I have worked in the Call Center Industry for 8 years now. I am a team player and requires minimal supervision. I have always been hardworking and a quick learner. I am seeking good opportunities so I can further hone my skills in Customer Service and be of service to other people.
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 158 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
* 5 years experience in Customer Service * Excellent in Verbal and Written English * Customer-service oriented * Strong problem-solving skills * Self-motivated * Responsible * Quick Learner * Efficient * Reliable * High attention to details * Willing to learn new things * Passion for excellence
Ma. carmela G. Agency Contractor
HARDWORKING,POSITIVE THINKER,GOT GOOD ETHIC,FRIENDLY,COMPUTER LITERATE AND GOOD VERBAL AND WRITTEN COMMUNICATION :D Since i was a child i used to play computer and explore more on it. That's why i can that i'm really good towards computer. I can do computer works by myself when i'm studying. I love to discover more use of computer especially towards work. That's why i can guarantee you that any work will be easy for me. >100% FULL TIME FREELANCER >HAVE A PERSONAL COMPUTER AT HOME >HAVE WEBCAM AND WORKING HEADPHONE >HAVE A DROPBOX >HAVE TEAMVIEWER >HAVE BEAMYOURSCREEN >2MBPS internet connection PROFICIENT IN USING: APPLICATIONS: ODESK TIME TRACKER MICROSOFT APPLICATIONS NOTEPAD++ GOOGLE ONLINE DOCS ADOBE PHOTOSHOP SKYPE YAHOO MESSENGER OPERATING SYSTEM: WINDOWS XP WINDOWS 7 ADD ME IN SKYPE IF YOU NEED MY SERVICE --> carmelagela GMAIL ACCOUNT >>>>>>>>>>>>> firstname.lastname@example.org HOTMAIL ACCOUNT >>>>>>>>>>> email@example.com
Jean L. Agency Contractor
Seeking opportunities to expand my horizon in writing, link building and customer service. My objective is to help my clients reach their goal in their business and their life. Proficient in : Customer Services, Virtual Assistance, Google docs, Microsoft Office, Office Administration, Research, Chat Support, Email Support,
Irish Shalimar Ilagan Agency Contractor
• Helpdesk support experience including Tier 1 and Tier 2 support levels. • Intermediate knowledge of TCP/IP, network connectivity and management, LAN/WAN understanding and administration experience is preferred. • Intermediate level knowledge of MS Exchange, Outlook, Active Directory, etc. • Knowledge of wireless carrier networks, as well as iPhone, iPad and Android devices. • Experience in diagnosing and troubleshooting server-related problems such as performance problems, permissions issues and lock-ups. • Ability to maintain excellent customer service relations and deal effectively with client’s enterprise IS and IT professionals and end-user customer base. • Available to work variety of shifts in a fast-paced 24x7 environment. • A high level of judgment, advanced problem solving techniques and technical writing skills in English. • Excellent communicator. • Proactive in resolving customer issues and ability to “think outside the box.” • Ability to set up servers, install software, client software on a variety of handsets.
Ronnie L. Agency Contractor
I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.
For the past six years I have developed excellent skills in the BPO industry which includes good customer handling, extraordinary patience and diligence in my work. I also acquired enough knowledge and experience in this field which makes me confident that I can deliver a service better than expected.
Working as a call center agent for more than three years have developed my skills in providing quality service to customers. I like to learn more and develop new skills here in this virtual work. I like to have the same opportunity as to those virtual agents that are making good in this line of work.
This past 7 years in working as both customer service and technical support representative in a business process outsourcing company, I developed a wide range of skills and knowledge of relevant applications and equipment on computers and I build an in-depth understanding of credit reports of a certain company when I was with Dun and Bradstreet. My job experiences brought my communication skill to a higher level, especially that I have worked with American and Australian clients. I have an effective listening and understanding, skills, I am always ready to face challenges, get along with people very well and I am very much open to learning. Relevant experience and qualifications: -Proficient in PC. Have computer skills specifically customer service software -Type 53 WPM -High level of responsibility and fast-learning traits -Quality customer service and communication skills. -Tremendous attention to detail. -Capacity to multitask under pressure. -Enthusiastic persona with an active drive for customer satisfaction. -Have the ability to communicate clearly and concisely with clients. -Proficient with different types of office software (Microsoft Word, Excel). -Knowledge of administrative procedures. -Relevant technical / products’ knowledge. -Authorizing refunds or other compensation to customers. -Making sure accurate records are kept of communications with customers. -Adept at using Zendesk, ZopIM, Salesforce and Siebel CRM.
I have been in Business Process Outsourcing for more than 5 years and provided an Excellent Customer Service not only to our customers and clients but specially to other call center representatives as a supervisor in the operations. A hardworking person, multitasking, dedicated, resourceful and a fast learner. I am very good at decision making and offers solution rather than complaining. I am looking for a long term job. As a supervisor, my duties and responsibilities are: - Attend to a client conference calls and meetings for updates. - Make sure that my team's needs are taken care of; from their performance to their payroll (Admin Task). - Provide feedback and coaching to make sure that the agents are motivated to perform beyond the expectations. - Take escalated calls. - Create and update different types of reports in an excel file and send it via Email. - Take Inbound call at least an hour per week. - Make an outbound calls for follow up. - Evaluate the quality of the agents call per week and identify the root cause of the agent's behavior that caused their performance.