Customer Care, Customer Service Reprs, Tech Support

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Shelby H.

Shelby H.

Graphic Design/Data Entry/Copy Editing

United States - Last active: 1 day ago - Tests: 7 - Portfolio: 10

I have two degrees: one in Digital Media/Multimedia Technology and another in Game Development. I also have five certifications: Digital Media/Multimedia/Instructional Technology, Game Authoring, Digital Media/Multimedia/Web Production, Digital Media/Multimedia/Production, and Digital Media/Multimedia/Video Production. Data Entry Experience: I have spent two years as a data-entry specialist. I am proficient with both Google Sheets and Microsoft Excel, and am an incredibly fast-learner when it comes to using other programs. Show me once, I've got it. Editing Experience: I have experience as the Copy Editor of all publications my high school was involved with (yearbook, literary magazine, newspaper.) I have also worked at the Writing Commons at the college I attended. This is where students would come for assistance with anything from a short story to their thesis paper. Design Experience: I have designed book covers (novel and poetry.) I have worked for an Advertising company as a designer for magazine advertisements. I have also created flyers, posters, business cards, letterheads, logos, and simply edit pictures; this includes removing backgrounds, airbrushing, adding effects, etc. Thank you for taking time to look at my profile! Please feel free to contact me for any jobs.

$27.78 /hr
1,868 hours
4.89
Joseph Dager

Joseph Dager

Implementer of Sales & Marketing Tactics

United States - Last active: 1 day ago - Tests: 19

Are you a SaaS Company with a great product? My strength is making that second "S" service as large as the first "S", software. I develop On-boarding programs that not only engage your customers but deliver sales opportunities. Stop marketing through a funnel of depletion but market towards opportunity. Marketing to the unprofitable masses is a failed strategy. Find out how to develop and implement the Funnel of Opportunity. I use my process thinking and over thirty years in sales and marketing within a wide variety of industries and apply it through Lean Marketing Concepts. A Lean Six Sigma Black Belt that has participated with companies involved in retail, manufacturing, software and professional services along their Quality Journey. In these companies, I have developed and implemented sales and marketing strategies. Always being a process thinker, I attached Lean to the way of implementing sales and marketing and has advanced those practices through Design Thinking and Service Design concepts. The Business901 Blog and Podcast includes many leading edge thinkers and been featured numerous times for its contributions to the Bloomberg’s Business Week Exchange. I have authored four books with the most recent published this past year, The Lean Engagement Team. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” – James R. “Joe Dager is a leading author on Lean Six Sigma and Marketing and frequent contributor to the Lean Six Sigma Group community. Joe Dager is an experienced transformational executive and Lean Six Sigma Black Belt with deep expertise in implementing value stream marketing systems that assist his clients in achieving rapid results in reaching their targeted customer markets. Joe is polished in the various online networking tools that enrich messaging in areas like podcasts, blogs, audio and video media, event marketing, and qualifying leads into prospects for rapid business development of opportunities. If you are in need of a professional lean six sigma consultant in sales and marketing processes, I recommend networking with Joe Dager, I am confident you will find his approach simple and results-focused.”-Steve B.

$55.56 /hr
3,465 hours
5.00
Penny C.

Penny C.

Data Entry/word processor/administrative support/a...

United States - Last active: 1 month ago - Tests: 8 - Portfolio: 4

Over the years, I have enjoyed working in various types of positions which utlized my skills in word processing, data entry, medical/legal transcription, writing/typing resumes, manuscripts, letters, various types of documents, flyers, brochures, etc. Software/Programs that I am familiar with include: Automated systems such as Aliss and CPSI (programs for handling client/patient databases), Microsoft Word, Excel, Access, PowerPoint, Acrobat Adobe, TaxCut, and various other types of software. I am willing to learn new software in order to complete assignments. I catch on to most software programs pretty easy.

$11.11 /hr
2,216 hours
4.90
James R.

James R.

Instrumentation Engineer / Technical Writer

United States - Last active: 1 day ago - Tests: 30 - Portfolio: 6

The objective here is to do high quality work on the given job assignment as efficiently as possible. I am flexible enough to work on many aspects of a technical project, from initial concept to final release. Most of my recent jobs involved writing user guides and manuals, software specifications, and other forms of technical documentation. In many of my technical writing assignments, I would analyze or do research on a complex topic, and then explain it in a simplified document that can be easily understood by non-technical readers. I often discovered potential problems that needed to be corrected. I would also code some software occasionally to correct a bug in a program or add a new feature to a product. I have experience with C/C++, Visual Basic, and various assembly languages. I am also skilled on both the Linux and UNIX based operating systems. Some other areas of expertise include circuit and PCB design, software testing, and data analysis on Excel charts.

$12.00 /hr
4,361 hours
4.89
Aaron luigi L.

Aaron luigi L. Agency Contractor

Customer Service - Voice, Chat, eMail | Transcript...

Philippines - Last active: 3 days ago - Tests: 4 - Portfolio: 2

I have been in the Customer Service industry for 9 years -- 3 years of which was spent as an Inbound Sales Representative for an online travel agency, 1 year as a Senior Representative mentoring newly hired representatives, 3 years as an Operations Supervisor/Trainer leading a team of 19 agents and making sure that new agents are ready to take on live customer interactions. With my vast experience and series of Customer Service and Supervisory training, I am confident that I can exceed your expectations. The following are training and workshop sessions I have gone through and facilitated: > Delivering the Customer Experience - making sure that approach to the customer is customized depending on their personality type > Diffusing Angry Customers - how to turn a very angry, irate customer to a satisfied customer > Extreme Customer Connection - make the customer feel they are valued through the proper use of empathy and assurance of resolution

$8.89 /hr
2,837 hours
4.92
Rosita P.

Rosita P. Agency Contractor

Advertising & Marketing | Customer Service | Resea...

Philippines - Last active: 1 day ago - Tests: 13 - Portfolio: 2

I had the chance to work on traditional advertising, marketing and customer service while I was as a Marketing Assistant in an international music company, a Junior Producer in a local animation studio, a Customer Service Representative (inbound) and a Collections Agent (outbound) for U.S. based clients. I also used to be an Avon lady and proud of it. I am continuing to build my Marketing career by incorporating Internet Marketing to my skill set. I have strong interest in the Apparel/ Fashion/ Clothing Industry, as well as Music/ Entertainment/ Theater Industry. I also like fresh, creative, efficient business ideas and enjoy good customer service.

Associated with: Dexter Jocson
$5.56 /hr
4,123 hours
4.69
Rolinda P.

Rolinda P. Agency Contractor

Staffing Manager/Customer Service, Appointment Set...

Philippines - Last active: 1 month ago - Tests: 4 - Portfolio: 12

I am looking for long term opportunities where I can apply the skills and knowledge I've gained through my many years of experience in Recruitment, Appointment Setting, Customer Service and Virtual/Admin Assistance.I can very well adjust to different working environment, detail oriented and a great team player. I can follow instructions well and execute effectively. I can deliver task on time and efficiently,

$5.00 /hr
9,961 hours
4.92
Ana may M.

Ana may M. Agency Contractor

Virtual Assistant, Data Entry Specialist, Customer...

Philippines - Last active: 1 month ago - Tests: 9 - Portfolio: 2

For over 2 years working in oDesk, I was given the chance to widen my skills. I guarantee to provide my greatest service to fulfill the satisfaction that the client needs. I still want to explore and keep on seeking for a position that will utilize my knowledge, skills and work experiences that allows me to contribute them for the growth and success if the organization and also challenges me to learn and develop more new skills.

Associated with: CGN Media Group Agency
$4.44 /hr
4,777 hours
4.80
Eloisa Maica Ortencio

Eloisa Maica Ortencio Agency Contractor

Customer Service Specialist | EMail Support | Gene...

Philippines - Last active: 2 days ago - Tests: 2 - Portfolio: 2

I am an experienced customer service representative with at least 4 years of experience in different channels -- live chat, email response, inbound customer support with billing, and technical support. The following are the training I have attended: 1. Extreme Customer Connection 2. Diffusing Irate Customers 3. Delivering Customer Experience 4. Everyone Matters I was also assigned to be a subject matter expert focusing on conducting customer experience training to newly hired representatives. I have a very competitive spirit with the drive to impress my clients.

Associated with: Paramount, Amani, Gi-Em Solutions
$5.56 /hr
3,494 hours
5.00
Jade Bibsy Gonzales

Jade Bibsy Gonzales Agency Contractor

Customer Service and Sales support representative

Philippines - Last active: 2 days ago - Tests: 3

Thank you for viewing my profile! I am a detailed and thorough professional with 6 years experience of the BPO industry. I specialize in delivering quality services with respect for strict deadlines and high expectations. I can work at my best even under pressure. I possess the self discipline and time management skills necessary to get tasks done. I can bring value to your business. I have extensive experience in help desk support, sales, technical and even billing inquiries. I look forward to working with you.

Associated with: JobHub
$8.52 /hr
1,822 hours
4.56