Customer Service Consultants & Professionals

Showing 6,755 freelancers

Customer Service Consultants & Professionals

Showing 6,755 freelancers

  • Appointment Setter B2C/B2B/Telemarketer/Web Research/Data Entry/CS

    Telemarketing(B2B & B2C), Pre Sales Calling , Marketing and Research, Appointment setting, Lead verification specialist, Lead generation, Outbound Collection Specialist, Customer Service Support specialist I am looking to bring my well-honed managerial, leadership and communications skills. Pertinent experience and skills for … more

    Telemarketing(B2B & B2C), Pre Sales Calling , Marketing and Research, Appointment setting, Lead verification specialist, Lead generation, Outbound Collection Specialist, Customer Service Support specialist I am looking to bring my well-honed managerial, leadership and communications skills. Pertinent experience and skills for the posted position include: *Excellent communication skills. *The power of Leadership. I’ve started handling 15 agents, they are the bottom performers but when I’ve started managing the team we went up from being bottom and slowing gaining momentum. Now we are consistent top performers of our portfolios. *The ability to communicate with the team. As a team leader, I always apply brain smart leadership principles, one of which is how to effectively communicate and download updates to the team. Daily huddle and constant one on one sessions with them. *B.S. in Nursing from HOLY ANGEL UNIVERSITY . Possesses relevant computer skills (Microsoft office, especially EXCEL, etc. *Good listener...Solid work ethic...Desire to excel...Meet deadlines...Enjoy a fast-paced environment...Extraordinary factual recall... Very fluent in English  less

    supervisory-skills supervised-learning 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 6262 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • MANAGER with Writing, Customer Service, SEO, SMM and HTML EXPERIENCE

    For the last 8 years, I worked online as transcriptionist, newsletter design worker, virtual assistant, social media expert and have also been managing a team of colleagues and have trained several people to work on Office Autopilot, Worketc as well … more

    For the last 8 years, I worked online as transcriptionist, newsletter design worker, virtual assistant, social media expert and have also been managing a team of colleagues and have trained several people to work on Office Autopilot, Worketc as well as Basecamp. I have great grounding for SEO and SMM and have written different blog posts, articles and handled several writers under me as the Overall SEO Team Manager (i.e. managing not only writers but SEO Assistants and SEO Assistant Managers as well.) I dabbled in researching, customer service, some web page design, and data entry projects.I specialized on end-to-end data entry and customer service and seeking opportunities to start from ground work, copying from source, as well as doing proofreading and enhancing, while thoroughly making sure that the exact data is placed in the finished project.I have also skills in Adobe, Corel, Siebel sytems 7.0, the basics for MS Windows, i.e., Word, Excel, PowerPoint and Access.  less

    customer-service management-skills data-entry helpdesk-support six-sigma article-writing seo english web-design forum-posting 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 10589 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 20 TESTS
  • Admin Assistant and Data Entry

    I strive to be a friendly, loyal and very dedicated individual who is very ambitious to succeed in any given environment. Although I have very extensive experience in customer service and administrative/virtual assisting field, I love to learn, and … more

    I strive to be a friendly, loyal and very dedicated individual who is very ambitious to succeed in any given environment. Although I have very extensive experience in customer service and administrative/virtual assisting field, I love to learn, and I am always up to a challenge whenever the situation arises. I am a people person and I get along well with others, while also working efficiently on my own. I am seeking a position where I can grow, develop, and excel while giving my best to an employer. SCHOOLING MTI College (Certificate in Microsoft Office) La Porte High School ACHIEVEMENTS, SKILLS, AND ABILITIES  Quick Learner with a working knowledge of computer software, hardware, networking, operating systems, and security applications.  Outstanding communication skills: demonstrated background working well with co-workers and customers.  Proven and advance ability in multi-tasking, organization, troubleshooting, and problem solving.  Ability to stay calm in high pressure situations.  Ability to track forms and inventory. TECHNICAL KNOWLEDGE  MS Office (Word, Excel, Outlook, PowerPoint, Access, Publisher)  Online Programs (Google Docs, Box, Drop Box, Sprout Social, Word Press, Helios)  Other Programs (Adobe, Mas 200, QuickBooks)  Ten Key 9851+ kph, Typing – 60+ wpm  Strong Internet Search Ability  Transcribing and Transcription editing  Data Entry  Multi-Line phones WORK EXPERIENCE Odesk (independent contractor) – (April 2013-Present) I work with many different clients as an independent contractor. I do many tasks some include; Internet research, invoicing, reviews, database building, form tracking, transcriptions and editing transcriptions, data entry, scheduling, marketing, and product description. Shopper (independent contractor) – (September 2010-Present) I work with many different agencies as an independent contractor. I go from one company to another company to evaluate the stores and employees to make sure the store is presentable and the employees are doing their jobs as they are listed in the instructions given. Advantage Staffing, Lake Charles, LA - Temporary Work - (April 2010 – August 2011) Calcasieu Parish School Board (Oct 2010-August 2010) – Clerk (Technology Help Desk) – Customer Service, Data Entry, telephone support, scan, fax, inventory tracking and stocking, generating work orders. Mcjunkin-Redman (April 2010 –June 2010) - Receptionist – customer service, filed, answered multi-line phones, and scanned. Mcjunkin-Redman, Galena Park, TX (February 2008 - June 2008) Sales Assistant / Expediter Sales Assisting - Assisted the sales staff with orders and customers. Enter orders and billed customers. Expediting – Made sure vendors and warehouse got orders out on schedule and kept customers updated on the progress of orders. Troubleshoot problems with orders and resolved them in a timely fashion. I also assisted in answering multi-line phone system. AmSpec Services, Galena Park, TX (September 2005- February 2007) Administrative Assistant /Cleaning Generated reports in Excel, invoiced, generated a 3 month revenue report, generated purchase orders, and ordered all supplies, inventory tracking, stocked inventory, generated employees time sheets, received and distributed mail, all general administrative duties, multi-lined phone system, customer service, bookkeeping, data entry, and cleaned office after hours. References available upon request  less

    administrative-support copy-editing data-backup google-searching helpdesk-support internet-research transcription invoicing virtual-assistant organizational-development 00 more less
    • $8.90 HOURLY RATE
    • 4.8
    • 1863 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Sr Linux / Amazon EC2 / Migrations / Nginx / Security / DevOps

    A self-motivated System and Network security administrator with more than 10 years in the management and analysis of Linux/Unix enterprise Servers (60- 70 servers). With deep and advance knowledge of highly scalable servers, Cloud Computing, High performance, Hardening Servers … more

    A self-motivated System and Network security administrator with more than 10 years in the management and analysis of Linux/Unix enterprise Servers (60- 70 servers). With deep and advance knowledge of highly scalable servers, Cloud Computing, High performance, Hardening Servers, Migrations, Ethical hacking, Development Operations - DevOps, Open Source services and Server optimization. Certifications such as: Certified Ethical Hacker - Red Hat Certified Engineer - Cisco CCNA. Expertise in: MIGRATIONS: AMAZON/Wordpress/Magento/LAMP/Cpanel migration plans and implementation, backup-restore and recovery plans. I have helped dozens of clients migrate their web sites and applications into the CLOUD VPC. Design and build Web Servers with HIGH PERFORMANCE (LAMP, NGINX/python, Nginx/Varnish, Nginx/php-fpm, Jboss, Apache tomcat and Varnish) - Improve and Fix performance issues, service optimization, security issues and deployments. MALWARE removal and analysis: WordPress / Magento / Joomla Malware removal and remediation, Incident handling and Forensics analysis. BOOST and optimize websites with: NGINX, Varnish, REDIS, Amazon S3, Memcached, APC, apache tunning and mysql tunning, Amazon CloudFront and more. Amazon Cloud Computing (AWS) - AMAZON EC2, amazon CDN S3, amazon RDS, amazon ELB, Amazon AutoScaling, Amazon VPC, CloudFront, Route53, etc. Also Management of multiple Control panels like Rackspace Cloud Computing, SoftLayer, GoDaddy, HostGator, dreamhost and MediaTemple. DevOps and Continuous integration: Docker + vagrant, Vagrant + Puppet, Puppet + Git, Docker + Ansible. Continuous integration with Jenkins, travisCI, distelli and more... Designing and deploying scalable & Highly available systems such as: Amazon Load Balancing (ELB), Hearbeat, HAProxy, mysql cluster, apache cluster... Network and web security such as: Vulnerability Assessments, Hardening servers, security audits, Penetration testing, Virus/Malware/Threats/Vulnerabilities countermeasures, web security, fail2ban, Tripwire-AIDE-OSSEC, mod_security, mod_evasive, Denial of Services (DDOS) countermeasures, Firewalls (iptables, CSF and apf), etc. VPS: Cpanel / WHM / Plesk / DirectAdmin / Webadmin - Migrations, management, hardening, configuration, maintenance and high level of Administration. Databases Administration such as: Mysql tweaking and tunning, MongoDB, load balancing and Mysql replication (Master & Slave) for High traffic. Database: Mysql tweaking and tunning, MongoDB, ElasticSearch, Apache Solr, Sphinx, lucene, MariaDB, Postgresql replication & Pgpool, Mysql load balancing and Mysql replication (Master & Slave) for High traffic. Networking: TCP/IP high expertise, NAT, FIREWALLS, CISCO routing and switching and Packet analysis with tcpdump and wireshark. Storage solutions and Directory management: SAMBA, NFS, FTP and sftp. LVM and RAID*. SCRIPTING: Bash and python. Proficient with MAIL Servers: postfix, sendmail and Zimbra. Source control versioning: GIT and SVN. Deploying and maintaining Monitoring systems such as: nagios, ZAbbix, cacti and Jboss Operation Network (JON). Backups solutions: amanda, rsync, Amazon backups and rsnapshot. Research & development (R & D) for any open source service and technology.  less

    network-security amazon-ec2 nginx linux-system-administration penetration-testing apache-administration ubuntu virtualization samba security bash mysql amazon-rds amazon-web-services nagios rackspace-cloudservers clustering iptables centos git apache-tomcat unix-system-administration varnish-cache django-framework 00 more less
    • $24.99 HOURLY RATE
    • 4.9
    • 7137 HOURS
    • MEXICO
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 4 TESTS
  • Data Entry Expert, Product Listing, Virtual Assistant & Web Researcher

    After complete MCA choose Freelancing as career. A full time O Desk worker with 14+hours /Day availability. With high-speed wired internet connection(6 Mbps bandwidth). Acquired 3 years of experience(In and out O Desk) and serving more than … more

    After complete MCA choose Freelancing as career. A full time O Desk worker with 14+hours /Day availability. With high-speed wired internet connection(6 Mbps bandwidth). Acquired 3 years of experience(In and out O Desk) and serving more than 4500+ hours on this Platform, My Skills covers:-- CMS (Magneto, Django, Open cart , WordPress, eCommerce, Shopify, Prestashop) etc. Data Entry Specialist(Medical data specialist) Platforms I can handle( Sage ACT,SugarCRM) Excel/Word, PDF conversion, Product Listing, RDS,Virtual Assistant, Web Researcher. Familiar using Box,Google Docs, Dropbox etc...  less

    microsoft-word microsoft-excel microsoft-access internet-research chat-support database-programming dbms c++ java forum-posting google-docs web-content-management 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 4701 HOURS
    • INDIA
    • LAST ACTIVE
    • 30 PORTFOLIO ITEMS
    • 7 TESTS
  • Creative Director & Software Engineer - UI UX - Design - Mobile - Web

    I have Portfolio available on different platforms. i.e personal site, behance, facebook, linkedin ..etc Just message me if want to review more of work. Current Expertise: Front end Scripting (Angular JS, ionic, node.js, Jquery, Jq Mobile, HTML, CSS … more

    I have Portfolio available on different platforms. i.e personal site, behance, facebook, linkedin ..etc Just message me if want to review more of work. Current Expertise: Front end Scripting (Angular JS, ionic, node.js, Jquery, Jq Mobile, HTML, CSS) and Designing ( Mobile, Web, Print) Previous Expertise: Flash Scripting and Design Stuff. Education: I have completed double Masters.[software engineering and Multimedia] Please Contact me directly here for Hiring. Thanks cheers, Adnan Shahid  less

    adobe-photoshop css adobe-illustrator adobe-flash css3 html adobe-air actionscript-3 php web-design graphic-design ui-design logo-design javascript ajax jquery adobe-flex sql wordpress asp.net-mvc android-app-development jquery-mobile album-cover-design interaction-design actionscript-2 website-development phpmyadmin 2d-animation 3d-animation presentation-design adobe-indesign adobe-creative-suite project-management facebook-marketing 00 more less
    • $40.00 HOURLY RATE
    • 4.9
    • 1143 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 43 PORTFOLIO ITEMS
    • 20 TESTS
    GROUPS:
  • Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities … more

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,  less

    salesforce-app-development public-relations internet-research data-entry article-writing creative-writing customer-service negotiation hospitality customer-support 00 more less
    • $15.56 HOURLY RATE
    • 5.0
    • 6700 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 16 TESTS
  • Graphics/PDF/Word Design, Retouching, Data Entry, WordPress

    To JESUS be the glory! Studying for Business Administration (Bachelors) Degree in Entrepreneurship and Marketing. Skilled in various activities, learn new skills quickly and able to complete projects 100% successfully. I am bound to give a delightful service to anyone … more

    To JESUS be the glory! Studying for Business Administration (Bachelors) Degree in Entrepreneurship and Marketing. Skilled in various activities, learn new skills quickly and able to complete projects 100% successfully. I am bound to give a delightful service to anyone who hires me. And I know if someone hires me he/ she will not regret it.  less

    data-entry microsoft-word article-writing blog-writing microsoft-access email-marketing market-research accounting bookkeeping internet-research database-administration web-content-management 00 more less
    • $13.33 HOURLY RATE
    • 4.9
    • 2874 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 21 TESTS
  • Your On-the- Go Administrative Support

    For me my work is incomplete without a clients satisfaction. Always striving for the best output, deliver it quickly without sacrificing the accuracy in every project that I have. For a few years being a freelancer I figure out that … more

    For me my work is incomplete without a clients satisfaction. Always striving for the best output, deliver it quickly without sacrificing the accuracy in every project that I have. For a few years being a freelancer I figure out that not only the amount of money I earn would make me happy but the kind of services I give to my clients that make them happy too. In addition to it I am a freelancer that give my client the best that they deserve. SKILLS: 1) Offline and Online data entry 2) Web Research 3) Social media Lead Generation 4.) Documents conversion (e.g PDF to Excel) 5) Email Handling/ Marketing 6) Basic Photoshop 7) Proficient in Office applications (Excel, Word and PowerPoint) 8) Personal Assistant 9) Google docs, spreadsheet, gmail 10) Office 365 willing to take new task and challenges, easily be reached and on the go.  less

    data-entry email-handling database-management microsoft-excel google-adwords google-docs internet-research lead-generation document-conversion classifieds-posting 00 more less
    • $3.33 HOURLY RATE
    • 4.9
    • 1880 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 9 TESTS
  • Staffing Manager. Sales and Marketing Professional. Excellent VA

    I am a sales and marketing professional with over 9 years of solid experience in Customer Service, Telemarketing, Event Management and Direct Sales. I have immersed myself in the industries of telecommunications, pharmaceuticals, direct selling and manufacturing although I am … more

    I am a sales and marketing professional with over 9 years of solid experience in Customer Service, Telemarketing, Event Management and Direct Sales. I have immersed myself in the industries of telecommunications, pharmaceuticals, direct selling and manufacturing although I am very open to making a mark with other industries as well. I've also handled a team of telemarketers and sales people wherein I have exercised my leadership skills. I have trained them on areas like improving selling skills and also customer interface as well. Aside from that, I have also been organizing and planning events for different companies on a freelance basis as well. Although a little remote from Sales, Marketing and Administrative Functions, My other interest also lies in creative writing as it really comes easy to me. I have written several articles also regarding different topics ranging from several subjects. Although majority of my professional experience is more of sales and marketing, I am also engaged in other fields as well such as administrative support and other administrative functions as I have had experience in handling a business also. I am adept in Microsoft Word, Excel and Powerpoint. I've also have some basic computer programming skills. I am also very knowledgeable in social media.  less

    microsoft-access microsoft-excel microsoft-word microsoft-powerpoint industrial-engineering dropbox-api google-docs crm mailchimp email-marketing 00 more less
    • $6.11 HOURLY RATE
    • 5.0
    • 4509 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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