Freelance Customer Service & Support Specialists

Showing 12,592 freelancers

Freelance Customer Service & Support Specialists

Showing 12,592 freelancers

  • Admin Assistant

    I am looking for part time or full time work that will enable me to use the many skills that I have gained over the years. I am proficient in a variety of computer software programs as well as in … more

    I am looking for part time or full time work that will enable me to use the many skills that I have gained over the years. I am proficient in a variety of computer software programs as well as in data entry. I am experienced in handling general office duties and answering phones cordially and courteously. I have experience in online research, MS Office, transcription and most all administration tasks and am able to work both on a team as well as independently. I have a professional, yet friendly, demeanor and I am a reliable, dedicated , and extremely hard-working employee.  less

    data-entry internet-research administrative-support customer-service virtual-assistant customer-support phone-support 00 more less
    • $14.44 HOURLY RATE
    • 5.0
    • 1716 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Project Management, and Service Management,

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of … more

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.  less

    project-management technical-analysis itil nagios account-management microsoft-exchange-server virtualization microsoft-virtual-server direct-marketing social-media-marketing google-apps google-docs blackberry-app-development data-backup data-center-operations database-management insurance-consulting risk-management yahoo-messenger skype requirement-management requirements-analysis vendor-management-systems budgeting helpdesk-support service-level-management oracle-e-business-suite microsoft-hyper-v-server vmware-administration vmware-esx adobe-dreamweaver disaster-recovery business-continuity-planning freepbx domain-migration ldap network-security network-administration network-planning agile-software-development basecamp business-process-modelling business-intelligence business-analysis business-it-alignment business-coaching 00 more less
    • $38.89 HOURLY RATE
    • 5.0
    • 5545 HOURS
    • CYPRUS
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • Zendesk Expert

    I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am … more

    I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionalities by being able to fully understand all aspects of Zendesk of what it can and it can't do. My core competency is ingenuity and creativity in terms of finding ways to make things work out for the client, hard working and fluent in communication.  less

    data-entry technical-support project-management customer-support administrative-support 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 8094 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Professional HR/Recruiter, Real Estate Expert , Admin/Bus.Dev.

    To work for a progressive organization offering a challenging opportunity where I can utilize my education and professional experiences to develop growth oriented career adding to the profitability of a company. To work hard and give the best from the … more

    To work for a progressive organization offering a challenging opportunity where I can utilize my education and professional experiences to develop growth oriented career adding to the profitability of a company. To work hard and give the best from the utmost skill I possess and dedicate myself to the company and its need. "No matter what qualification's we have, no matter how good we are, always remember how important TEAM WORK is. Without that team behind us, we have nothing."  less

    recruiting business-development virtual-assistant proofreading editing blog-writing sales customer-service data-entry email-handling chat-support lead-generation market-research telemarketing seo 00 more less
    • $11.11 HOURLY RATE
    • 4.7
    • 9482 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Netsuite Certified Accountant, Quickbooks, MYOB, Tax Specialist

    You grow the business, while I support you with dedication, integrity, excellence and confidentiality. In this new era where everything is online, although my office location is in the Philippines, all my clients are from USA, Canada, Australia, and Great … more

    You grow the business, while I support you with dedication, integrity, excellence and confidentiality. In this new era where everything is online, although my office location is in the Philippines, all my clients are from USA, Canada, Australia, and Great Britain. I have been in the Outsourcing Industry for more than 4 years and have built the reputation as an Industry Leader. Despite being in the Top List of Freelancers, I continue to personally serve all my clients. Unlike the rest, I personally do all the work. I believe that clients hire me because of my expertise. I do not believe in passing the work to another freelancer. This is the reason why all my clients are satisfied with my work. Being an International Certified Public Accountant who focuses on clients using Netsuite and Quickbooks, I have served almost all types of business all over the world, to include trading, manufacturing, retailing and service. For the past 9 years in Accounting & Audit Practice, I have gained excellence in the field of systems, control and analysis. My experience and full background in Audit structured my capability in analytics, problem solving and critical thinking. My expertise is greatly focused on Netsuite and Quickbooks. I have been using these for at least 4 years now. However, I also have full expertise in using Xero, MYOB, Accounts IQ, Peachtree, Microsoft Money, SAP, and Oracle. In handling activities, dedication, integrity, excellence and confidentiality are inherent elements in my work. Having a degree in Business Law and Taxation as well as Civil and International law, I provide business-related legal advice useful your company 24/7 as a value added service. In addition to Accounting and Taxation, my services are also demanded for Financial Planning and Analysis. In my effort to be an asset of my client, I ensure that I communicate and explain the financial results of the company. This will ensure that accounting data will not be merely for taxation purposes, but most importantly, to aide my client in decision making and advancement of the business. I work side by side with CEOs and Presidents of companies in my client list through stable online communication using Skype, Teamviewer, Gotomeeting, or Logmein, whichever suits them best. Reports are constantly shared and updated via Dropbox, Box, Google Drive or through emails. While my bosses grow the company, I provide on-time and reliable financial accounting reports and advice to guarantee the soundness of any critical decisions made, all in the name of strong dedication and loyalty to my clients.  less

    bookkeeping accounting intuit-quickbooks accounts-payable-management accounts-receivable-management microsoft-powerpoint 00 more less
    • $11.11 HOURLY RATE
    • 4.6
    • 8344 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Marketing and Branding Strategist

    Clients benefit from my ability to establish and introduce brands to specific target audiences by creating, developing, and cultivating succinct and effective messaging. I am proficient in combining traditional and web based marketing strategies including social media and branding. I … more

    Clients benefit from my ability to establish and introduce brands to specific target audiences by creating, developing, and cultivating succinct and effective messaging. I am proficient in combining traditional and web based marketing strategies including social media and branding. I strive to deliver realistic results that are achieved through planning, strategy, market research, and structure. If you are interested in expanding your audience or gaining more credibility and authority online with a strategy that delivers tangible results...email me and we'll whip up something!!!  less

    internet-marketing social-media-marketing marketing-strategy content-writing direct-marketing brand-management brand-consulting web-content-management 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 982 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • EXPERIENCED NING DEVELOPER

    I am vaqz a NING designer and a NING expert. I have been on NING for almost 5 yrs now. I am here to cater not just an establish company but as well as those who are yet to start may it be small to medium businesses that uses NING on their businesses.

    html html5 psd-to-html css css3 jquery php javascript 00 more less
    • $27.78 HOURLY RATE
    • 4.0
    • 54 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Skilled Real Estate Exec Asst,R.E. Investing /Mentor/Entrepreneur

    My objective is to supplement my income via virtual employment in the areas where I can offer my diverse skills, expertise and hard work to assist others in building their businesses. I offer you a competitive rate for my experience … more

    My objective is to supplement my income via virtual employment in the areas where I can offer my diverse skills, expertise and hard work to assist others in building their businesses. I offer you a competitive rate for my experience level to maximize your time as an Employer. Although new to oDesk in a contractor capacity, I am not new to business or hiring others on oDesk. I can appreciate the system from both angles. Having been an entrepreneur,real estate investor and business owner myself has afforded me the opportunity to gain a diverse set of skills and abilities allowing me to demonstrate and offer the following attributes: * Adept in working within deadline-driven operations * Highly focused and proficient in following detailed direction and achieving desired results * Fluent in written and oral English * Real Estate Investor VA experience * Telephone Negotiation * Knowledge of Gmail, Excel, Zoho CRM, * Motivated individual, fast learner, positive attitude * Able to work with little oversight once training is complete * Extremely skilled in the Real Estate sector of procedural processes * Creative and insightful critical-thinker with excellent problem-solving skills Well versed in the following real estate techniques and systems: * Licensed Realtor * Preforeclosures (NOD ) * Short Sales * MLS * e-Edge, Market Leader * Wholesaling * Fix and Flip * Very skilled in determining ARV * REOs * Lease Option , Lease Purchase * MLS Research and Data Acquisition * Marketing . * Listbuilding of Buyers and Sellers . * Listing and Updating Properties * Aweber, Constant Contact * Craigslist Posting I possess an outstanding work ethic and the ability to work well in both team oriented and self directed environments. My life is busy and fulfilling, yet I enjoy flexibility and the opportunity to work with clients that are seeking a trustworthy, reliable contractor such as myself. I am positioned to exceed your expectations. Internet references: http://www.linkedin.com/in/bayareamentor?_mSplash=1 http://www.biggerpockets.com/articles/1032-get-your-first-flip-faster-with-a-mentor http://activerain.com/profile/bayareamentor http://sta.rtup.biz/profile/KarenRoberts http://www.mortgagenewsdaily.com/members/bayareamentor/default.aspx http://activerain.com/profile/exclaboutyou http://ezinearticles.com/?expert=Karen_M_Roberts http://ezinearticles.com/?Get-Your-First-Flip-Faster-With-a-Mentor&id=2398371 http://www.ibsteam.net/business/financial-enlightenment-club-karen-roberts http://www.trulia.com/profile/bayareamentor/ http://www.loopnet.com/profile/4963702621/Karen-Roberts/Listings/?CurrentPage=&  less

    data-entry lead-generation negotiation internet-research internet-marketing email-marketing microsoft-word aweber zillow-marketing microsoft-excel appointment-setting facebook-marketing marketing-strategy google-adsense google-docs dropbox-api social-media-marketing google-analytics article-writing blog-commenting blog-writing linkedin-recruiting customer-service cold-calling direct-marketing grasshoper-virtual-phone 1shoppingcart property-management market-research hootsuite live-chat-operator web-scraping mail-merge microsoft-powerpoint non-disclosure-agreements wordpress virtual-assistant telephone-skills trade-marketing twitter-marketing 00 more less
    • $21.11 HOURLY RATE
    • 5.0
    • 386 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 2 TESTS
  • Highly Creative Web Designer and HTML Coder, can work in PHP/Wordpress

    I am an experienced Web Designer working in this field for 5 years now. I am able to design very good web 2.0 based web designs according to customer needs with highly innovative ideas. I am very fluent working … more

    I am an experienced Web Designer working in this field for 5 years now. I am able to design very good web 2.0 based web designs according to customer needs with highly innovative ideas. I am very fluent working in all major web designing tools like Photoshop, Illustrator, Corel Draw, InDesign, Flash, Dreamweaver etc. I am also very good in PSD to HTML conversion, can provide 100% W3C compliant, Errors Free, Table Less HTML / CSS code. I am also able to work in JavaScript, jQuery to add interactive Drop Downs, Rotating Banners, sliders and image galleries in a web site. Further, I am very good at Wordpress Theme Design can convert a Web Site from PSD to HTML to Wordpress. I'm always trying to keep updated on latest technologies, so I'm equally good working with Mobile Sites, jQuery Mobiles, Smart Phone UI Design etc. I have a massive portfolio of web design and vast understanding of all latest trends of web 2.0 which I am eager to implement in your project.  less

    web-design html css jquery wordpress html5 css3 website-development web-content-management jquery-mobile 00 more less
    • $9.44 HOURLY RATE
    • 4.9
    • 768 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 31 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
  • Efficient VA (Digital Marketing / Lead Generation / Customer Support)

    I just don't apply for jobs, I share and extend help and support to my clients. Most of my projects and contracts are long-term, and most of my clients are repeat and long-time clients. These clearly indicate my work … more

    I just don't apply for jobs, I share and extend help and support to my clients. Most of my projects and contracts are long-term, and most of my clients are repeat and long-time clients. These clearly indicate my work output performance, professionalism, efficiency, skills and training, and passion for learning. I'm a self-disciplined, family and career oriented individual. I strongly believe that every cent is a hard-earned money. Summary of my oDesk work experiences are: VA, Lead Generation, Web Research, Digital Marketing, Customer and Email Support. Highlights of my local work experiences are as follows: Customer Satisfaction Achievers Awardee, specialization in Customer Relationship Management, strong background in Sales, Account Servicing & Management, and Operations. I'd like to know how can I assist you, and I encourage you to get to know more about the details of my career performance, please contact me.  less

    virtual-assistant customer-support lead-generation google-docs internet-research administrative-support 00 more less
    • $11.11 HOURLY RATE
    • 4.8
    • 3652 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 7 TESTS
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