Freelance Customer Service & Support Specialists

Showing 5,086 freelancers

Freelance Customer Service & Support Specialists

Showing 5,086 freelancers

  • Appointment Setter B2C/B2B/Telemarketer/Web Research/Data Entry/CS

    Telemarketing(B2B & B2C), Pre Sales Calling , Marketing and Research, Appointment setting, Lead verification specialist, Lead generation, Outbound Collection Specialist, Customer Service Support specialist I am looking to bring my well-honed managerial, leadership and communications skills. Pertinent experience and skills for … more

    Telemarketing(B2B & B2C), Pre Sales Calling , Marketing and Research, Appointment setting, Lead verification specialist, Lead generation, Outbound Collection Specialist, Customer Service Support specialist I am looking to bring my well-honed managerial, leadership and communications skills. Pertinent experience and skills for the posted position include: *Excellent communication skills. *The power of Leadership. I’ve started handling 15 agents, they are the bottom performers but when I’ve started managing the team we went up from being bottom and slowing gaining momentum. Now we are consistent top performers of our portfolios. *The ability to communicate with the team. As a team leader, I always apply brain smart leadership principles, one of which is how to effectively communicate and download updates to the team. Daily huddle and constant one on one sessions with them. *B.S. in Nursing from HOLY ANGEL UNIVERSITY . Possesses relevant computer skills (Microsoft office, especially EXCEL, etc. *Good listener...Solid work ethic...Desire to excel...Meet deadlines...Enjoy a fast-paced environment...Extraordinary factual recall... Very fluent in English  less

    supervisory-skills supervised-learning 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 6267 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Admin Assistant and Data Entry

    I strive to be a friendly, loyal and very dedicated individual who is very ambitious to succeed in any given environment. Although I have very extensive experience in customer service and administrative/virtual assisting field, I love to learn, and … more

    I strive to be a friendly, loyal and very dedicated individual who is very ambitious to succeed in any given environment. Although I have very extensive experience in customer service and administrative/virtual assisting field, I love to learn, and I am always up to a challenge whenever the situation arises. I am a people person and I get along well with others, while also working efficiently on my own. I am seeking a position where I can grow, develop, and excel while giving my best to an employer. SCHOOLING MTI College (Certificate in Microsoft Office) La Porte High School ACHIEVEMENTS, SKILLS, AND ABILITIES  Quick Learner with a working knowledge of computer software, hardware, networking, operating systems, and security applications.  Outstanding communication skills: demonstrated background working well with co-workers and customers.  Proven and advance ability in multi-tasking, organization, troubleshooting, and problem solving.  Ability to stay calm in high pressure situations.  Ability to track forms and inventory. TECHNICAL KNOWLEDGE  MS Office (Word, Excel, Outlook, PowerPoint, Access, Publisher)  Online Programs (Google Docs, Box, Drop Box, Sprout Social, Word Press, Helios)  Other Programs (Adobe, Mas 200, QuickBooks)  Ten Key 9851+ kph, Typing – 60+ wpm  Strong Internet Search Ability  Transcribing and Transcription editing  Data Entry  Multi-Line phones WORK EXPERIENCE Odesk (independent contractor) – (April 2013-Present) I work with many different clients as an independent contractor. I do many tasks some include; Internet research, invoicing, reviews, database building, form tracking, transcriptions and editing transcriptions, data entry, scheduling, marketing, and product description. Shopper (independent contractor) – (September 2010-Present) I work with many different agencies as an independent contractor. I go from one company to another company to evaluate the stores and employees to make sure the store is presentable and the employees are doing their jobs as they are listed in the instructions given. Advantage Staffing, Lake Charles, LA - Temporary Work - (April 2010 – August 2011) Calcasieu Parish School Board (Oct 2010-August 2010) – Clerk (Technology Help Desk) – Customer Service, Data Entry, telephone support, scan, fax, inventory tracking and stocking, generating work orders. Mcjunkin-Redman (April 2010 –June 2010) - Receptionist – customer service, filed, answered multi-line phones, and scanned. Mcjunkin-Redman, Galena Park, TX (February 2008 - June 2008) Sales Assistant / Expediter Sales Assisting - Assisted the sales staff with orders and customers. Enter orders and billed customers. Expediting – Made sure vendors and warehouse got orders out on schedule and kept customers updated on the progress of orders. Troubleshoot problems with orders and resolved them in a timely fashion. I also assisted in answering multi-line phone system. AmSpec Services, Galena Park, TX (September 2005- February 2007) Administrative Assistant /Cleaning Generated reports in Excel, invoiced, generated a 3 month revenue report, generated purchase orders, and ordered all supplies, inventory tracking, stocked inventory, generated employees time sheets, received and distributed mail, all general administrative duties, multi-lined phone system, customer service, bookkeeping, data entry, and cleaned office after hours. References available upon request  less

    administrative-support copy-editing data-backup google-searching helpdesk-support internet-research transcription invoicing virtual-assistant organizational-development 00 more less
    • $8.90 HOURLY RATE
    • 4.8
    • 1876 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Creative Director & Software Engineer - UI UX - Design - Mobile - Web

    I have Portfolio available on different platforms. i.e personal site, behance, facebook, linkedin ..etc Just message me if want to review more of work. Current Expertise: Front end Scripting (Angular JS, ionic, node.js, Jquery, Jq Mobile, HTML, CSS … more

    I have Portfolio available on different platforms. i.e personal site, behance, facebook, linkedin ..etc Just message me if want to review more of work. Current Expertise: Front end Scripting (Angular JS, ionic, node.js, Jquery, Jq Mobile, HTML, CSS) and Designing ( Mobile, Web, Print) Previous Expertise: Flash Scripting and Design Stuff. Education: I have completed double Masters.[software engineering and Multimedia] Please Contact me directly here for Hiring. Thanks cheers, Adnan Shahid  less

    adobe-photoshop css adobe-illustrator adobe-flash css3 html adobe-air actionscript-3 php web-design graphic-design ui-design logo-design javascript ajax jquery adobe-flex sql wordpress asp.net-mvc android-app-development jquery-mobile album-cover-design interaction-design actionscript-2 website-development phpmyadmin 2d-animation 3d-animation presentation-design adobe-indesign adobe-creative-suite project-management facebook-marketing 00 more less
    • $20.00 HOURLY RATE
    • 4.9
    • 1162 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 43 PORTFOLIO ITEMS
    • 20 TESTS
    GROUPS:
  • Marketing and SEO Management / Email Handling / Video & Graphic Artist

    My objective is to achieve excellence in Marketing and SEO Management, Multimedia and Graphic Designs and to deliver the assignments on time with satisfactory outputs for my clients. It is for me to pursue a career in the field of … more

    My objective is to achieve excellence in Marketing and SEO Management, Multimedia and Graphic Designs and to deliver the assignments on time with satisfactory outputs for my clients. It is for me to pursue a career in the field of information technology that offers me an opportunity for the career growth and work experience. I have also completed a course in Information Technology wherein I foremost myself in field of Graphics Designing, Animation, Photoshop and Video Editing using suitable softwares with years of experience like; AutoCad 2009, Macromedia Firework, Dreamwaver, Flash, Photoshop CS4, ULead11... SUMMARY OF QUALIFICATIONS: -Dedicated; Conscientious -Confidentiality; Detail-Oriented; Self-Starter -Creative communication skills and consistently meet deadlines -Ability to work in team and independent  less

    adobe-photoshop adobe-indesign presentations word-processing ulead-video-studio virtual-assistant email-handling link-building article-submission article-spinning adobe-pdf ebook-design camtasia 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 5378 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 2 TESTS
  • Web Developer-Wordpress/ SEO/ VA / Expert Web Research/Blogging

    Over the last 2 years, I started as a VA working with simple data entry, web research and admin support. Later on, I started developing websites and blogs. I am more inclined with WP platform but also handle basic zencart … more

    Over the last 2 years, I started as a VA working with simple data entry, web research and admin support. Later on, I started developing websites and blogs. I am more inclined with WP platform but also handle basic zencart and joomla. Web Development: Wordpress installation Theme installation Plugins SEO cPanel Domain management (registration, transfer and hosting) Email Marketing software- 1shoppingcart GoDaddy Domain Management/WP Installation I also have other skills and experience with: Formstack - Online HTML Form Builder Webmerge - Upload your own "fillable" PDF, Word DOCX, or use our document builder to create a template for your data. Concrete5 Basecamp Ecommerce, set up and product specification Basic CSS customization FTP Transcription Adobe Photoshop adobe Illustration PDF to word or Vice versa PDF to other file doc,excel, image and vice versa  less

    internet-research wordpress seo-keyword-research virtual-assistant joomla basecamp blog-writing adobe-photoshop concrete5-cms 00 more less
    • $6.67 HOURLY RATE
    • 3.9
    • 4627 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 14 TESTS
  • Quality Assurance Associate

    Monitoring the clients’ performance in the marketplace by comparing media coverage over the Internet. Keeping a track of the number of times the company’s products or services mentioned in the media and analyze public reception of news articles and … more

    Monitoring the clients’ performance in the marketplace by comparing media coverage over the Internet. Keeping a track of the number of times the company’s products or services mentioned in the media and analyze public reception of news articles and press releases. Also responsible for using media trends and industry data to outline strategies for companies looking to enter into or expand in a particular target market.  less

    final-cut-pro eyeon-fusion 00 more less
    • $12.00 HOURLY RATE
    • 5.0
    • 2046 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Expert in Excel (VBA Macros) / PDF Forms / VA

    Expert in Microsoft Excel / VBA / Macros and various other administrative tasks. Experienced in PDF Fillable Forms, Transcription of documents from/to PDF/Excel/Word. Have provided excellent service to all my clients for approx two years on oDesk and earned … more

    Expert in Microsoft Excel / VBA / Macros and various other administrative tasks. Experienced in PDF Fillable Forms, Transcription of documents from/to PDF/Excel/Word. Have provided excellent service to all my clients for approx two years on oDesk and earned fantastic feedback and superb star rating. My strengths include: - a good team player with excellent oral and written communication skills - friendly and professional demeanor - self starter / multi-tasker - maintain deadlines - 18 years of experience in formal jobs  less

    microsoft-excel customer-service pdf-conversion customer-support administrative-support document-conversion email-technical-support mail-merge order-entry payroll-processing technical-support 00 more less
    • $17.96 HOURLY RATE
    • 5.0
    • 1924 HOURS
    • INDIA
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 12 TESTS
  • Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities … more

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,  less

    salesforce-app-development public-relations internet-research data-entry article-writing creative-writing customer-service negotiation hospitality customer-support 00 more less
    • $15.56 HOURLY RATE
    • 5.0
    • 6718 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 16 TESTS
  • Crackerjack Transcriber with 3,000+ Hours Worked

    1. To provide my client his expected output or deliverables in a timely manner, to have a healthy and spontaneous communication, and to create a harmonious working relationship with a primary goal of producing a top class product with adherence … more

    1. To provide my client his expected output or deliverables in a timely manner, to have a healthy and spontaneous communication, and to create a harmonious working relationship with a primary goal of producing a top class product with adherence to quality, quantity and turnaround time. 2. It has been and will always be my motto to exceed the expectation of my client(s), not just to meet it. 3. Video Subtitling and video editing using a specific application are also my adjunct skills that I possessed being a freelance transcriber. 4. An Adobe Photoshop enthusiast.  less

    transcription call-center-management microsoft-word proofreading express-scribe microsoft-excel camtasia adobe-photoshop medical-transcription subtitling 00 more less
    • $7.00 HOURLY RATE
    • 4.6
    • 3007 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 16 TESTS
  • Superb Transcriptionist| Registered Nurse| Research| Data Entry

    "Delivering Excellence One Client at a Time" - that's my motto. So if you're in need of accurate, audio proofed, professional transcripts for a great price - no need to look any further. I have over four years of collective … more

    "Delivering Excellence One Client at a Time" - that's my motto. So if you're in need of accurate, audio proofed, professional transcripts for a great price - no need to look any further. I have over four years of collective experience in the field of customer service, administration, and media. Over that time I've learned exactly what clients want: Outstanding work product, delivered on time, at a reasonable rate. So that's what I provide. My bid may not be the lowest bid you will get, but I can promise you I'm worth it.  less

    transcription customer-service email-technical-support virtual-assistant internet-research 00 more less
    • $7.78 HOURLY RATE
    • 4.9
    • 4591 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 10 TESTS
loading