Freelance Customer Service & Support Specialists

Showing 5,085 freelancers

Freelance Customer Service & Support Specialists

Showing 5,085 freelancers

  • Trained Paralegal & Executive Administrative Services

    Polished paralegal and administrative assistant who is a highly motivated, quality-oriented professional with over 20 years of experience, along with a comprehensive background in customer service, project management, planning and directing business and personal activities for all levels of management … more

    Polished paralegal and administrative assistant who is a highly motivated, quality-oriented professional with over 20 years of experience, along with a comprehensive background in customer service, project management, planning and directing business and personal activities for all levels of management. History of outstanding performance for problem solving and ensuring customer satisfaction. Self-motivated, exercises sound, sensible judgment; highly organized and detail oriented with a proven ability to meet deadlines. Adept at setting goals, establishing priorities, managing resources, and coordinating complex activities in a broad range of areas. Ability to manage several projects simultaneously while working under pressure in fast-paced environments. Highly versatile; quickly masters new roles, responsibilities, technologies, and environments. Demonstrates outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and diplomacy. CORE COMPETENCIES - Office Management - Confidential Correspondence - Client & Staff Communications - Management Liaison - Calendar Management - Appointment Scheduling - Document Management - Typing Speed 65 - 70 wpm - Oral & Written Communication - Process Improvement - Travel Planning - Meeting & Special Event Planning - Customer Relationship Management & Retention (Outlook & Sage Act!) - Computer Skills (MS 2003-2007-2010-2013 Word, PowerPoint, Excel, Publisher, Outlook, Microsoft OS Windows XP, Vista, & Windows 7) - WestLaw & Lexis Nexis - SAP OS - Lotus Notes - SmartDraw _______________________________________ TECHNICAL SKILLS & PROFESSIONAL AFFILIATIONS - MS Office 2003, 2007, 2010, 2013 (Word, PowerPoint, Excel, Publisher, Outlook, & OneNote) - WestLaw - Lexis Nexis - Adobe Photoshop - Lotus Notes - SmartDraw (Legal & Business Software) - Sage ACT! Pro 2011 - MS Windows XP, Vista, & Windows 7 -Golden Key International Honor Society - Member of the Paralegal Club - Member of the -Paralegal Honor Society - Alpha Beta Kappa Honor Society - Kappa Lambda Honor -Society in Paralegal Studies - Member of the Lancaster Area Paralegal Association (LAPA) - Member of the Philadelphia Area Paralegal Association (PAPA) - Member of the Pittsburg Area Paralegal Association (PAPA) - Member of the National Federation of Paralegal Associations (NFPA) - Member of the National Associations of Legal Assistants (NALA) Home Office Equipment and Software: -Private and secure Home Office - Dell Computer (less than 2 years old) w/4 GB Memory - Dual Samsung SyncMaster 24 inch monitors with 1920 x1080 Resolution (1080p Full HD) - Business Class High Speed Internet (Hardwired Broadband) - Dedicated telephone and fax line - Noise cancelling headset and microphone - 1 Terabyte backup hard drive - CyberPower PowerPane -Personal Edition 1.2.7 USP Backup Battery/Power - HP Scanner, Printer, Copier - Shredder - HTC One cell phone w/unlimited text & data liked to my email addresses providing accessibility 24/7 - Secured File Cabinets and Office - Microsoft Office Suite Professional Plus 2013 - Sage Act! Pro 2011 - SmartDraw Legal and Business Software - Adobe Air - Adobe Flash Player - Adobe Reader - Adobe Photoshop Elements - Java - Logitech Orbit AF Webcam - Logitech Vid HD - Skype - Google Docs - Dropbox  less

    internet-research legal-writing legal-research legal-transcription communications 00 more less
    • $17.22 HOURLY RATE
    • 4.9
    • 5778 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Highly Qualified Online Administrative Manager

    I am a former employee of USAID/American Embassy, Islamabad, with 22 years of experience in the field of Finance. Earned several awards and cash prizes for excellent performance.  Franklin Award for high level of performance of official duties … more

    I am a former employee of USAID/American Embassy, Islamabad, with 22 years of experience in the field of Finance. Earned several awards and cash prizes for excellent performance.  Franklin Award for high level of performance of official duties, American Embassy, Islamabad  Meritorious Honour Award, American Consulate Gen, Karachi  Superior Performance Cash Award, American Embassy, Islamabad  On the spot cash award, USAID, Islamabad, Pakistan  Various appreciation letters from High level management of the mission.  less

    accounting bookkeeping microsoft-excel 00 more less
    • $8.06 HOURLY RATE
    • 5.0
    • 1246 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Research work, Database Build Up,Lead Generation, Data Entry,

    For the last 5 years , I had been working as a customer service agent assisting clients to find solutions to their particular problems. Now as a independent odesk contractor, I had been doing a lot of Database Build up, Web … more

    For the last 5 years , I had been working as a customer service agent assisting clients to find solutions to their particular problems. Now as a independent odesk contractor, I had been doing a lot of Database Build up, Web research, Lead Generation, Data Entry, CRM input, Data Mining/Clean Up, Creating Google maps , Linkedin and other related sales & marketing administrative jobs at odesk with excellent feedback for almost 18 months now. Always willing to learn new skills and can follow instructions well. Focus, result oriented and deliver work on specified time schedule.  less

    data-encoding data-entry transcription document-control 00 more less
    • $8.00 HOURLY RATE
    • 4.9
    • 7261 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Project Manager, Process Analyst, Business Development & Marketing

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting … more

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting budgets and deadlines. I'm able to effectively and efficiently manage my projects by: >> Creating/streamlining business processes and automating workflows, thus reducing project costs, and allowing team members to work independently and with minimal supervision. >> Establishing goals and KPIs, and creating control points that facilitates performance measurement and improvement, ensuring quality and consistent work output. A well-rounded Business Management Professional with an extensive background in the BPO industry and oDesk, having performed various functions such as: Chief Technology Officer, Business Development Officer, Team Manager, Corporate Trainer, Quality Analyst, Recruiter, Creative and Technical Writer. I look forward to responding to the needs and requirements of my employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals and objectives are met. I am proud to be part of an excellent group of individuals at Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management account-management process-architect process-improvement business-analysis business-process-modelling business-process-reengineering business-development recruiting business-coaching call-center-management administrative-support sales lead-generation market-research email-marketing seo social-media-marketing technical-writing creative-writing article-writing copywriting internet-research data-analysis customer-service bookkeeping wordpress salesforce-app-development basecamp zendesk google-docs 00 more less
    • $12.78 HOURLY RATE
    • 5.0
    • 6043 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    ASSOCIATED WITH:
  • Labtech Certified,Kaseya,Connectwise, Autotask, MSP Consultant, NOC

    Work with MSP's to be their One Point Solution for all the Services required and to enable them provide efficient and cost effective monitoring and management Services to their clients. Knowledgeable, professional and excellent communications that should help every … more

    Work with MSP's to be their One Point Solution for all the Services required and to enable them provide efficient and cost effective monitoring and management Services to their clients. Knowledgeable, professional and excellent communications that should help every IT Service provider achieve his goals with seamless services provided by me.  less

    technical-support itil project-management 00 more less
    • $33.33 HOURLY RATE
    • 4.7
    • 1980 HOURS
    • INDIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Customer Service - Content Moderation - Account Management -

    Since I started oDesk 3 years ago, Customer Service is the work that I can say I am best at. I have developed my customer service skills and now I can provide quality service in a timely manner to the … more

    Since I started oDesk 3 years ago, Customer Service is the work that I can say I am best at. I have developed my customer service skills and now I can provide quality service in a timely manner to the clients around the world. I have worked in different contracts including data entry, content moderation, account management, content writing and more. I am proficient in using Google drive, drop box and Microsoft Offices.  less

    customer-service account-management 00 more less
    • $3.33 HOURLY RATE
    • 4.9
    • 13398 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Administrative and Customer Service Specialist

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not … more

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.  less

    call-center-management email-handling social-media-marketing virtual-assistant customer-service helpdesk-support 00 more less
    • $5.56 HOURLY RATE
    • 4.7
    • 3696 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 11 TESTS
    ASSOCIATED WITH:
  • Virtual Assistant/Data Entry/ Web Researcher

    A customer service specialist for almost 5 years where I earned several recognitions. Web researcher and Data entry specialist for almost a year. Jobs that I always try my best to deliver what is needed from me. My skills are … more

    A customer service specialist for almost 5 years where I earned several recognitions. Web researcher and Data entry specialist for almost a year. Jobs that I always try my best to deliver what is needed from me. My skills are not limited to these, if I can do a certain task I am willing to give it a go.  less

    data-entry email-handling email-technical-support 00 more less
    • $4.44 HOURLY RATE
    • 4.3
    • 2599 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • WP Expert / FB iFrame Expert / Developer / Graphic Designer

    I have worked with big companies such as AT&T, Ebay, PayPal, Paymate for CSR field and other small businesses providing web development services. I have a very strong background and experience on PHP, HTML, CSS and other web languages … more

    I have worked with big companies such as AT&T, Ebay, PayPal, Paymate for CSR field and other small businesses providing web development services. I have a very strong background and experience on PHP, HTML, CSS and other web languages. I learn more things everyday and willing contribute ideas with other people. I love taking up challenges and be part of the business growth factor of any company I am with.  less

    fbml adobe-photoshop wordpress adobe-lightroom ftp css php html corel-draw facebook-api facebook-marketing 00 more less
    • $16.00 HOURLY RATE
    • 4.9
    • 1956 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 41 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Virtual Assistant/ Web Researcher/Data Entry Professional

    Over the past years, I have been engaged to different industries. I have 2 years of experience as a customer service representative and reservation sales agent for US accounts. A College Instructor for 2 consecutive years in a state university … more

    Over the past years, I have been engaged to different industries. I have 2 years of experience as a customer service representative and reservation sales agent for US accounts. A College Instructor for 2 consecutive years in a state university and An Executive Assistant for a year and recently a Project Coordinator for one of the largest construction companies all over Asia. I have also been a Virtual Assistant to different companies and earned a very satisfactory ratings. I am a fast learner, self-motivated, hardworking,dedicated and willing to be trained. I always make sure that the quality of my outputs are always above satisfaction. My Professional Competencies: Good communication skills Customer service Team player Good interpersonal skills Well organized Ability to work under pressure and meet tight deadlines  less

    virtual-assistant email-technical-support data-entry customer-service administrative-support data-encoding phone-support telephone-skills data-mining forum-posting advertising lead-generation internet-research travel-agent call-handling 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 1568 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
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