A dedicated, target-driven and ambitious Senior Sales Professional with over 10 years of Global experience and expertise within fiercely competitive IT and Software sectors at Sales & Marketing Manager, Sales Specialist and Head of Sales & CRM level. A visionary figure with excellent communication, Technical, Project, Marketing and Sales Management skills, a team-player with real passion for Customer Relations, Customer Services, Account Management and B2B Sales & Marketing, and a well-rounded client-facing Sales Specialist with the ability to manage Business Models, Processes and Relationships through personal and professional Stakeholder Management abilities. With a wide range of Project Management, Technical and Planning skills within IT and Software-based environments, full Sales & Marketing project life-cycle capabilities have been successfully managed, as has the development of future-proof B2B Sales & Development strategies, stakeholder relationships, internal budgets, performance reporting, staff mentoring, training and overall troubleshooting processes. Providing vision and inspiration by leading from the front to produce strategic plans by building the customer experience, great pride is given by seeing companies successfully manage change through the medium of Sales, Marketing and Business Development, along with economic growth, Project Management and change implementation techniques.
Project management Job Cost Overview
Typical total cost of oDesk Project management projects based on completed and fixed-price jobs.
oDesk Project management Jobs Completed Quarterly
On average, 365 Project management projects are completed every quarter on oDesk.
Time to Complete oDesk Project management Jobs
Time needed to complete a Project management project on oDesk.
Average Project management Freelancer Feedback Score
Project management oDesk freelancers typically receive a client rating of 4.67.
To be able to contribute significantly, as part of the team, towards the attainment of the corporate goals of the company, while at the same time provide for my personal growth by helping me become a self-fulfilled person. I have excellent records in project management, customer support and virtual assistant . I am very hardworking and dedicated to the tasks given to me and I would be honored to be working in your business.
To serve my employer with the best of my capabilities and knowledge. To establish satisfying relationship. To work for you with full faithfulness for the better of the company. I am also willing to learn new skills. I'm faithful and thankful for everything.
Provides project management support to call center projects for timely delivery and on budget. Ensures all projects are managed from end to end by tracking progress regularly. Liaise with all areas of the business to assist in the implementation of solutions in line with key business objectives and drivers. Performs administrative tasks related to project management including tracking and reporting on project timelines. Assists in the coordination of project activities and preparation of project documentation. Handles and manages projects.
12 strong years of business process outsourcing experience with expertise that varies on different platforms: Customer Service and Quality Assurance -Quality Guidelines review and creation -Quality continuos improvement using lean process to six sigma methodologies -Quality failure analysis -Escalations and Service recovery -Basic customer support on 3 channels (phone, chat and email) -Basic data entry jobs Training and Research -Training plan and material creation (AV presentation) -Training evaluation analysis -Basic research (Data collection, Analysis, Reporting and Communicating) Project Management -Traditional, Agile and Lean project management approach -Activity planning, organizing, mobilizing, motivating, completion and analysis
I am an experienced Sales and Account Management individual with solid background in consultative and solutions selling for Corporate and Enterprise Accounts. I have vast experience in customer relationship building and customer service team supervision. I have handled numerous complex customer complaints and adept in effective problem solving techniques being exposed to negotiations with high level decision makers. My previous post includes project management and demand planning. I am a flexible individual and a team player who can work with minimum supervision. With my career success in the Telecom industry, I am seeking a professional opportunity where I can demonstrate and apply my solid and proven customer service and account management skills. I am also trained in other key areas as well as in Six Sigma which can significantly impact your goals and objectives. I look forward to an opportunity to discuss the value my skills and abilities can bring to your prestigious organization.
Experience with more than 5 yrs in Both, Customer Service, Sales and BPO Industry. 1.Customer Service (voice and non-voice support) 2.Project Management plan and application 3.Team management Training 4.Quality management Training -Report preparation in a daily,weekly and monthly basis
- Project lead in managing the Automation Systems and Tools that service FMCG company's Sales and customers operation. Develop, plan, implement, configure and optimize automated system in the company to achieve an effective and efficient business performance. - Broad knowledge in Route To Market, Supply Chain (SAP based system), Information Technology - Graduate and a License Electronics Engineer; passed the Professional Civil Service Examination - Exhibited ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter for managing systems, projects and teams in a range of manual to automated environments.
Kristin Marie Flores Agency Contractor
My clients consider me as a Top Notch oDesk Talent Acquistion Specialist. If you are new to Odesk and is clueless about getting started, contact me and we can discuss about your needs and what's the best way to move forward. I can definitely help you with the ff: 1. Building your remote team 2. Website design, development and design 3. Email marketing campaign 4. Social media management 5. Lead generation 6. Virtual/admin assistance While I can do most of these projects myself, I am a believer that everyone needs help, and I can give you the best help possible to grow your business.
Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.