Technical Documentation Professionals & Consultants

Showing 105 freelancers

Technical Documentation Professionals & Consultants

Showing 105 freelancers

  • A graduate of International Business & English with 3 years experience

    My mother tongue is Chinese, and english is as my second language. International Business and English were my majors in university. I have been working for 3 years in three different industries. I used to work as narrator in the … more

    My mother tongue is Chinese, and english is as my second language. International Business and English were my majors in university. I have been working for 3 years in three different industries. I used to work as narrator in the Musem, the overseas-study documentation staff for foreign school application & Visa application of the students who want to study abroad, and experienced the job of marketing communication. people say I'm a good communicator, certainly,I also would like to exchange ideas with others. Besides, becarse of my work, I met many foreigners, and some of them were willing to learn chinese. Of course I was warm to help them a lot, finally they have succeeded in speaking chinese very well now.  less

    social-media-marketing contract-drafting administrative-support technical-documentation 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 985 HOURS
    • CHINA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Technical Communicator | Information Designer

    I develop, edit, and publish organizational and product documentation (e.g., web content, marketing material, proposals, user guides, procedure manuals, online help). My expertise includes: - Information design - Single sourcing - Agile / scrum and traditional (waterfall) development - Audience analysis - Project management - Quality … more

    I develop, edit, and publish organizational and product documentation (e.g., web content, marketing material, proposals, user guides, procedure manuals, online help). My expertise includes: - Information design - Single sourcing - Agile / scrum and traditional (waterfall) development - Audience analysis - Project management - Quality assurance of deliverables produced by the Technical Communications team - Style guide development Technologies: - MS Office, Visio, MS Project - Adobe Acrobat, Illustrator, Photoshop, InDesign - Corel Draw Graphics Suite - Robohelp (limited use of MadCap Flare) - HTML / CSS - WordPress - SnagIt, Camtasia Personal attributes: - Work well on a team - Take responsibility and produce quality deliverables on schedule - Learn new technologies quickly  less

    strategic-planning project-management business-analysis technical-documentation technical-writing technical-editing 00 more less
    • $50.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • CANADA
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 2 TESTS
  • Nurse/Outstanding Virtual Assistant/Great Article Writer

    I am a Registered Nurse by profession and I have a number of writing experiences. In my previous jobs, I always aim for customer satisfaction by being an outstanding employer. I am also an experienced Virtual Assistant being able to … more

    I am a Registered Nurse by profession and I have a number of writing experiences. In my previous jobs, I always aim for customer satisfaction by being an outstanding employer. I am also an experienced Virtual Assistant being able to handle a number of tasks like Web Research, Data Entry, Team Management and Audio & Video Transcription. I am always at your service.  less

    technical-documentation 00 more less
    • $3.33 HOURLY RATE
    • 3.6
    • 226 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 8 TESTS
  • Establish and Manage Globally Distributed Teams

    STRENGTHS Attention to details Creative ideas Communication skills CORE COMPETENCIES Recruitment / Talent Acquisition Training Knowledge Management Instructional Design Systems and Tools SERVICE DESCRIPTION My expertise is in establishing small to medium size distributed workforce. I have reached out to top … more

    STRENGTHS Attention to details Creative ideas Communication skills CORE COMPETENCIES Recruitment / Talent Acquisition Training Knowledge Management Instructional Design Systems and Tools SERVICE DESCRIPTION My expertise is in establishing small to medium size distributed workforce. I have reached out to top talents from all the "wired" corners of world since 2007 and over the last three years I have been directly involved in building global remote teams who work together over the Internet. Talent Acquisition Employer Branding Recruitment - Experienced in searches on all position levels: Headhunting for executives and experts as well as staffing for entry-level or project-based roles - Honed to easily figure out recruiting in different industries - Seasoned in working on both on-site and telecommute posts - Knowledgeable in the complete recruitment cycle: Job Analysis, Recruitment Plan, Sourcing Strategies, In-depth Interviews, Test Administration, Candidate Endorsement, Candidate Rejection, Hiring and Onboarding Training, Knowledge Management and Instructional Design Wiki/Knowledgebase Creation and Management Training Plans Preparation of Training Materials Preparation of Instructional Materials for Self-paced Training New Hire Orientation Tools Training Skill-specific Training Training Evaluation Team Management Progress Monitoring Coaching Performance Assessment Offboarding HOME OFFICE Laptops: 1. HP Pavilion Windows 7 Ultimate 2. Compaq Presario Windows 7 Ultimate Desktop: 1. Windows 7 Ultimate Headsets: Two pairs of Philips Headsets Web-cams: 1. Laptops' built-in webcams Other: 1. Standing PC Microphone Smartphones and Tablets: Samsung Galaxy Note II Google Nexus 7 (Generation 1) iPad (Generation 2) iPhone 4 Internet Subscriptions: 1. 2 Mbps DSL connection from PLDT 2. 2 Mbps Broadband connection from Globe 3. Up to 7 Mbps 3G Mobile Broadband connection from Globe ...  less

    recruiting technical-documentation administrative-support internet-research photography account-management customer-service customer-support technical-support 00 more less
    • $8.00 HOURLY RATE
    • 4.9
    • 4115 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Solution Expert / ITSM Consultant / Project Manager

    Experienced, motivated and results-oriented IT Professional with more than 7 years of proven achievements in IT Performance and Management involving infrastructure management, system administration and development, multi-tiered technical support, process analysis, and project transition management. ​ Expert in providing IT services … more

    Experienced, motivated and results-oriented IT Professional with more than 7 years of proven achievements in IT Performance and Management involving infrastructure management, system administration and development, multi-tiered technical support, process analysis, and project transition management. ​ Expert in providing IT services and solutions as well as developing new processes through ongoing maintenance, defect resolution and enhancement solutions for multiple sites and areas of various multinational corporations. ​ Recognized for attention to detail, adherence to standards and expert technical background; proficient in piloting diverse teams across multiple organizational levels and through international boundaries to achieve and exceed client expectations. Accurately combine excellent technical and analytical abilities with awarded customer service skills. IT Service Management: ServiceNow Solution Expert / BMC Software ITSM Suite Consultant / Project Manager.  less

    itil itsm saas html mysql project-management technical-documentation technical-support helpdesk-support customer-service 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 315 HOURS
    • MOROCCO
    • LAST ACTIVE
    • 15 PORTFOLIO ITEMS
    • 7 TESTS
  • Screencast and Animated Tutorials with Technical Writing

    THERE ARE TWO SIDES TO ME... not in a crazy sort of way, hear me out: There is a TECHNICAL SIDE of me which knows how to write and proofread IT texts and make professional and to-the-point tutorial videos. With … more

    THERE ARE TWO SIDES TO ME... not in a crazy sort of way, hear me out: There is a TECHNICAL SIDE of me which knows how to write and proofread IT texts and make professional and to-the-point tutorial videos. With this side I am able to communicate complex information to users and customers in a straightforward way. I've had a lot of experience working in technology companies and I understand application development well, from a project management perspective as well as a customer service perspective. The technical side of me is always wondering how to make a user's experience better and more straight forward. The other side of me is a CREATIVE SIDE. I know how to animate characters, design graphics, brochures, and presentations with Photoshop, Illustrator, InDesign and After Effects. If I'm not working, you'll find me drawing or painting. The creative side of me is always fascinated by why things look the way they look and thinking about if it could be more stylish and eye catching. I'm happiest when my work is both Technical and Creative.  less

    technical-documentation 00 more less
    • $16.67 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • IT Support , SCO, Administrator, Network Support, Help Desk,Data Entry

    I have experience of design and implementation, review and documentation, productization in IT support and customer services. Knowledge of broad range of technologies related to Telecommunication and Computer Networks. Maintaining and monitoring the computer systems and networks. Solve technical problems … more

    I have experience of design and implementation, review and documentation, productization in IT support and customer services. Knowledge of broad range of technologies related to Telecommunication and Computer Networks. Maintaining and monitoring the computer systems and networks. Solve technical problems, detect hardware and software faults, and install computer systems both On Call (Remote Desktop) and Onsite. I am specialized in providing comprehensive support for network connectivity, applications, hardware, and operating systems for business-critical technologies. Also I have excellent ability to quickly diagnose and resolve both small and large scale systems issues (ADC, Messaging and Collaboration Servers, and LAN etc).  less

    blackberry-app-development technical-writing technical-documentation technical-editing microsoft-exchange-server helpdesk-support bpo-it-services php medical-billing-coding 00 more less
    • $3.33 HOURLY RATE
    • 4.9
    • 0 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 9 TESTS
  • Corporate HR Professional

    With an exposure of 10 years in multinational organizations, within diverse workforces and multiple domains at different HR roles, as an Administrator, Trainer, Recruiter, Consultant, R&D, HR Manager, and now an HR Generalist and a Strategic partner, I have … more

    With an exposure of 10 years in multinational organizations, within diverse workforces and multiple domains at different HR roles, as an Administrator, Trainer, Recruiter, Consultant, R&D, HR Manager, and now an HR Generalist and a Strategic partner, I have allowed myself to be an outcome-oriented Human Resource Developer. I am able to handle end–to-end HR matters parallel to the needs of organization development by adapting HR processes and procedures. I have a proven record in all aspects of the HR offerings including Talent & Succession Planning, Resourcing, Performance Development, Remuneration Management, Occupational Health and Safety, Employee Recognition, Retention and Appreciation, Industrial Relations, Re-designing Reporting Structure and Organizational Hierarchy and Management of Surplus Resources. I strongly believe that strong HR Strategies can improve both efficiency and productivity by creating an employee-oriented culture that emphasizes on setting goals in Learning and Growth (L&G) opportunities for developing a superior workforce. Key Achievements & Core Skills: - Trainings, Recruitment and other HR operations, cost reduction i.e., improved ROI, Tenure, Total Absence and Turnover rate. - Interviewed and selected hundreds of candidates and provided several corporate level training programs including induction and orientation sessions for new employees. - A trusted Management Adviser by providing analysis, key facts and figures from survey results and feedback, and an honorable Coach and Mentor by handling employee grievances. - Always aiming to encourage employee engagement and shape the organization's culture. - Self-motivated with a proactive management style and a Team builder with a natural ability to promote collaboration. - Highly organized to maintain confidentiality with excellent judgement capabilities. - Profound ability to communicate well at all levels of an organization.  less

    technical-documentation blog-writing itsm content-writing article-writing human-resource-management call-center-management english-tutoring 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Virtual and Admin Support Expert

    NO BORING PRESENTATIONS : Guaranteed. Presentation samples will be shared only if requested as all are high Quality. I am new to ODESK but NOT NEW in this category. Some samples are there in my portfolio created for customers on other … more

    NO BORING PRESENTATIONS : Guaranteed. Presentation samples will be shared only if requested as all are high Quality. I am new to ODESK but NOT NEW in this category. Some samples are there in my portfolio created for customers on other freelancing websites. If you for looking for a unique, customized and cost effective presentation then I can assure you of most creative & professional design with complete satisfaction as priority #1. Also, If you are looking for Prompt, efficient services,Cost effective and Accuracy then contact me and I can assure you of highest Quality and complete client satisfaction as priority #1. I Provide below listed services with 100% positive feedback;- -Email Customer Support -Live Chat -Mailing List Development -All kind of Administrative Support Services -Zendesk support -Data Entry -Ads Refresh on websites -Communication on behalf of clients -Remote Troubleshooting for OS, Printers and network devices (Small Office) -Project Management -Blog Writeups -Internet Market Research -Virtual Office Assistance -Administration -Back Office Jobs -MCP :Microsoft Certified Professional Desktop support. Service Description Lets Gear up as a team and build long relationship, me providing the work and you provide me with projects.We can together work as a Great team. -Easily document conference calls, meetings, and workshops -Make the most of your brainstorming sessions -Quick turnaround of work with minimum wastage of time. -Providing all support from planning, designing, executing, monitoring and closure of projects. We will work as Hand-In-Hand and with zero tolerance. Simple 5 REASONS why you HIRE ME ? #1 I love my work and have fun doing it with professional attitude and it shows in my previous work. #2 I create remarkable, positive, high-impact copy all all times with ever lasting impression. #3 My work will enhance quality of your project, your workflow and yor client relationship. #4 I can exceed your expectation and make you and your business smile. #5 I am flexible with timings and driven by deadlines -just like you. Detail of my services to you :- Data Entry Services: I offer most comprehensive range of high quality and low cost data-entry services ideally suited to high volume data-entry applications. I offer the following Data Entry Services: Online/Offline Data Entry Forms Processing Transcription Services Insurance Claims Entry Payroll and Accounting I manage all your data entry needs and can even advise you on how to keep costs low with maximum accuracy. I have successfully accomplished and continuously working on various data entry projects for clients from different organizations, industries and financial firms countries around the globe. Email, live chat and Voice Support: Communication is the exchange and flow of information and ideas from one person to another. Information can be any service or update or resolution which can be exchange either via email or voice support. My previous experience with companies like Convergys and Wipro make me competitive, knowledgeable and professional to handle any kind of resolution via phone or email in cost effective manner. Companies and Products I worked for:- Convergys- Microsoft Operating System – Worked as Agent to support operating system for US and UK small home and office users and later left has Escalation Engineer supporting Agents on floor and across geographical region for on call advice. Wipro -Worked for HP All-IN-ONE PRODUCTS, Shell Oil and Gas- work involved Administration support for 150 users using remote sessions, Asset management- keeping track of assets using HP Service manager tool, Application support for application hosted on Citrix Server using ITIL Framework. Project Management using Shell Project Delivery Framework. Enterprise Rent-A-Car- Release Manager- work involved verifying build releases, doing regression testing, resource planning, client interaction with daily reporting. Technical Skills:- Operating system: Windows Vista, Windows 7 and Server 2008. Microsoft CRM for call Logs, Microsoft Visual Knowledge Base. HP Serveice Manager, Asset Manager, Connect IT. ITIL Version 3 Shell Project Delivery framework equivalent to Project Management. Microsoft Office Tools: word, excel, power point, outlook. Learned new technology Zendesk support via watching demos and online materials. HP All-in-One support, Desktops and laptops on call advice Small office and home networking advice Other Skills:- -Estimation of projects, resource planning, Project planning, Project closure activities, Project schedule using PMP Principles -Soft spoken with good communication skills -Good Written and spoken English -100% Reliable  less

    microsoft-powerpoint data-analysis central-desktop technical-support helpdesk-support technical-documentation project-management web-content-management 00 more less
    • $5.00 HOURLY RATE
    • 4.9
    • 177 HOURS
    • INDIA
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 4 TESTS
    ASSOCIATED WITH:
  • Experienced Technical Writer and Support Executive with CCNA

    *User's Manual, Functional Specifications, White Papers, Technical Documentation, Customer Service* I am a Network Associate,Technical writer and Technical Support executive with 5+ years of experience in Information Technology with hands on experience working for Fortune 100 customers such … more

    *User's Manual, Functional Specifications, White Papers, Technical Documentation, Customer Service* I am a Network Associate,Technical writer and Technical Support executive with 5+ years of experience in Information Technology with hands on experience working for Fortune 100 customers such as Cisco, Unitech, Vodaphone, MTN, Toyota, Maruti etc to name a few. I specialize in analyzing, architecting, planning, and executing documentation tasks for products and software applications by way of creating different types of user-friendly documentation. I also have an extensive knowledge of Information technology Infrastructure Library (ITIL), Cisco Device Testing and implementation with Cisco Certified Network Associate (CCNA) certified Hands on Experience on Implementation and configuration of the CUCM servers, setting up the IP telephony, Voice gateways, Inter - Cluster calling, Gatekeeper installation and configuration, Tandberg VC & IPCC configuration for IVR, Worked closely with client team and external service providers (GSM and CDMA operators) in various Projects In addition to the above, I am a highly motivated self-starter who enjoys intrinsic job challenges and works well unsupervised with a team player attitude.  less

    technical-writing users-guide-writing white-paper-writing network-planning cisco-voip cisco-routers helpdesk-support report-writing article-writing blog-writing content-writing microsoft-visio microsoft-word newsletter-writing technical-support phone-support customer-support atlassian-jira skype call-handling telephone-skills technical-documentation business-analysis 00 more less
    • $10.56 HOURLY RATE
    • 4.6
    • 4621 HOURS
    • SOUTH AFRICA
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 12 TESTS
loading