I have been working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are four of them. Pretty soon there will be five of them who I need to manage altogether. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I am not a website builder/developer like them but I have a great common sense and an analytical skill which help them find the resolution of many issues. I train them when I need to. Prior to my present job, I worked as a technical support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.
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One year of having a single job online without prior training regarding on customer support, had challenged me to do the best that I can to learn everything I know now. I start with shadow working for my sister-in-law - data entry, and took charges after she referred me to her client, who's a really great guy. Little by little, he teaches me things I need to know while working at the same time, such as: customer service; building up pages, basic SEO checking for our posts and building online offices in WordPress site; and other admin tasks. Now I'm looking for a new job which will broaden the skills I have and to compete with other companies conducting different services and/or products. I am very eager to know more and to contribute for the success of the company where I will be working with.
I am an organized, focused, professional and flexible virtual assistant looking for a part-time position. I have many years as an administrative assistant under my belt. I have vast experience with typing, data entry, email, internet research, reservations and appointments, and creative writing. I have also worked with payroll, social media marketing, market research. I am proficient with Microsoft Office and am an incredibly quick learner quick learner when it comes to software and internet programs. I type 60 wpm.
I would love to have the opportunity to contribute to your success. I am currently working on completing my BA in Education with an emphasis in Instructional Design online. I am bi-lingual and have taught Spanish to all ages. I'm also well traveled and have lived and taught in multiple states and countries, including California, Texas, New York, North Carolina, Tennessee, Mexico, Panama, Germany, Italy, and Micronesia. While education is definitely a passion of mine, I would say that just about any position in which I can be of service to others usually feels like a good fit. I have done a great many things including having been a recruiter and on-site account manager in the staffing industry, a child care center director, a youth leader, and an administrative assistant in international exports. What I am offering is over ten years of experience in a variety of settings- nonprofit, international exports, education, counseling, retail, call center, data entry, payroll, staffing/recruiting, and human resources among them. I strongly believe that every experience is a learning opportunity and I endeavor to do so in order to always provide my clients with the highest quality of service.
2012 - 2008 Based on my long experience in the Quality Control & Product Development Management, my company was hired as a SUBJECT MATTER EXPERT for the Installation and Maintenance of Valve Regulated Lead Acid Storage Batteries in 30K Mobile Telephone Towers in different states in India. I was the Leader in charge of the entire technical team. My service was appreciated by the Principal company for excellent maintenance and no faults of VRLA Batteries. I also initiated steps to revive the old and used batteries for which the purchase of new batteries was significantly reduced in the following year. In appreciation of my work, the contract was extended for 3 consecutive years. It was a tremendous success and achievement at the final stage of my service life. 2008 -1978 Worked in the production of Automotive Batteries & Industrial Storage Batteries. Later worked as in charge of Quality Control & Development of New Products. My company achieved phenomenal growth as the new products were successfully tested and approved by the Railways, Defense & Telecom departments. Also worked in the Marketing Department for preparation of tenders & attending negotiation meetings prior to tender finalization etc.if the situation demanded so. 1978-1974 Career started as a Chemist in a Railway Workshop. 1975-76. Left the railway job & worked in a company as an Engineer for Erection of glass equipment and later worked as R & D Officer. Current Activity: . I am sometimes hired for introducing quality control system by new battery units & occasionally for installing giant batteries for Telecom Installations. Lead Research: In recent times, I have observed the working of the Lead Researcher also & did some work myself. The work seems to be interesting. If situation presents itself, I would like to work at a higher level.
I have had a very varied career that included jobs at multiple levels from assistant to director and in industries such as publishing, technology, and nonprofit. Along the way I've gained professional experience in marketing, copy writing, editing, event planning, nonprofit revenue development, HR, basic accounting, and more. Presently I am working for myself as a consultant to nonprofits working on revenue and project development and fundraising events. I have also helped a number of nonprofits start and that included writing their 501c3 applications. My skills include: writing/editing, resume writing, marketing, administrative work, customer service, travel plans, scheduling, and advanced use of MS office programs such as Publisher, Word, Excel, and PowerPoint. If it has been done in an office environment I have done it and probably supervised others as well. Resume available upon request. Please also visit www.mgmsolutions.co to learn more about me.
Worked in county Recorder/Clerks office beginning with data entry position. Strong desire to learn more allowed me to move up within the office and gain more responsibility. Attended statewide conferences to learn new laws and train staff regarding changes. Kept contacts with vendors to ensure software was always compatible with needs of the office.
I’m am a freelancer and a writer and writing is my passion. I don’t conclude my self as one of the greatest but i assure a good quality of service . To me, writing is hard work. Painful sometimes. It’s a job like any other job, and you do it with your heart and soul. The truth is and I know this won’t be inspirational even if it is truthful — I have no wonderful stories that I absolutely must share. I am a freelancer for hire, pure and simple always at your service.
I have an Associates in Business Administration, and a Bachelor of Science in Business Management. I specialize in working with the Accounting Department assisting with different accounting duties such as creating invoices, posting payments, doing bookkeeping duties, also doing collections. I can help small businesses with keeping their Accounting department organized. I also do administration assistant work, data entry, and more. I help keep companies organized, and keep up with meetings, and events, and other needs that a company may have. Contact me today to see what I can do for your business!!
Experienced and efficient any all admin tasks including but not limited to: Human Resources (HR), Benefits Administration, Data Entry, Time keeping and time management, Project Management, System and Process Development. Over 6 years of experience working within InfusionSoft CRM, managing users, creating campaigns and all processes for managing our office. I have been dubbed the "Infusion Guru" as my experience has made more knowledgeable then most support staff members you talk to at Infusion directly. Very technically savvy, can adapt to and learn new software programs quickly. Also proficient in Microsoft Word, Excel, Publisher, Outlook, Sharepoint, Trello, TimeForce and Google Apps Typing speed of 70+ WPM, Ten Key speed of 13,000 keys per hour