2012 - 2008 Based on my long experience in the Quality Control & Product Development Management, my company was hired as a SUBJECT MATTER EXPERT for the Installation and Maintenance of Valve Regulated Lead Acid Storage Batteries in 30K Mobile Telephone Towers in different states in India. I was the Leader in charge of the entire technical team. My service was appreciated by the Principal company for excellent maintenance and no faults of VRLA Batteries. I also initiated steps to revive the old and used batteries for which the purchase of new batteries was significantly reduced in the following year. In appreciation of my work, the contract was extended for 3 consecutive years. It was a tremendous success and achievement at the final stage of my service life. 2008 -1978 Worked in the production of Automotive Batteries & Industrial Storage Batteries. Later worked as in charge of Quality Control & Development of New Products. My company achieved phenomenal growth as the new products were successfully tested and approved by the Railways, Defense & Telecom departments. Also worked in the Marketing Department for preparation of tenders & attending negotiation meetings prior to tender finalization etc.if the situation demanded so. 1978-1974 Career started as a Chemist in a Railway Workshop. 1975-76. Left the railway job & worked in a company as an Engineer for Erection of glass equipment and later worked as R & D Officer. Current Activity: . I am sometimes hired for introducing quality control system by new battery units & occasionally for installing giant batteries for Telecom Installations. Lead Research: In recent times, I have observed the working of the Lead Researcher also & did some work myself. The work seems to be interesting. If situation presents itself, I would like to work at a higher level.
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One year of having a single job online without prior training regarding on customer support, had challenged me to do the best that I can to learn everything I know now. I start with shadow working for my sister-in-law - data entry, and took charges after she referred me to her client, who's a really great guy. Little by little, he teaches me things I need to know while working at the same time, such as: customer service; building up pages, basic SEO checking for our posts and building online offices in WordPress site; and other admin tasks. Now I'm looking for a new job which will broaden the skills I have and to compete with other companies conducting different services and/or products. I am very eager to know more and to contribute for the success of the company where I will be working with.
An organised and reliable individual, who understands the importance of providing quality customer service, even when working under pressure. I have previous and current customer service / administration skills and have over 20 years experience working in an office environment. Customer service, administration, sales, order processing, diary management, email handling, web research and data entry are my areas of expertise. I take pride in completing any task to a high standard, adaptable person with the ability to a variety of new responsibilities efficiently, a good communicator who works well on own initiative or part of a team.
I have been working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are four of them. Pretty soon there will be five of them who I need to manage altogether. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I am not a website builder/developer like them but I have a great common sense and an analytical skill which help them find the resolution of many issues. I train them when I need to. Prior to my present job, I worked as a technical support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.
Full charge bookkeeper with over 12 years experience. Associate of Accounting, with additional experience with a variety of administrative responsibilities, as well as familiarity with human resources and benefits administration. Well versed in Excel, Word, Quickbooks, and email usage. Strong language skills, and a self motivated problem solver. Timeliness and professionalism are always a must, with client satisfaction the primary goal.
I have spent the past 6 years working in the property management field as the property bookkeeper. The majority of my daily responsibilities included data entry. I was responsible for entering, on average, around 2000 invoices per month. On top of the invoices, I was also responsible for the collection and recording of more than $150,000 a month in rental payments and other fees. I was able to consistently meet all my deadlines weekly, monthly and quarterly.
I have had a very varied career that included jobs at multiple levels from assistant to director and in industries such as publishing, technology, and nonprofit. Along the way I've gained professional experience in marketing, copy writing, editing, event planning, nonprofit revenue development, HR, basic accounting, and more. Presently I am working for myself as a consultant to nonprofits working on revenue and project development and fundraising events. I have also helped a number of nonprofits start and that included writing their 501c3 applications. My skills include: writing/editing, resume writing, marketing, administrative work, customer service, travel plans, scheduling, and advanced use of MS office programs such as Publisher, Word, Excel, and PowerPoint. If it has been done in an office environment I have done it and probably supervised others as well. Resume available upon request. Please also visit www.mgmsolutions.co to learn more about me.
Over the past 8 years I have been with the BPO industry and was able to develop my communication and leadership skills. I have been an technical support agent for over a year at Convergys Philippines and have been a senior product trainer at TeleTech Philippines for 7 years. This tenureship helped me develop my people skills, technical skills and again my leadership skills.
An experienced leader and goal setter. All of my relevant experiences concerning my career as a customer service assistant in a well known universal bank as well as being an independent representative of Team Effort International LLC. helps me alot to gain confidence and self esteem to endure what it takes, in order to provide excellent work/job to satisfy my future employer. As well as to achieve necessary initiative to give satisfaction beyond expected.
I am a native Swedish freelance translator, writer, editor and proofreader. I also have experience in typing, data entry, virtual assistans and HTML. Detail oriented and I have never missed a deadline. My background is in 10+ years of experience in freelance work, secretary work, lingustic studies, advanced English and a degree in Swedish.