2012 - 2008 Based on my long experience in the Quality Control & Product Development Management, my company was hired as a SUBJECT MATTER EXPERT for the Installation and Maintenance of Valve Regulated Lead Acid Storage Batteries in 30K Mobile Telephone Towers in different states in India. I was the Leader in charge of the entire technical team. My service was appreciated by the Principal company for excellent maintenance and no faults of VRLA Batteries. I also initiated steps to revive the old and used batteries for which the purchase of new batteries was significantly reduced in the following year. In appreciation of my work, the contract was extended for 3 consecutive years. It was a tremendous success and achievement at the final stage of my service life. 2008 -1978 Worked in the production of Automotive Batteries & Industrial Storage Batteries. Later worked as in charge of Quality Control & Development of New Products. My company achieved phenomenal growth as the new products were successfully tested and approved by the Railways, Defense & Telecom departments. Also worked in the Marketing Department for preparation of tenders & attending negotiation meetings prior to tender finalization etc.if the situation demanded so. 1978-1974 Career started as a Chemist in a Railway Workshop. 1975-76. Left the railway job & worked in a company as an Engineer for Erection of glass equipment and later worked as R & D Officer. Current Activity: . I am sometimes hired for introducing quality control system by new battery units & occasionally for installing giant batteries for Telecom Installations. Lead Research: In recent times, I have observed the working of the Lead Researcher also & did some work myself. The work seems to be interesting. If situation presents itself, I would like to work at a higher level.
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I have been working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are four of them. Pretty soon there will be five of them who I need to manage altogether. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I am not a website builder/developer like them but I have a great common sense and an analytical skill which help them find the resolution of many issues. I train them when I need to. Prior to my present job, I worked as a technical support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.
One year of having a single job online without prior training regarding on customer support, had challenged me to do the best that I can to learn everything I know now. I start with shadow working for my sister-in-law - data entry, and took charges after she referred me to her client, who's a really great guy. Little by little, he teaches me things I need to know while working at the same time, such as: customer service; building up pages, basic SEO checking for our posts and building online offices in WordPress site; and other admin tasks. Now I'm looking for a new job which will broaden the skills I have and to compete with other companies conducting different services and/or products. I am very eager to know more and to contribute for the success of the company where I will be working with.
An organised and reliable individual, who understands the importance of providing quality customer service, even when working under pressure. I have previous and current customer service / administration skills and have over 20 years experience working in an office environment. Customer service, administration, sales, order processing, diary management, email handling, web research and data entry are my areas of expertise. I take pride in completing any task to a high standard, adaptable person with the ability to a variety of new responsibilities efficiently, a good communicator who works well on own initiative or part of a team.
I have spent the past 6 years working in the property management field as the property bookkeeper. The majority of my daily responsibilities included data entry. I was responsible for entering, on average, around 2000 invoices per month. On top of the invoices, I was also responsible for the collection and recording of more than $150,000 a month in rental payments and other fees. I was able to consistently meet all my deadlines weekly, monthly and quarterly.
I am a native Swedish freelance translator, writer, editor and proofreader. I also have experience in typing, data entry, virtual assistans and HTML. Detail oriented and I have never missed a deadline. My background is in 10+ years of experience in freelance work, secretary work, lingustic studies, advanced English and a degree in Swedish.
I am very compassionate towards the needs of others. This I believe, builds for a strong work ethic. I am dependable and reliable. Accuracy and good time management are very important in this chosen career. I hold a high belief in confidentiality. If given this opportunity, you will be pleased and satisfied with my work.
My strengths: fast typist, responsible, efficient, proficient in Word, Excel,Powerpoint, Access. I do everything to the best of my ability, and I am dedicated to satisfying my clients. I have an extensive experience of 18+ years in Admin support (back office) services/Data Entry/ Virtual assistance services/ Customer support services/Technical Support. Masters in Business Administration (MBA) from ICFAI University. Typing Skill of 45 WPM or more. Word,Excel,Powerpoint, Access, Outlook, Adobe Photoshop,Fluent in English reading/writing. RDBMS : MS-Access Programming Skill Internet Technology : Extensive knowledge of internet www, FTP, Emails Online file transferring, remote connecting & resolving issues Updating files on remote server My Guiding Principles: - Trust - Honesty - Hard Work - Professionalism - Instant support Business Processes Outsourcing Services (BPO)- Customer Support ..................................................................................................................... - Online/Offline Data Entry - Admin Support/Back office services - Virtual Assistance - Customer Support ..................................................................................................................... ADMIN SUPPORT/ BACK OFFICE SERVICES: Admin Support/Back Office Services Includes: 1) Data Entry: - Keyboarding - Mailing List Development - Accounting system data entry - Form processing - Online/Offline data entry - Process Bulk Survey/Registrations 2) Data Conversion - High volume any data format to PDF/MS Word - Scanning & OCR 3) Web Data - Contacts Information Gathering - Searching valid business contact information - Extracting Data from Websites/Portals - HTML/PDF Data Extraction 4) Web Content Data Entry and Editing - Maintaining blogs and websites - Updating websites .................................................................................................................... VIRTUAL ASSISTANCE: Remote executive assistants at best possible rates. when you hire me, you are hiring best. Whether you want to maintain your social networking sites, update your blogs, make a reservation, organize an event or require other executive services, I am your single most reliable resource. My area of expertise lies in data, administrative and personalized services, among others. You can save a lot of your administrative costs by utilizing my expert services. As an office assistants i will help you offload your responsibilities, so that you can focus on your core competencies and increase your profit margins. ..................................................................................................................... TECHNICAL/CUSTOMER SUPPORT SERVICES: Online support services and solutions includes chat and e-mail support. Live chat, and email response services that enable online businesses to deliver just-in-time, personalized, interactive assistance to each visitor. Through quality Email and Live Chat Support services, enable you to intelligently engage the right online visitors with the right assistance at the right time. As a result, you can increase online sales and customer acquisitions, improve customer satisfaction and retention, and reduce customer service costs.
I had been with BPO industry for 4 years. I took customer service calls for one year for a financial account which gave me a strong background in financial and bank processes. Other 3 years of experience was with a huge travel agency in North America 3 of which was as a customer service representative and the other 1 is as part of Escalation Team and mentoring combined. Back when I was studying, aside from being able to complete BS Nursing curriculum I also took 2-year technical course for computer science. My educational attainments and years of work experience makes me flexible and able to work in different line of businesses. Qualifications -Skillful travel agent -Amadeus GDS expert -Typing speed of 60WPM -Knowledgeable in Medical terms and pharmacy -Committed -Professional -Innovative -Hard working
I am a degreed and certified small business manager. As a business development consultant, I plan, modify, implement and oversee management and marketing strategies focused on reaching sales goals, accumulating clients and growing the business; I have strong administrative skills from working for top consulting firms such as Accenture and the former, Arthur Andersen, as well as within the joint venture arena at one the top 3 mortgage businesses, Countrywide. Not only do I own and manage a fitness business, I also supervise the sales process, close important deals, establish goals and implement systems and procedures for businesses such as celebrity wardrobe stylist and boutique, bySonyaMarie.com and visual artist, CStreet. I speak at seminars, managing client satisfaction efforts, giving sales presentations and meeting with external vendors and clients. In my current position(s), I am also responsible for all public relations, legal agreements, advertising and brand awareness, accounting and marketing and I am well versed in each of these areas.