Business Coaching Professionals & Consultants

Showing 65 freelancers

Business Coaching Professionals & Consultants

Showing 65 freelancers

  • Seasoned Asst. Manager, Voice Talent/Coach, Administrative Talent

    I have 8 years of experience in the BPO industry, 5 of which was with HSBC Technology and Services I have been an Escalations Manager for Dell Home Sales Customer Care. And an Assistant Manager for Operations for the Voice … more

    I have 8 years of experience in the BPO industry, 5 of which was with HSBC Technology and Services I have been an Escalations Manager for Dell Home Sales Customer Care. And an Assistant Manager for Operations for the Voice Authorization Center of HSBC Merchant Services in the UK. I have handled a team of 12 members for over 3 years, I am very experienced in behavioral coaching, feedback and motivation, and Quality Auditing. I've had some experience with Project Management, having authored one myself, focused on Customer Experience enhancement. I'm a first timer at O Desk who wishes to explore the possibilities, and experience working with dynamic and good employers, and learn from them.  less

    business-coaching 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Customer Service and Sales Consultant

    Have spent more than 10 years in the BPO industry and started out as a customer service representative. I was promoted as a Sales supervisor after 11 months and again stepped up the ladder of success after a year as … more

    Have spent more than 10 years in the BPO industry and started out as a customer service representative. I was promoted as a Sales supervisor after 11 months and again stepped up the ladder of success after a year as a Sales Manager. I have handled both inbound and outbound accounts for Sales and Collections. I have undergone training on how to become an effective manager, how to overcome obstacles and challenges in the BPO Industry. In addition to my success as a supervisor and as a manager, I was also a college instructor for Technical Writing and Developmental Reading. The writer in me also paved the way for me to conduct seminars in Journalism, News writing and Photo Journalism to elementary children from various local public schools in the area. This also includes facilitating remedial classes in English for grade school and high school students in the local area of my town.  less

    business-coaching project-management telemarketing customer-support 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 2911 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Team Manager in BPO Industry

    I have supported companies like Capital One, T-Mobile US and United Online. I ensure adherence to client standards, recommends/develops action plans/process improvements, if necessary to contain and correct quality problems.I am very dedicated to my work. I … more

    I have supported companies like Capital One, T-Mobile US and United Online. I ensure adherence to client standards, recommends/develops action plans/process improvements, if necessary to contain and correct quality problems.I am very dedicated to my work. I enhance my strengths for efficiency and use my opportunities as leverage for the improvement of my skills. I can easily be trained for other task that my employer requires. My cable internet connection at home is very stable and reliable.My objective is to ensure that all task will be delivered efficiently to the satisfaction of my employers.  less

    account-management business-coaching 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 4278 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • TheSmartAss

    Hi, I was employed previously in one of the world's top BPO company way back in 2006. Just right after a few months i was automatically promoted as a supervisor for this certain account that required me to be … more

    Hi, I was employed previously in one of the world's top BPO company way back in 2006. Just right after a few months i was automatically promoted as a supervisor for this certain account that required me to be transferred to a different city. With no hesitation at all and up for the challenge and experience, i accepted the offer. I enjoyed my career and was known to have been one of the top supervisors, consistently in top 5 among 20-25 teams, in a monthly basis. Just right after such recognition, I was asked to move back to my hometown with this new account opening to help supervise and help nurture good future supervisors. When I went back at home, people heard my accomplishments and talked about it. Due to it, my new superiors with big expectations on me placed me under great pressure. I have no choice but to prove myself. Knowing the account that it has just launched, it will be a big challenge. It was hard at first but with good work ethics, we were successful in driving our numbers. 4 years experience in high pressure work environment for is a great achievement especially if your work is honored and well appreciated, became one of the youngest employee to have gone up the ladder really fast and was efficient is worth everything. But sadly, a certain domestic issue that placed me in dilemma caused me to resign. What I am trying to say is that if you hire me, I will commit myself and try not to disappoint my employers. Cause as of now, as my time is limited during the morning but still in need of financial resources, going online is the best alternative/solution to look for a job.  less

    business-coaching 00 more less
    • $3.89 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Odesk CertRecruiter,Cust Support Manager, Project & Operations Manager

    Provide exceptional management support to clients in need, share and expound skills and learning in different fields of Customer Service, Operations/Project Management, Recruitment among others. A manager in the outsourcing industry with a total of more than 8 years … more

    Provide exceptional management support to clients in need, share and expound skills and learning in different fields of Customer Service, Operations/Project Management, Recruitment among others. A manager in the outsourcing industry with a total of more than 8 years of solid experience. Works greatly with people from different geographies and experience in process improvements, Six Sigma.  less

    six-sigma business-coaching project-management customer-service customer-support recruiting account-management 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 8778 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Online Marketing / cPanel / Tech Support / Wordpress

    I aim to provide the excellent service without the hefty cost. I strive to be the best in the field of technical support, customer service, virtual assistance, Online marketing and technical writing. As a professional, I exhaust all the options … more

    I aim to provide the excellent service without the hefty cost. I strive to be the best in the field of technical support, customer service, virtual assistance, Online marketing and technical writing. As a professional, I exhaust all the options available and make sure that I exceed what is expected of me. Services Offered: Web Design Wordpress Management Article Writing Technical Writing Wordpress SEO Online Marketing Search Engine Optimization HTML Editing  less

    technical-support customer-service account-management virtual-assistant seo business-coaching wordpress 00 more less
    • $8.00 HOURLY RATE
    • 5.0
    • 4472 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 14 TESTS
  • Communication Coach - Customer Service Lead Trainer -

    Over the last 4 years of working in the BPO (Business Process Outsourcing) Industry here in the Philippines, I have learned the ins and outs of Customer Service; be it Customer Care, Technical Support, Email, Chat Support and Inbound-Outbound Sales … more

    Over the last 4 years of working in the BPO (Business Process Outsourcing) Industry here in the Philippines, I have learned the ins and outs of Customer Service; be it Customer Care, Technical Support, Email, Chat Support and Inbound-Outbound Sales. With the said wide range of experiences on different organizations I was able to climb the ladder of success, from being an agent I was promoted as an SME - Subject Matter Expert then to a Transition Coach then to a Supervisory Position. I've been with different Organizations like eBay, HP Tech Customer Care, AT&T; Mobility and DSL, Dell Computers etc. My core competencies lies in call handling, obtaining good quality calls, developing strategies on customer support, staff management, coaching people, Sales management, data processing and teaching (I also work as a part time College instructor) . I am seeking opportunities to be part of an organization that is determined and eager to grow when it comes to world class customer care.  less

    business-coaching 00 more less
    • $3.50 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 8 TESTS
    ASSOCIATED WITH:
  • Team Leader

    Relevant Skills • Able to create team that supports client programs, service and products effectively. • Able to Ensure service levels are satisfied by leading floor management and workflow distribution. • Well organized and effective interpersonal skills • Effectively work independently, likewise a cooperative … more

    Relevant Skills • Able to create team that supports client programs, service and products effectively. • Able to Ensure service levels are satisfied by leading floor management and workflow distribution. • Well organized and effective interpersonal skills • Effectively work independently, likewise a cooperative and flexible team player. • Able to exceed sales and conversion targets by driving optimum team effort and promoting excellent sales environment. Education: • Far eastern University, Sampaloc Manila Batch 2005-2009 Bachelor of Science in Nursing Graduated with Latin Honors (Cumlaude) Rank 12th of FEU Nursing graduating class of 2009 Work experience • Customer Service Representative for VHA(Vodafone Hutchison Australia) January 2010 – February 2011 • Supervisor Jetstar Airways Account (Stellar Global Solutions Phils) March 2011 up to present • Conducted Sales Training, escalation process and objection handling courses for Jetstar Airways account. Special Awards and Certifications: • Agent of the year for VHA(Vodafone Hutchison Australia) account (2010) Stellar global Philippines • Top Team Leader for Jetstar Airways Reservation for the October 2011, December 2011 and March 2012 • Top Sales Supervisor for August- October 2012 for Jetstar Reservations. • Consistent top converter Team for Jetstar Airways Account for year 2012  less

    supervisory-skills business-coaching 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 35 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
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