I started my career as a Customer Service Sales Representative in March to September 2008 in a call center company that caters to Linksys product concerns. During those times, I familiarized myself with how company works enabling me to have
I started my career as a Customer Service Sales Representative in March to September 2008 in a call center company that caters to Linksys product concerns. During those times, I familiarized myself with how company works enabling me to have an appreciation of the company’s goals and visions. It is also during this time that I learned the value of establishing rapport with clients. Since all services are provided over the phone, I further developed my telephone etiquette as an offshoot to the training I got before I actually took on the job. I get personal details and concerns of the customer, assist them and transfer the call to the proper department. I have learned how to deal with different personalities because of my work. I believe that this is an important skill when working for companies as one deal with different persons in the performance of his/her job. Because of my excellent job performance, I was assigned to a technical post, this time as a Product Service Representative for the same company wherein I handled inbound calls, providing step by step procedures, giving recommendations, selling and upselling products based on customers’ needs. I have also resolved quite many of customer queries regarding the product. In the performance of this job, I developed useful skills like data entry, web research and reporting. My major areas of interests are focused around customer service and support, order processing, phone support, and technical support.
As a professional, I always have customer satisfaction as the end in mind because they are the reason for a company’s continuing existence. I see to it that I give my 100% effort in everything that I do. I am knowledgeable, detail oriented and organized. I work with grace under pressure which is very important especially in this day and age of multi-tasking. I can work almost independently with minimal supervision but can work harmoniously with others at the same time. Additionally, I am good at using MS Word, MS Excel and MS PowerPoint. I have a very good command of the English language. I also love to write as I love to inform people about a topic of interest.
I am now currently looking to share my skills to companies all over the world by working online. I would like to help them achieve their goals and objectives if given a chance and at the same time further develop myself as a professional.
- $3.33 HOURLY RATE
- 343 HOURS
- LAST ACTIVE
0 PORTFOLIO ITEMS