To be able to be a part of a company who's willing to enhance my skills with regards to my chosen field of specialization and develop me to be a competitive professional in our New Age Technology.
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Typical total cost of oDesk SIP projects based on completed and fixed-price jobs.
oDesk SIP Jobs Completed Quarterly
On average, 31 SIP projects are completed every quarter on oDesk.
Time to Complete oDesk SIP Jobs
Time needed to complete a SIP project on oDesk.
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Over the past 6 years, I have installed and configured a total of around 1,000 seats call center system with a maximum of 14 servers on one site using Vicidial on both standalone and multi-server setup. I have also installed and configured IPPBX systems, VOIP systems, GSM gateway systems and asterisk-based systems using FreePBX and Elastix ranging from small to medium business enterprises including integration of IPPBX to a legacy PBX(PABX) and to CUCM. My core competencies lies in Asterisk, Vicidial, GoAutodial, Vicibox, FreePBX, Elastix, Linux, SIP, IPPBX and PABX/CUCM integration, VOIP systems and GSM gateway systems. Installing and maintaining VOIP and call center systems remotely to my clients in the US, Singapore, Philippines, China, UK and Middle East has also helped me improved my skills and the way I deal with people especially in interacting and communicating with top management or owners of the business. With this, I'm seeking opportunities to install, develop, configure and support call center systems, VOIP systems and IPPBX systems from the ground up for you or your business. I have also experience in the following areas: - MySQL and Apache - Linux(CentOS, Redhat, Ubuntu, Opensuse, Fedora) and Windows Operating Systems - Microsoft Office applications - Basic to advance TCP/IP networking configuration - Basic to advance troubleshooting(system, software, hardware and networking) - SDLC, UML Diagrams and OOP diagrams - FTP - Remote desktop support - Firewall and linux/shell scripting - Softphones(Eyebeam, Bria Xlite Zoiper and Ekiga) configuration - IP Phones(Mitel, Polycom, Escene, Grandstream, Yealink, etc) configuration - Video Phones(Grandstream, Yealink, etc) configuration - Operator phone configuration - FXO/FXS gateway configuration - VOIP gateways(Dinstar, Grandstream, Audiocodes, Quintum Tenor, Digium) configuration - Sangoma/Digium/Atcom/Openvox card configuration(TDM/Analog, E1, E1R2, PRI/BRI, ISDN) - Multi-tenant IPPBX
Audio Mixing Engineer with quality ears for picking out minute details in recordings of music and speeches. I can make most any recording sound like it came from a professional studio. I am an expert two track or mono track editor as well.
OS: linux (gentoo, debian, centos ...), FreeBSD over 10 years using/administration Lang: perl, lua, shell (java, ruby, erlang studying) VoIP: asterisk, freeswitch, gnugk (over 7 year administration) PBX: Si2000 (v.5), Definity administration (SS7, ISDN) DB: mysql, postgresql Sec: DMVPN, IPsec, OpenVPN Publish: LaTeX
Resourceful, Cooperative, Technology Orientated Multitasker and Motivated Self Starter with a Vast Amount of Customer Service, Sales and Technical Support Environment in a Call Centre (10+ Years) Setting and in Person. A Leadership Role Building and Maintaining a Strong, Loyal, Satisfied and Educated Customer Base. Acquired Unique Skills Dealing with People from a Variety of Cultural Backgrounds, Range of Ages and Diversity Needs. Languages: English (Native), Greek (Fluent) and Spanish (Beginner) Skill Strengths Organized and Innovative Approaches to Tasks Efficient & Productive Service with Quality & Measurable Outcomes Ambitious and Open Minded - Can Do Attitude, with a Smile! Understanding Internal/External Customer/Business Requests/Needs Evaluating Information and Providing - Best Fit Solutions Informing Clients about Additional Value Added and Benefits by Up & Cross Selling Products and/or Services Educating Clients about Alternative Time Saving Channels of Service/Information Promoting Our Brand Name and Business and/or Industry Troubleshooting and Problem Solving Instilling Confidence to Clients Proactive Attention to Details and Excellent Photographic Memory Well Developed Technological Knowledge, Processes and Practices.
15+ years of Call Center and IT experience. Engineering and project management on Avaya 8700, 8300, G3, Gsi platforms, all Avaya remote gateways, as well as ISDN and SIP trunking with various carriers. Non-Avaya PBX experience also includes Cisco and Asterisk, as well as Audiocodes media gateways and SBAs, as well as AcmePacket SBCs. Architecture, deployment and maintenance of Microsoft OCS 2007 R2 and Lync infrastructures. Strong focus placed on root cause analysis, incident documentation and effective end user communication in adherence to ITIL V3 standards.
19 Years of various responsibilities, as Virtual Assistant, Project Manager, Virtual Team Manager, Expert Translator (English, French and Arabic), Software Localization Specialist, IT Specialist, Technical Support, Virtual Recruiter, Owner & Director of a Study Office for Data Processing, Online Scam & Fraud Investigator. Freelancing is not a hobby or a second job for me, it is my full-time job. Which means high availability & the resources to turn a project into a success. I am interested by all kind of tasks that I can do according to my skills, attempting always to offer innovative & high quality work. I am a conscientious, enthusiastic & highly motivated person who is reliable, responsible & hard working. With high level of detail orientation & the proven ability to achieve targets & results. Able to adapt quickly & positively to challenging situations whilst remaining calm, focused & positive. Mature with an outgoing, friendly personality. I believe my experiences will bring significant benefits for any IT or Non IT organization. I am actively looking for full-time opportunities which will help me to build and enhance my career to further higher level. Thanks for your time & attention in advance. ____ +Areas Of Expertise: I am very familiar with most of the online management tools either for projects or for teams, for organizing work & meetings or for doing follow-up for tasks, projects, milestones and goals. When it comes to the translation area, I provide Translation Based Keywords, and SEO friendly translation for the following pairs: English to French/Arabic Arabic to French French to Arabic +Area of Translation: -Expert in Software localization: Menu, Dialog boxes, Options, Help, Adversity, Tutorials, etc. -Technical documents (computer & software area.) -User guides for IT equipment, network hardware & software (devices, servers,screens, etc.) -International Tenders within the IT field for governmental or private agencies. -Commercial listings for electronic stores. -Tools for teaching & learning languages (texts, exercises, tests, courses, etc.) Proofreading French and Arabic content. +Operating Systems: The following Windows versions: (3.x-9.x-NT-2000-Me-XP-2003\Server\AdvServer-Vista-Seven-Eight) The following Linux distributions versions (gnome/kde): Ubuntu, Fedora, Linux Mint, Kali Linux, Wifislax +Software : Microsoft Office (All versions since version 2 under MS-DOS until version 2010) Open Office Libre Office Microsoft Front Page Microsoft Expression Web PoEdit OmniPage professional +Online Tools: Basecamp Wrike Asana Highrisehq Cisco Meraki Dashboard DropBox Google Apps +Other Skills: *PC troubleshooting Hardware/Software (Installation, Configuration & Administration): Identifying problems, troubleshoots, providing assistance & advice to end-users Installing, maintaining & upgrading Software & Operating Systems Providing support on other IT issues Testing Software functions & providing reports when asked *Customer Service Representative *Technical Support *Administrative Support *Virtual/Personal Assistance *Web Research *Data Entry (CMS, E-Commerce, online forms, ...) Speed: 74 wpm / 330 kpm. *E-Commerce implementation & customization. +Office Equipment: PC Quad 3 GHZ 64 Bit - RAM: 8Gb - 2HD: 500Gb each - Video Card Memory: 1Gb LED Screen 23”. Laptop i5 64 Bit - RAM: 4Gb - HD: 250Gb - V. Card Memory: 1Gb Android Phone Internet ADSL 4Mb. Webcam + Stereo Headphone
Over the last 7 Years, I worked on different types of platforms and technologies which includes SIP, VoIP, XMPP, NAT, netstat, Amazon Web Services, Wireshark, Windows 7/8, Windows server 2003, DHCP installation and configuration. I worked most of the years in support team, and gained good expertise in this field. I am seeking opportunities, and want to build right confidence with the clients.
I can handle in VOIP (Asterisk, FreePBX: PBX installation from scratch. Configurations to master level. Dial Plan customization (Call Recording, Call transfer, Call queues etc). Debugging to a master level and making customer understand with ease. PSTN Trunking, SIP and IAX trunking. Interfacing GSM and CHANNEL mobiles with Asterisk. VPN tunnelling between asterisk Boxes. Interfacing Radios (VHF,UHF,HF and with asterisk using ROIP and Vocality and Amtelco cards from different vendors.
Solutions architect and project manager with a strong focus on VOIP and voice driven applications including IVRs,pabx systems, and call center integration leveraging open source and closed source technologies to implement customised solutions. Flair for systems analysis and design with advanced communication and people skills. Specialties: Linux / Unix - Advanced Asterisk - Advanced VOIP - sip/iax -advanced Windows XP / Server - advanced Windows 7 - Intermediate Cisco routing/switches - advanced MSSQL - Intermediate MySQL - advanced Predictive Dialer systems - Advanced Excel - advanced c # - advanced Procurement / professional communication - advanced perl - intermediate Genesys Call Center Systems - Advanced Avaya - intermediate Current Roles / Achievements Responsible for all Voice / VOIP infrastructure across the OCIS group. Enhanced call handling efficiency by approximately 40% - via software upgrades and enhanced configuration. Developed enhancements to integrate with line of business systems and provide visibility on call patterns through visual tools. Added web based video conferencing, screen share and web chat to the portfolio of services available to all OCIS business users. Integrating Polycom auto provisioning systems with voice solution to make service delivery more robust and efficient. Currently developing intelligent routing systems for VOIP using EIGRP on cisco core devices. Integrating DUNDi, database functions, static variables from MySQL clusters with a self healing voip routing solution as the end goal