I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.
In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.
Thank you for viewing my profile. I am a detailed and thorough professional with good number of years in Sales and Marketing and a 3 year experienced as a Technical & Customer Service Representative for a respectable Call Center Company. I am proficient in active-listening and posses the self discipline and time management skills necessary to serve.
Obtain a position in a company where I can maximize my technical skills, quality assurance, and training experiences in technical and customer service management where it can be utilize to improve customer satisfaction. Proficient in Microsoft Office Applications, internet, networking and technical knowledge. Knowledgeable in several applications as follows; BMC Remedy, Citrix, CA Service Desk, and NICE IEX.
Elmer Ryan Claudio Agency Contractor
Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.
I graduated with a degree of B.S in Civil Engineering way back 2004 and had been working in four different fields since then, currently i worked as a Team Lead specializing in Technical Support (Internet Connectivity: Softwares and Programs support, Telephony: Landline and Mobile Support) with a Level 3 technical support skill, to sum it up I have a 7 years total experience in interacting with US, UK and Australian customers, providing them technical assistance and world class customer service. Technical support and customer service is not the only skills I am able to acquire throughout my working years, since I'm very fond of computers and the internet, I'm good with this things, computer hardware and set-up, software programs installation and troubleshooting, Micorsoft Office applications, web research and email support. Since I'm venturing out from the corporate world and I wanted to start anew, working at home is the possible option I have to create a new career path, thus using my skills, learnings, expertise and experience can greatly help me in acheiving my goals. I am self driven and can multi task, I always meet the required matrix and can provide 100% focus on every job being given. If you require further information, please feel free to shoot me an email.
For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.
I have endured in the BPO industry for more than 8 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.