I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.
For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.
In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.
Thank you for viewing my profile. I am a detailed and thorough professional with good number of years in Sales and Marketing and a 3 year experienced as a Technical & Customer Service Representative for a respectable Call Center Company. I am proficient in active-listening and posses the self discipline and time management skills necessary to serve.
I apply a solutions based approach to solving complex puzzles, and achieving successful systems improvement. I have a natural talent for "out of the box" creative strategies that solve complex puzzles. I love looking at systems and finding ways to improve them, and I also love using my conflict management skills, analytical abilities, critical thinking capabilities, and interpersonal skills to cultivate cross-cultural relationships. Today, this combination is more important than ever. The world is becoming smaller and smaller and people need to be able to reach across cultural divides to solve complex issues that affect the world we live in. Nowhere is this more true than in the healthcare arena. I am currently using my extensive experience as "problem solver extraordinaire" with the Laboratory Informatics Institute where I evaluate and develop training programs for apps in the SciCloud. I work hard to define requirements, plan implementations, and provide superior on going support/training so that you don't have to. I specialize in EHR, LIMS, LIS, HIS, and HL7 apps to name a few. I also specialize in things like regulatory compliance and auditing. I am a one stop solution shop for all your HIT problems. I have spent many years learning, practicing, and finally honing this unique skills set and now I am ready to solve your puzzle. You have a puzzle and I have a solution!
20+ years of experience in IT. I have worked in many industries, finding solutions to many different problems. Once the solution is found, I have in some cases also been the implementer of the solution. If I am not the implementer I have been an integral part in finding the correct solution provider that will bring the TCO in line with the needs of the business. I will work with you to find the best solution to your IT or business problem, let me help you today.
CISCO certified (CCIE Security) and qualified IT professional with 8 years of hard core experience in the area of Networking and Security. Worked with Cisco TAC VPN/Security group for 5 years. Expert in Firewalls and VPN solutions Experience in Planning, Implementation of CISCO systems solutions, Migrating data centers, end to end IT project management, leading cross-functional teams. Expertize with Cisco firewalls, routers, switches, Cisco ISE, Tufin securetrack
Mike is a software developer with 14+ years professional experience whom also enjoys voice over acting, cooking and project and development management. He has built and managed teams both onshore and offshore of over 30 developers, QA analysts and configuration managers. His heart is in the creation of video games and he is very excited to be focusing more time in that arena.
Systems and Services Engineer, with 12+ years of working experience. Interested in researching, administrating, debugging, tuning and developing platforms running on UNIX like Operating Systems. Able to troubleshoot, identify and solve problems in software, network or kernel layer. Always willing to learn and experiment new technologies for creating high availliability platforms, that could described as "state of the art" or "cutting edge" technology. Specialties: • Unix Like Operating Systems Specialist (Solaris / Linux ). • TCP/IP Network technology • Very deep level of knowledge on Machines hardware and OS Kernels internals. • Troubleshoot/Tune/Debug; System Services, Operating Systems • Mail Services Expert, Qmail-Ldap Specialist. • Network: Cacti/MRTG, Nagios, Cisco Netflow • Databases: PostgreSQL / MySQL / Oracle / LDAP. • Programming: Perl, Ansi C, bash, awk, sed, php etc • Internet Services: mail, http, radius, ftp, ssh, irc etc.