I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.
In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.
I apply a solutions based approach to solving complex puzzles, and achieving successful systems improvement. I have a natural talent for "out of the box" creative strategies that solve complex puzzles. I love looking at systems and finding ways to improve them, and I also love using my conflict management skills, analytical abilities, critical thinking capabilities, and interpersonal skills to cultivate cross-cultural relationships. Today, this combination is more important than ever. The world is becoming smaller and smaller and people need to be able to reach across cultural divides to solve complex issues that affect the world we live in. Nowhere is this more true than in the healthcare arena. I am currently using my extensive experience as "problem solver extraordinaire" with the Laboratory Informatics Institute where I evaluate and develop training programs for apps in the SciCloud. I work hard to define requirements, plan implementations, and provide superior on going support/training so that you don't have to. I specialize in EHR, LIMS, LIS, HIS, and HL7 apps to name a few. I also specialize in things like regulatory compliance and auditing. I am a one stop solution shop for all your HIT problems. I have spent many years learning, practicing, and finally honing this unique skills set and now I am ready to solve your puzzle. You have a puzzle and I have a solution!
Mike is a software developer with 14+ years professional experience whom also enjoys voice over acting, cooking and project and development management. He has built and managed teams both onshore and offshore of over 30 developers, QA analysts and configuration managers. His heart is in the creation of video games and he is very excited to be focusing more time in that arena.
For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.
I graduated with a degree of B.S in Civil Engineering way back 2004 and had been working in four different fields since then, currently i worked as a Team Lead specializing in Technical Support (Internet Connectivity: Softwares and Programs support, Telephony: Landline and Mobile Support) with a Level 3 technical support skill, to sum it up I have a 7 years total experience in interacting with US, UK and Australian customers, providing them technical assistance and world class customer service. Technical support and customer service is not the only skills I am able to acquire throughout my working years, since I'm very fond of computers and the internet, I'm good with this things, computer hardware and set-up, software programs installation and troubleshooting, Micorsoft Office applications, web research and email support. Since I'm venturing out from the corporate world and I wanted to start anew, working at home is the possible option I have to create a new career path, thus using my skills, learnings, expertise and experience can greatly help me in acheiving my goals. I am self driven and can multi task, I always meet the required matrix and can provide 100% focus on every job being given. If you require further information, please feel free to shoot me an email.
Elmer Ryan Claudio Agency Contractor
Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.
Anecieto s D. Agency Contractor
Over the last 4 years, I have worked in 3 different big companies as a technical support and customer service representative for internet connection problems. My main function is guiding customers during troubleshooting process and at the same time, attaining high customer satisfaction. I also have 8 months experience in sales. Excellent oral communication skills and client relations. Extremely versatile – can undertake many different job functions with ease. Hardworking and goal-oriented.