I have been working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are four of them. Pretty soon there will be five of them who I need to manage altogether. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I am not a website builder/developer like them but I have a great common sense and an analytical skill which help them find the resolution of many issues. I train them when I need to. Prior to my present job, I worked as a technical support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.
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One year of having a single job online without prior training regarding on customer support, had challenged me to do the best that I can to learn everything I know now. I start with shadow working for my sister-in-law - data entry, and took charges after she referred me to her client, who's a really great guy. Little by little, he teaches me things I need to know while working at the same time, such as: customer service; building up pages, basic SEO checking for our posts and building online offices in WordPress site; and other admin tasks. Now I'm looking for a new job which will broaden the skills I have and to compete with other companies conducting different services and/or products. I am very eager to know more and to contribute for the success of the company where I will be working with.
My strengths: fast typist, responsible, efficient, proficient in Word, Excel,Powerpoint, Access. I do everything to the best of my ability, and I am dedicated to satisfying my clients. I have an extensive experience of 18+ years in Admin support (back office) services/Data Entry/ Virtual assistance services/ Customer support services/Technical Support. Masters in Business Administration (MBA) from ICFAI University. Typing Skill of 45 WPM or more. Word,Excel,Powerpoint, Access, Outlook, Adobe Photoshop,Fluent in English reading/writing. RDBMS : MS-Access Programming Skill Internet Technology : Extensive knowledge of internet www, FTP, Emails Online file transferring, remote connecting & resolving issues Updating files on remote server My Guiding Principles: - Trust - Honesty - Hard Work - Professionalism - Instant support Business Processes Outsourcing Services (BPO)- Customer Support ..................................................................................................................... - Online/Offline Data Entry - Admin Support/Back office services - Virtual Assistance - Customer Support ..................................................................................................................... ADMIN SUPPORT/ BACK OFFICE SERVICES: Admin Support/Back Office Services Includes: 1) Data Entry: - Keyboarding - Mailing List Development - Accounting system data entry - Form processing - Online/Offline data entry - Process Bulk Survey/Registrations 2) Data Conversion - High volume any data format to PDF/MS Word - Scanning & OCR 3) Web Data - Contacts Information Gathering - Searching valid business contact information - Extracting Data from Websites/Portals - HTML/PDF Data Extraction 4) Web Content Data Entry and Editing - Maintaining blogs and websites - Updating websites .................................................................................................................... VIRTUAL ASSISTANCE: Remote executive assistants at best possible rates. when you hire me, you are hiring best. Whether you want to maintain your social networking sites, update your blogs, make a reservation, organize an event or require other executive services, I am your single most reliable resource. My area of expertise lies in data, administrative and personalized services, among others. You can save a lot of your administrative costs by utilizing my expert services. As an office assistants i will help you offload your responsibilities, so that you can focus on your core competencies and increase your profit margins. ..................................................................................................................... TECHNICAL/CUSTOMER SUPPORT SERVICES: Online support services and solutions includes chat and e-mail support. Live chat, and email response services that enable online businesses to deliver just-in-time, personalized, interactive assistance to each visitor. Through quality Email and Live Chat Support services, enable you to intelligently engage the right online visitors with the right assistance at the right time. As a result, you can increase online sales and customer acquisitions, improve customer satisfaction and retention, and reduce customer service costs.
I’m am a freelancer and a writer and writing is my passion. I don’t conclude my self as one of the greatest but i assure a good quality of service . To me, writing is hard work. Painful sometimes. It’s a job like any other job, and you do it with your heart and soul. The truth is and I know this won’t be inspirational even if it is truthful — I have no wonderful stories that I absolutely must share. I am a freelancer for hire, pure and simple always at your service.
Excellent decision making and problem solving skills developed while meeting the challenge of constantly working in a company. Have strong personality and potential in any work that I am involved with. I can work under pressure both individually and working with a team.Highly flexible and adaptable performer; adept at multi-tasking and thriving in a fast-paced environment. Trustworthy, discreet and ethical. Willing to accept and learn new challenges.
I have a degree in Psychology and have 4 years of experience performing administrative functions in both public and private organizations. My fields of expertise include Recruitment, Contract Document Generation, Business Management, Research and Education, Employee Relations, and Benefits and Compensations. I am a professional teacher as well as a licensed insurance broker (for both life and variable insurance) in the Philippines. I am competent and organised individual who is able to work as part of a team and manage several priorities at any one time. I have a positive attitude, strong work ethic, and a keen desire to learn and grow within an organization.
I’m confident that my skills, knowledge and passion for a challenge are perfect for any job. I am also an individual who will meet and exceed any expectation that you may have. If employed by your company, I will most definitely bring along with me a broad range of skills, including but not limited to; • Excellent written and verbal communication skills. • Knowledge of the latest technology, inclusive of various devices and software. • Hands-on experience in Customer Service, Quality Assurance & Management within a call center environment. • A passion to learn and to gain more experience. • A very competitive spirit within the realm of morality. • Ability to work within a team but also the ability to take initiative.
I have 10 years of experience within the IT fields as well as POS support fields. Specifically, I am knowledgeable in the areas of Windows/Mac troubleshooting & support, including many hardware components and a great deal of software packages including the MS Suite packages, Networks (Wired and Wireless, LAN/WLAN). My experience stems further into troubleshooting Point of sale systems, printers, fax machines, wireless systems, a variety of accessories, portables (IPad, IPhone, Blackberry), BES admin and many more. I am fluently bilingual (French/English) and I strive for exceptional customer service and support to all clients. Some of my strengths include; • Experience creating, maintaining and training for new processes, policies and procedures • Proven Performance under fast paced, deadline critical situations • Exceptional attitude and positive outlook • Advanced PC and network troubleshooting skills • Certified MS Office Specialist with Office suites • Experience with MAC systems • Excellent support experience within the IT fields I also have excellent typing skills (90+ wpm), and enjoy writing in all forms (help documents, step-by-steps, small adverts, etc.)
With almost a decade of professional writing experience, Matthew has held a number of jobs in different career fields over the years. A United States Army veteran, Matthew learned Information Technology administration skills while serving overseas; his combat-proven customer service skills are legendary, and as a yoga teacher, he is always able to keep flexible and calm under pressure.
I am an experienced Bookkeeping and have been working in the field of Bookkeeping for many years. I also have sound experience in the areas of Copy Typing and Copywriting as I have worked as both a Copy Typing Transcriber and a Copywriting Freelancer throughout my career. I would be happy if employed by you and will work to the best of my ability.