Business Coaching Professionals & Consultants

Showing 46 freelancers

Business Coaching Professionals & Consultants

Showing 46 freelancers

  • Experienced bilingual team-leader for telemarketing or data-projects.

    As an experienced team-leader it is my job to create and maintain a team that exceeds standards and to take responsibility for those who don't meet standards by proper training and coaching. Recruitment procedures, metric reporting, contact with clients … more

    As an experienced team-leader it is my job to create and maintain a team that exceeds standards and to take responsibility for those who don't meet standards by proper training and coaching. Recruitment procedures, metric reporting, contact with clients, quality assurance and preparing trainings are all relevant to my experience as a teamleader for several smaller companies.  less

    supervisory-skills recruiting business-coaching software-testing data-entry telemarketing dutch 00 more less
    • $14.44 HOURLY RATE
    • 4.7
    • 1458 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Quality/ Data Analyst and Support

    I believe that I have the skills and personality to be an effective employee. I know that I am flexible enough. Flexible in terms of handling tasks on hand, flexible to learn required product specifics to be knowledgeable and be … more

    I believe that I have the skills and personality to be an effective employee. I know that I am flexible enough. Flexible in terms of handling tasks on hand, flexible to learn required product specifics to be knowledgeable and be an expert on my field of work and adjust to the needs and demands of the company I work for. With the skills that I’ve obtained from the previous jobs, I believe that I am capable of the tasks of the position I’m applying for. I worked for Dream Satellite TV as a Customer Interact Associate. I handled customer queries and provided technical support to customers. After a year, I decided to step up and landed a job at Telus International Philippines Inc., one of the most prestige companies in the BPO Industry. I worked as a Customer Interact Associate for Dell Financial Services-Small Medium Business. From there, I saw a bigger picture of Customer Service. My third job was at CTI solutions, as a Customer Interact Associate for Dish Network. I call customers to process appointments and instructions from the customers regarding the installation of their Dish Network system at home. Unfortunately, the clients pulled out the program and had to let go of the team members. Luckily, Telus International Philippines Inc. contacted me for a job as a Sales Associate for Dell Computers -After Point of Sale. We cater all over the United States, from computer parts and upgrades, to electronics and accessories such as TVs, Cell phones, Gaming Consoles, Handheld devices, Laptops etc. all from different big brands. In this experience I had a greater understanding of excellent customer experience and received achievements and awards. So when the time came that they were looking for Quality Assurance Analyst/ Customer Experience Coach, I grabbed the opportunity and got the position. Working as a Quality Assurance Analyst/ Customer Experience Coach, I ensure that the Sales Associates are performing very well and are compliant to the client specifics and policies. I coach them on their opportunities and shared best practices with them. I also learned the techniques of different types of approach to different types of individual. After a year, the company gave me a more challenging role. I was assigned to Zynga, a gaming company. I worked from extracting raw data to creating root cause analysis. I became point of contact of the entire Zynga International Team for creating Business Reviews. At the same time, I was able to balance being part of the analytics group and being a Customer Experience Coach. After almost 5 years of service with Telus International Philippines Inc. I decided to seek more challenge and ventured to the Financial Firm Industry. I believe it was a very unfamiliar terrain that I had to explore but with concrete determination and eagerness to learn, I was able to overcome that challenge. I worked as a Quality Assurance Specialist for Morgan Stanley under Teletech Customer Care Management Philippines Inc. Morgan Stanley is a Financial Firm in the United States. My tasks are to ensure and maintain Excellencies of quality of service to our dear clients. Due to some circumstances, I left the company after 3 months of service. I worked for Wells Fargo Bank as an Operations Effectiveness Analyst. I created a lot of project and implemented different processes for the development of the organization. I am assigned as point of contact of the team for concerns like; evaluations, attendance, policies, reports etc. I received an Excellence Achievement award - Level 4, which is next to the highest award the company gives. I recently decided to leave the company due to proximity issues. I want to become part of a growing company and contribute my knowledge and provide excellent service.  less

    data-analysis business-coaching selling outbound-sales inbound-marketing email-technical-support chat-support photo-editing vectorworks infographics 00 more less
    • $4.44 HOURLY RATE
    • 1.0
    • 95 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 4 TESTS
  • Team Leader/ Tech/ CS/ Tech Support Consultant, Recruiter

    I am a new contractor who is eager to work full time online. My qualifications are as follows: - Good communication skills - Good social skills - Works with AT&T Internet Services as a customer support, providing solutions for the following: 1 … more

    I am a new contractor who is eager to work full time online. My qualifications are as follows: - Good communication skills - Good social skills - Works with AT&T Internet Services as a customer support, providing solutions for the following: 1.) Internet connectivity problem, 2.) Email issues: setting up email and problems logging in to the account, 3.) Forward LINE issues to onshore ADSL team 4.) Support first time installation for the following hardware: Linksys router, 2wire modem router, Dlink router and motorolla modem -Typing speed of 38wpm - Excellent user of the following call center tools: CRM, EyeQ360, NICE, Call Master, Avaya, HRIS and remote access tolls - 2 years and 8 months as a Customer and Technical Support - 5 years experience of being team leader handling technical account, customer service and telemarketing - Works with minimal supervision to no supervision - Works quickly and efficiently - Can work efficiently even under pressure Excellent user of Microsoft Office Word, Excel, and Powerpoint - Conducts initial interview and screens technical applicants if the candidate is a good fit for the position available. Invites qualified candidates by sending email invitation or by calling I am seeking opportunities to handle key positions in an online environment while applying and enhancing my knowledge and skills in: customer support, people management as well as technical support.  less

    recruiting email-technical-support blog-writing customer-service technical-support business-coaching 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 7 TESTS
  • Customer Service Specialist/Team Leader

    7 years of working in the BPO industry gives me the ability to become an asset to any company that specializes in customer service. I have handled customer and technical support, allowing me to be flexible while keeping in mind … more

    7 years of working in the BPO industry gives me the ability to become an asset to any company that specializes in customer service. I have handled customer and technical support, allowing me to be flexible while keeping in mind the customer's welfare as well as maintaining the company's integrity. With that I can provide the best overall experience. As a Quality Assurance Specialist, I have learned to be detail oriented be able to uphold standards. As a Team Leader, I gained the much needed skills on handling, motivating and, ultimately, developing a group to achieve its goals and have accountability. I also have excellent communication skills, capable of analyzing each situation to identify the best option, an open mind and a willingness to learn that allows me to continually improve the services that I can provide.  less

    software-testing microsoft-word microsoft-powerpoint business-coaching call-center-management data-analysis supervisory-skills customer-support customer-service 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 181 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Data Entry Operator, Live Chat / Email Support Attendant

    To meet the clients' goals and demands within the given amount of time. I have been exposed to data entry jobs for quite a while already. I can type at least 50-60 wpm. Also, I am well-equipped in handling microsoft … more

    To meet the clients' goals and demands within the given amount of time. I have been exposed to data entry jobs for quite a while already. I can type at least 50-60 wpm. Also, I am well-equipped in handling microsoft applications/ any other desktop applications.  less

    business-coaching customer-support customer-service data-entry email-handling email-technical-support 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 42 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 15 TESTS
  • BPO Customer Service Manager, Project Manager,

    As a fully qualified  Team Manager with 5 years of varied call center  experience, there’s much I can offer in the attainment of your  company’s visions and objectives . I have an extensive  professional experience in mentoring and coaching … more

    As a fully qualified  Team Manager with 5 years of varied call center  experience, there’s much I can offer in the attainment of your  company’s visions and objectives . I have an extensive  professional experience in mentoring and coaching  staff, developing sales and good customer services techniques, performing quality monitoring,diagnosing improvement opportunities, providing effective feedback, training, professional development, and corrective action plans. I  possess strong team leadership, motivational, and coaching skills.  I’m confident that my passion for a site/team/agents development, together with my skills and experience will enable me to make a significant difference at your company. I started as a call center agent, handling a Washington Muatual credit card application and activation. Being the top sales performer and because of my passion I was promoted as a Sales Coach in just 6 months. After a year I became a supervisor of T-Mobile Account   and was offered to be an  Assistant Vice President of Capital One Auto Finance Account .  less

    business-coaching customer-service sales data-entry 00 more less
    • $1.11 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Management Executive with proficieincy in IT and Business Operations

    Being in Business Management for for last 5 years including education and working for BPO (Business Process Outscoring) and Recruitment Group has made me competent to understand and make understand different aspects of Business whether its sales, customer service,Online … more

    Being in Business Management for for last 5 years including education and working for BPO (Business Process Outscoring) and Recruitment Group has made me competent to understand and make understand different aspects of Business whether its sales, customer service,Online Research, finance, HR or IT. I am also trained in Online troubleshooting related to internet connectivity. I am seeking an opportunity whereby i can make best use of these skills and add my share of success to your organization  less

    human-resource-management project-management business-coaching technical-support 00 more less
    • $1.11 HOURLY RATE
    • 5.0
    • 7 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Telemarketer,CSR, VA, Data Entry, Coach,Team Leader, Admin Staff

    In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long … more

    In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent team leader who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence and training them to build the sale by improving their people skills. It would be a pleasure to interview with you and I look forward to hearing from you soon.  less

    customer-service customer-support technical-support administrative-support data-entry telephone-skills business-coaching phone-support chat-support email-handling accounts-receivable-management microsoft-excel virtual-assistant appointment-setting 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 1194 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 8 TESTS
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