* 5 years experience in Customer Service * Excellent in Verbal and Written English * Customer-service oriented * Strong problem-solving skills * Self-motivated * Responsible * Quick Learner * Efficient * Reliable * High attention to details * Willing to learn new things * Passion for excellence
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 158 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
Irish Shalimar Ilagan Agency Contractor
• Helpdesk support experience including Tier 1 and Tier 2 support levels. • Intermediate knowledge of TCP/IP, network connectivity and management, LAN/WAN understanding and administration experience is preferred. • Intermediate level knowledge of MS Exchange, Outlook, Active Directory, etc. • Knowledge of wireless carrier networks, as well as iPhone, iPad and Android devices. • Experience in diagnosing and troubleshooting server-related problems such as performance problems, permissions issues and lock-ups. • Ability to maintain excellent customer service relations and deal effectively with client’s enterprise IS and IT professionals and end-user customer base. • Available to work variety of shifts in a fast-paced 24x7 environment. • A high level of judgment, advanced problem solving techniques and technical writing skills in English. • Excellent communicator. • Proactive in resolving customer issues and ability to “think outside the box.” • Ability to set up servers, install software, client software on a variety of handsets.
This past 7 years in working as both customer service and technical support representative in a business process outsourcing company, I developed a wide range of skills and knowledge of relevant applications and equipment on computers and I build an in-depth understanding of credit reports of a certain company when I was with Dun and Bradstreet. My job experiences brought my communication skill to a higher level, especially that I have worked with American and Australian clients. I have an effective listening and understanding, skills, I am always ready to face challenges, get along with people very well and I am very much open to learning. Relevant experience and qualifications: -Proficient in PC. Have computer skills specifically customer service software -Type 53 WPM -High level of responsibility and fast-learning traits -Quality customer service and communication skills. -Tremendous attention to detail. -Capacity to multitask under pressure. -Enthusiastic persona with an active drive for customer satisfaction. -Have the ability to communicate clearly and concisely with clients. -Proficient with different types of office software (Microsoft Word, Excel). -Knowledge of administrative procedures. -Relevant technical / products’ knowledge. -Authorizing refunds or other compensation to customers. -Making sure accurate records are kept of communications with customers. -Adept at using Zendesk, ZopIM, Salesforce and Siebel CRM.
Christian Yonson Agency Contractor
My main objective in joining oDesk is to be in a competitive environment where I can share my skills and expertise with equally competitive buyers.Working as a call center agent for more than three years have developed my skills in providing quality service to customers. Not only that but my skills in typing greatly improved since we answer queries through chat and email. I am also very familiar with Microsoft and Internet applications. I have experiences in handling different live chat window such as AliveChat, WebX, AliveSupport, Kayako Desktop, Olark and email support programs such as Kayako Fusion, RightNow, Cerberus Help Desk and Zendesk.
For the past 14 years, I believe that my knowledge will demonstrate that I have the characteristics and experience you seek. For every company that I have been with, I gained additional knowledge that will prepare me for new challenges. The key strengths that I possess for success includes reliability, integrity and perseverance. It helped me analyze how I can meet the needs of clients, going beyond the expectations and striving for continued excellent service.
I'm a Bachelor of Science in Nursing undergraduate. I handled voice, email and chat support for both inbound and outbound transactions, as well as telemarketing, data entry, data research, internet research, sales and also as an English tutor. I work with flexible hours and minimum supervision. I work diligently and I make sure that tasks are done within given period of time.
Jofher Dune Galvez Agency Contractor
I am an experienced call center representative looking to work in an environment where I can utilize the wide range of skills and extensive knowledge I have acquired from my past job responsibilities. My experience as a call center representative for several companies has taught me something which I believe is the essence of every company’s work – i.e. communication and customer service. I am experienced in taking inbound calls from customers regarding products and services and can easily handle even the frustrated callers and customers. I am also proficient in providing technical support ranging from basic computer troubleshooting for concerns such as computer/device not turning on to more complex issues about different Windows OS and Internet concerns among other things. My effective understanding of basic and complex technical aspects of various products enables me to take and make technical and non technical calls, and deliver positive results as evidenced by my certificates of recognition for having the best customer satisfaction survey and most resolved tickets, may it be from a first time or a repeat caller.
I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.
** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.