I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.
Business Coaching Job Cost Overview
Typical total cost of oDesk Business Coaching projects based on completed and fixed-price jobs.
oDesk Business Coaching Jobs Completed Quarterly
On average, 33 Business Coaching projects are completed every quarter on oDesk.
Time to Complete oDesk Business Coaching Jobs
Time needed to complete a Business Coaching project on oDesk.
Average Business Coaching Freelancer Feedback Score
Business Coaching oDesk freelancers typically receive a client rating of 4.89.
Are you a SaaS Company with a great product? My strength is making that second "S" service as large as the first "S", software. I develop On-boarding programs that not only engage your customers but deliver sales opportunities. Stop marketing through a funnel of depletion but market towards opportunity. Marketing to the unprofitable masses is a failed strategy. Find out how to develop and implement the Funnel of Opportunity. I use my process thinking and over thirty years in sales and marketing within a wide variety of industries and apply it through Lean Marketing Concepts. A Lean Six Sigma Black Belt that has participated with companies involved in retail, manufacturing, software and professional services along their Quality Journey. In these companies, I have developed and implemented sales and marketing strategies. Always being a process thinker, I attached Lean to the way of implementing sales and marketing and has advanced those practices through Design Thinking and Service Design concepts. The Business901 Blog and Podcast includes many leading edge thinkers and been featured numerous times for its contributions to the Bloomberg’s Business Week Exchange. I have authored four books with the most recent published this past year, The Lean Engagement Team. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” – James R. “Joe Dager is a leading author on Lean Six Sigma and Marketing and frequent contributor to the Lean Six Sigma Group community. Joe Dager is an experienced transformational executive and Lean Six Sigma Black Belt with deep expertise in implementing value stream marketing systems that assist his clients in achieving rapid results in reaching their targeted customer markets. Joe is polished in the various online networking tools that enrich messaging in areas like podcasts, blogs, audio and video media, event marketing, and qualifying leads into prospects for rapid business development of opportunities. If you are in need of a professional lean six sigma consultant in sales and marketing processes, I recommend networking with Joe Dager, I am confident you will find his approach simple and results-focused.”-Steve B.
I am an audiovisual archivist and am always excited to be involved in research and, particularly, restoration projects of this nature. I have undertaken and successfully completed projects for clients ranging from independent artists to national academic institutions - ON TIME AND WITHIN BUDGET! I further specialise in development and optimisation of your online presence, with particular emphasis on convergence of audio, video and other media content with information technologies. I also focus strongly on structure and content. I have worked on a range of projects, from development of small blogs to management of large multimedia projects. I am seeking opportunities to build long-term relationships with small to medium businesses looking to improve their online visibility and profitability. I also have experience in: * Audio, video and image editing * Research and creation of quality original web site content * On- and off-page search engine optimisation (SEO) * Technical writing, particularly focusing on development and creation of user guides, instruction manuals and troubleshooting guides * Editing and/or translation of English and Afrikaans articles
Charlene B Agency Contractor
To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.
To meet the clients' goals and demands within the given amount of time. I have been exposed to data entry jobs for quite a while already. I can type at least 50-60 wpm. Also, I am well-equipped in handling microsoft applications/ any other desktop applications. I am also exposed to supervisory duties.
Experienced team leader and training expert in the BPO industry. Proven expertise in data analysis, situational leadership, performance management, training and development, training needs analysis, instructional design, process implementation, and client management. Ability to organize, prioritize and focus under extreme work pressure and heavy workload. Consistent in meeting deadlines.
I am a new contractor who is eager to work full time online. My qualifications are as follows: - Good communication skills - Good social skills - Works with AT&T Internet Services as a customer support, providing solutions for the following: 1.) Internet connectivity problem, 2.) Email issues: setting up email and problems logging in to the account, 3.) Forward LINE issues to onshore ADSL team 4.) Support first time installation for the following hardware: Linksys router, 2wire modem router, Dlink router and motorolla modem -Typing speed of 38wpm - Excellent user of the following call center tools: CRM, EyeQ360, NICE, Call Master, Avaya, HRIS and remote access tolls - 2 years and 8 months as a Customer and Technical Support - 5 years experience of being team leader handling technical account, customer service and telemarketing - Works with minimal supervision to no supervision - Works quickly and efficiently - Can work efficiently even under pressure Excellent user of Microsoft Office Word, Excel, and Powerpoint - Conducts initial interview and screens technical applicants if the candidate is a good fit for the position available. Invites qualified candidates by sending email invitation or by calling I am seeking opportunities to handle key positions in an online environment while applying and enhancing my knowledge and skills in: customer support, people management as well as technical support.
Extensive background in customer care and sales. Enthusiastic, organized and highly flexible Operations Manager who has broadened her knowledge of customer service and maintains high standards at all times. Enjoys Teamwork, excellent communication skills and committed to delivering an excellent standard of work by being able to adapt quickly to new roles and responsibilities. Very solid computer knowledge, professional and resourceful.
Ma Rocel Langi Agency Contractor
Experienced team and project manager looking to become a contributing member of an organization, where I can improve and use my skills in the process of helping the company achieve its vision and goals. I'm capable of effectively managing team members and helping them work together to ensure they’re meeting KPIs and delivering high quality work output, whether in customer service, sales, research, and other tasks that may be required of the team. I have excellent communication skills, and I'm experienced in conducting staff training for development, generating timely and accurate reports, analyzing and improving business processed, as well as project management.