Hi, My name is Carlos Morales, I've been working in the Call Center Industry for over four years, in both, English and Spanish, on Sales and Customer Service. Employment History: - Dynami’s Club Gym: Tae-Kwon-Do Instructor 2003 – 2009. - Herbalife International of America: Independent Distributor 2004 – 2009. ***Call Centers: - Pentafon: Sales Representative 2008. - Telmark Nicaragua: Customer Service Rep. 2008 – 2009. - Stream Global Services: Sales Representative 2010. - Sitel: 2011 – 2013. Customer Service Representative (Capital One Payments). Sales & Customer Service Representative (Capital One MAA). Customer Service Representative (Capital One Payments). Customer Service Representative (Capital One Core). Strengths: - Integrity & Ethics - Discipline - Proactivity - Ambition to succeed - Competitive - Leadership - Teamwork - Training - Continuous Improvement and learning
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I earned my degree in 2009, and went on become the IT manager at Chrims Inc., a small company with a big job to fill. I specialize in keeping servers and users running and tasks automated. I personally set up and deployed a virtual infrastructure and WAN to connect our sites across the US.
A 27 year old Kiwi male, i have been working on mega yachts as an engineer for the last 6 years, currently living on Koh Tao in the gulf of thailand. I have experience in many fields, Football, 4x4ing, hydro-engineering, marine systems, yachting life, travel, spear fishing, scuba diving, SE Asia, Muay Thai, Personal training
I graduated at Far Eastern University having the course of Bachelor of Science in Nursing in the year 2008, passed my Nursing Board Exam at the same year when I graduated. Worked with the Department of Health as one of the Disaster and Management Nurses for 10 months. After that I became a Technical Support Representative for CLEAR Internet Service for 2 years then I transferred to Sprint as a Quality Analyst. As of this moment I'm currently working with Samsung Australia as a Technical Support Representative.
I have extensive skill in the English language in construction and proofreading. I have various hobbies and passions. I am very computer literate and learn new things very quickly, I am adaptable and I work well on my own as well as with others. I have experience in many fields other than writing such as martial arts, music arrangement and composition, and data compilation and analysis.
HIGHLIGHTS OF GENERAL SKILLS Adapt to changing technologies and learn functionality of new PC, and notebook applications and system. Computer Network (Hardware & Software) Knowledge and experience installing/configuration/cabling a router, switches and computer networking. Setup and provide network diagnose, maintenance, repair, troubleshoot and implement service to a variety of local businesses, private school system and organizations. Designed and develop network solutions, including configuration for DHCP and maintain network (LAN/WAN, TCP/IP). Handled troubleshooting issues related to network hardware and software applications. Provide support in the setup and maintenance of in-house computer networks. Computer Software Knowledge and experienced troubleshoot and installation operating system like a Windows ME, Windows XP, Windows Vista, Windows 7, and 8. Perform system, including data backup and recovery, software update, and system monitoring. Computer Hardware Solid experience troubleshooting/repairing/replacing components for hardware desktop/laptop/monitor/printers/routers/switches and other computer accessories. Assemble dis assemble desktop/laptop and upgrading the hardware parts. Setup small Enterprise Powerful experience set-up/installation Internet café and PISO NET. Installing electronics, electrical wiring and computer networks Hardware. Planning and design for area where do I setup. Electronics Experienced installing/cabling CCTV camera, fire alarm and smoke detector. Can understand schematic and block diagram in electronics. Wide-range experience electronics troubleshoot/repairing, home appliances, gadget, mobile phone and other electronics circuit. Solid experience repairing/troubleshoot electronics motherboard. Proper using electronics equipment and tools. Electrical/Mechanical Practical wiring installation and troubleshoot. Understand electrical schematic diagram. Diagnosing, testing and repairing devices by following electrical repair procedures. Experienced of cleaning/troubleshoot/repairing Air condition, refrigeration washing machine, and electric fan. Experienced troubleshoots and Rewinding AC and DC motors. Warehouse Experienced in warehousing (stock monitoring, preservation, procurement, material control, receiving, issuance, and inventory). Experienced in quality control (incoming/outgoing inspection and issuing failure analyses, quality trouble report and close loop corrective action). Coordinate and closely monitoring of all transit shipment. Retails Proficient retails/sales talk for desktop, notebooks, tablet, printers, projector, scanners and other computer accessories. (any brands) Maintain solid customer relationship by handling their question and concern with speed professionalism. I have also a cashier experienced. Transaction cash, Credit, ATM and cash card. Documents Operates basic office equipment and completes general office work. Skilled of writing a report like a job order, stocks, inventory, incident, and methodological report. Experience in Microsoft word, excel and power point. Driving I can drive (Manual/Automatic) 2 wheels and 4 wheels with professional driver’s license 1, 2, and 3 restriction. Basic experienced of troubleshooting motorcycle and car. Talent Musician and Martial arts.
I am Computer Programmer. I have a Masters of Information Systems Management. I just recently finished a position where I was working as a Sr C# developer. I was building web applications. One of the applications was a security piece that allowed people to log into the website add information to an internal database and also upload huge documents.
LEGAL SUPPORT, DATA ENTRY, DATA CONVERSION, INTERNET RESEARCH, ADMINISTRATIVE, COMPUTERS, ONLINE TROUBLE SHOOTING, MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT) VARIOUS BROWSERS, WEB CRAWLING, DATA CULLING ETC.,