In my 3 years of being a Technical Support Representative, I have gained doing installations, troubleshooting and basic maintenance on desktop computers, both with hardware and software. I learned how to ask detailed questions to help determine the problem and
In my 3 years of being a Technical Support Representative, I have gained doing installations, troubleshooting and basic maintenance on desktop computers, both with hardware and software. I learned how to ask detailed questions to help determine the problem and find a solution within a reasonable amount of time.
I have experience researching products to discover the best solutions and to provide answers to any questions presented by customers.
One of my skills is being able to talk to individuals without technical knowledge in such a way that they can easily grasp what is happening and how we can fix it. Moreover, include having the ability to maintain existing hardware, install new programs when needed, provide IT support and I have strong analytical and technical skills.
I’m self motivated, can work alone or as a team efficiently and would appreciate the chance to share my knowledge and expertise.
I am polite, courteous, professional, assertive and HONEST. I am confident with my communication skills. I am willing to learn or have trainings in new things to make a very satisfied client/ customer.
My exceptional communication skills allow me to communicate with customers over the phone with ease.
I can determine which techniques to use when troubleshooting to find a solution as quickly as possible based on the customer’s description of the problem.
I plan to improve my skills as technology advances by searching over the net and reading books related to technology.
This will ensure I have the knowledge to continue using support tools efficiently and maintain the ability to provide excellent customer service.
I thank you for taking your time. I am looking forward applying these skills and render my service to your firm.
- $4.44 HOURLY RATE
- 63 HOURS
- LAST ACTIVE
1 PORTFOLIO ITEM