I have over 25 years’ experience with project management, business analysis and change management where I have delivered multiple successful project implementations. Responsibilities have included: • Understanding the customer and/or user experience • Documenting key processes, user stories, and use cases • Defining servicing needs and related operational requirements • Driving change management efforts - which included training • Managing teams of business, analytical, and/or technical members • Ensuring ongoing scalability and supportability of the implementation I am a highly motivated, detailed-oriented individual with excellent problem solving, analytical, and interpersonal skills. I possess excellent written and verbal communication skills along with proven leadership. I have a comprehensive understanding of Project Management methodology (both Waterfall & Agile) along with knowledge of MS Office Suite (including MS Project), Visio, Mind Manager and other Windows-based applications. You can view my LinkedIn page for more info about me: www.linkedin.com/pub/george-daniel/3/71a/aa0
Process improvement Job Cost Overview
Typical total cost of oDesk Process improvement projects based on completed and fixed-price jobs.
oDesk Process improvement Jobs Completed Quarterly
On average, 11 Process improvement projects are completed every quarter on oDesk.
Time to Complete oDesk Process improvement Jobs
Time needed to complete a Process improvement project on oDesk.
Average Process improvement Freelancer Feedback Score
Process improvement oDesk freelancers typically receive a client rating of 4.82.
I am an audiovisual archivist and am always excited to be involved in research and, particularly, restoration projects of this nature. I have undertaken and successfully completed projects for clients ranging from independent artists to national academic institutions - ON TIME AND WITHIN BUDGET! I further specialise in development and optimisation of your online presence, with particular emphasis on convergence of audio, video and other media content with information technologies. I also focus strongly on structure and content. I have worked on a range of projects, from development of small blogs to management of large multimedia projects. I am seeking opportunities to build long-term relationships with small to medium businesses looking to improve their online visibility and profitability. I also have experience in: * Audio, video and image editing * Research and creation of quality original web site content * On- and off-page search engine optimisation (SEO) * Technical writing, particularly focusing on development and creation of user guides, instruction manuals and troubleshooting guides * Editing and/or translation of English and Afrikaans articles
Ma Rocel Langi Agency Contractor
Experienced team and project manager looking to become a contributing member of an organization, where I can improve and use my skills in the process of helping the company achieve its vision and goals. I'm capable of effectively managing team members and helping them work together to ensure they’re meeting KPIs and delivering high quality work output, whether in customer service, sales, research, and other tasks that may be required of the team. I have excellent communication skills, and I'm experienced in conducting staff training for development, generating timely and accurate reports, analyzing and improving business processed, as well as project management.
I am an allrounder. Projectmanagement is my focus, but i can do various other things as - Creation and Consulting on topic cryptocurrencies - Order processing - Process efficiency optimization - Translations English-German Feel free to contact me if you have questions
Experience on Process Build and Review with ITIL background, Change Management Process and Service Desk Supervision proficiency. Expert on IT Solutions for Small/Mid size companies. Coaching and Mentoring Experience for young professionals on beginning carrier.
I'm an improvement-driven IT Professional with 13+ years of experience, from small businesses to Fortune 20 companies. As a developer, my QA experience allows me to be open minded towards my work. I easily leave my ego aside when errors are found in my code. My QA background also allows me to write better code because I know the bugs I'd look for as a tester. I am client-focused and quality-driven. I strongly believe in code reusability and documentation. As a QA professional, I write better defect reports because I know what developers are looking for. My development experience has helped reduce defect investigation time by 20%. I create a good relationship with developers because I can easily relate to their role. I'm passionate about productivity. I have used testing design techniques to decrease defects in production by 80%. I have taken full advantage of the tools available to my team to decrease their test case development time by 75%. I take pride in making things better, quicker, easier. I enjoy working with all sorts of people. I'm always open to hearing different points of view and finding a compromise. I listen to the underdogs because they might be the next revolutionaries. In my 6 years of global experience, I brought together remote teams from all corners of the world to keep my customers happy. I took pride in being accountable for the satisfaction of 30,000 users worldwide at IBM. I love leading, mentoring and motivating people. I'm always ready to help my coworkers and give tips to make their lives easier. I'm an ardent believer in knowledge sharing because I think reinventing the wheel is a waste of time. I've been able to decrease learning curves by 80%. Toastmasters has given me the opportunity to show my leadership skills and be valued for them. I have learned the power of communication, assertiveness and positive mindset. I want to help others be better communicators and ambassadors of their own brand. How can I help you?
I am a very experienced manager and business owner with experience in a wide-range of business activities: Project Management, Quality Management, Business Process Improvement, Documentation, Contract Management, Process and Systems Engineering and Analysis. Past activities have included: * Document Management Systems Project Management. * Payment Card Industry Compliance for retail and on-line merchant activities. * Significant Process Improvement experience within Manufacturing environments (Consumer goods and Mass Customization). * Contract management and bid response management (Requests For Proposals - RFP's) * Process improvement: Six Sigma, Lean, Theory of Constraints, Functional Analysis, Kepner-Tregoe Problem solving. * Process and Business analysis and documentation * Training and Development of staff, including Conference Presentations * Process Engineering (Chemical Engineering qualification) As a small business owner (AuzCan Professional Services), I am also experienced in developing systems and processes to streamline a business (think the "E-Myth" by Michael Gerber) enabling owners to "work on the business rather than in the business'. On a personal level, I am friendly, focused, action and results oriented whilst providing excellent customer/client service in a timely manner.
Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,
I am an experienced Outsourcing and Business Consultancy professional of over 13 years. I have worked in multiple disciplines across the broad spectrum of Outsourcing Operations and Business Consultancy. I have significant experience in working with the worlds most respected companies. Specialties: Expertise in managing multiple lines of business for Outsourcing companies. Also well versed in implementation and initial set up of Shared Services and Operations teams. If my abilities meets your needs, I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience. Thank you very much for your time and any consideration you may give me.