Worked in a BPO industry for more than 3 years now. My first job was a Technical Support Representative at Sykes Asia Inc., who works for one of the largest Companies in the US, AT&T. Answering phone calls for a year and 5 months, Transferred to one of the world's leading BPO company which is Convergys. I continued my Technical expertise as a Chat & Email support tech agent who represents Comcast. I had a part time job as an online ESL teacher at Lang Rich for 2 months while working at Convergys. After a year, I had my first experience in Sales. I was hired in a publishing company which is called Author Solution, Inc. as a Publishing/Sales Consultant. My knowledge and skills are as follows: responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client's equipment to connect to the Internet via modem/DSL Router. Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Specialize in ESL, or teaching English as a second language, teach English to students who speak foreign languages. Teach students how to speak, read and write in English and how to comprehend spoken English. As a Sales Representatives: Contact potential clients, and work to sell them products and services offered by the company. Also handle customer issues as well. You can also reach me through skype for more details: heinz.abad
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Post your sales project on oDesk and hire experienced sales agents and representatives to increase your B2B and B2C sales. Using their experience in lead and sales generation, sales promotion and management, these positive and polite professionals can use effective selling techniques, come up with new tactics or improve existing sales strategies.
They can also prepare daily, weekly and monthly reports on sales and new customers, as well as enter data into your CRM to keep your records up-to-date. They can manage your eCommerce website, optimize your shopping cart, or prepare quotes, formal scopes of work and proposals for potential or new customers.
A sale refers to the act of selling a product or service to a customer in exchange for money or another benefit or consideration. On oDesk, the world’s largest online workplace, companies hire experienced sales trainers to consult, manage and support their sales team, as well as confident and friendly local sales representatives or regional sales managers to approach prospective clients through outbound cold calling and other telemarketing and telesales techniques.
Sales Job Cost Overview
Typical total cost of oDesk Sales projects based on completed and fixed-price jobs.
oDesk Sales Jobs Completed Quarterly
On average, 1,032 Sales projects are completed every quarter on oDesk.
Time to Complete oDesk Sales Jobs
Time needed to complete a Sales project on oDesk.
Average Sales Freelancer Feedback Score
Sales oDesk freelancers typically receive a client rating of 4.37.
I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.
I have been part of the BPO Industry for almost 7 years and was able to polish my communication skills by communicating and catering service to customers from different US States from different US Businesses. (eg. Microsoft, Sony, HSBC and Comcast). I was part of an outbound sales team for HSBC for 2 years. Mainly we call customers to upgrade or sign up to HSBC's credit card options. All calls are recorded and need to pass Quality Monitoring. All disclosures need to be clear before the sale will be processed. After HSBC, I joined Comcast, where the team focus mainly on Customer Service and Technical Support. We assist Comcast Cable Subscribers. Assist them in setting up digital cable boxes to their TV, billing, activation and provisioning of their digital cable boxes. We also dispatch technicians to help and assist customers who are not comfortable doing the troubleshooting over the phone. After Comcast, I have been part of Microsoft. This is where I was able to enhance my Technical Skills by assisting customers in installing or upgrading their operating system or Office Application. I also assist customers in setting up their Outlook and/or syncing their other email addresses to Outlook. It was not necessary but I love extending my assistance to customers to provide them good service. I also did sales for Microsoft Store where in we sell different Microsot Products like Operating System, other Microsoft Application, Laptops and X-BOX. I was with Microsoft for almost 2 years. I left Microsoft to pursue different career and joined Sony wherein the team handles Chat Sales. We do consultative Selling, product promotion and order processing. I was trained to handle 3 chat windows at a time. After up selling we process the order if the customer is already interested. In the event that the customer needs time to think or assess what they really need, we provide our Inbound Sales Team Phone Number. My main goal in applying for a position here and in contacting you is to step up and learn more by getting hired through oDesk. I want to open a door wherein I can share my knowledge in each field that I was able to be part of. I also want to enhance my skills and learn more to be a competitive individual in Home Based Work environment. I am dedicated and reliable. I like to learn new things and to think outside of the box. I see to it that I give my best effort and performance in each task that I handle. Your time and trust is my key to opening the door of success. I hope to be part of your Team - Soon.
I am a friendly, loyal and dedicated individual who has an ambition to succeed. Although I have extensive experience in Customer Service, Technical Support, Sales and Collection industry, I love to learn, and am always up to a challenge whatever the situation is. I am seeking a position where I can develop and excel while giving my best to an employer.
I can offer more than 7 years experience in customer service, sales, technical support and IT. I recently worked in Abu Dhabi, U.A.E. for one of the biggest telecom service providers in the Middle East, Du Telecom as a retail sales executive, acting as a branch officer-in-charge for two years. I have more than four years experience working as a technical support professional for Stream Global Services. I got promoted as a senior technical support professional by consistently hitting our key performance indicators. I also acted as an assistant team manager during my tenure with the company. I am confident with my skills and experience. I am comprehensive and I have excellent communication skills. I am highly motivated and proven to deliver results within the required time.
I'm down to earth and a God fearing person. I'm always positive in Life. I'm patient, dependable, resourceful, organized, result oriented, achiever/performer, and dedicated to work. I could also use my skills, expertise and experience in Customer Service, Technical Support and being a Sales Agent in achieving my goals to become a good asset in your company. *Accounts handled: >Amazon.com (Customer Service / Technical Support) >At&t Mobility (Customer Service / Technical Support / Sales Support) >Dental Insurance (Outbound and Inbound Sales Agent / Executive Assistant) >Google Account Listings (Inbound Sales Agent) >Cooltrade (Inbound Sales Agent) >Teleport Movers - Moving Company (Virtual Assistant / Sales) >Kindle Reviews (Virtual Assistant)
Nina jane A. Agency Contractor
Over the last 4 years, I have varied jobs such as Call Center Agent (Customer Service Representative, Technical Support Representative, Sales Representative). My core competency lies in being a Call Center Agent rendering world class service to all, and I am seeking opportunities to be a Customer Service Representative or any position that you can offer since I'm highly flexible and efficient in any field.
PROFILE: High-performing customer service, technical support, and sales representative with 8 years experience seeking employment in the customer service industry. I've won several metrics-based contests for best in sales and resolutions, and regularly receive kudos from clients for excellence in service. SERVICE: Consistently positive attitude. Customer focused. Fast paced. Recognize sale opportunities. Handle escalations. Client retention. Work independently or in a team. Keep Quality Score of 85%–100%. TECHNICAL SKILLS: (A+) Qualified, Advanced O/S Troubleshooting for Windows Products (95, 98, ME, NT, 2000 Server, XP Pro, Vista, 7), Advanced Security and Networking (Networking+ Qualified), Remote Assistance, MS Office, Google Docs, Corel WordPerfect, OpenOffice, Adobe Acrobat, iPod and iTunes, Mac OSX, HTML, MediaWiki, SEO, WordPress, and some experience with Java, CSS, SQL, SSH & telnet LEADERSHIP: Participated in team building meetings and activities. Mentored in new agent transitions. Involved with Team Leads to increase resolutions and sales metrics for other agents. Selected to be in test projects aimed at changing policies and procedures. Worked with programmers in product revisions. REWARD & RECOGNITION: • Generated Most Revenue (Dell sales record, 2008) • Highest Close-rate (Dell sales record, 2008) • Highest Revenue Per Call (Dell sales record, 2008)
I have been in the BPO Industry for more than 5years and handled different accounts and processes. Each of those companies I've been with brought several challenges for me that I was able to overcome with my skills and even exceeded the numbers expected from me.
I think that I am a better choice than most because I am detail oriented, focused, and I have respect when working with others. I have had a lot of work with maintaining a professional home office. I want to be able to help out others in an efficient and constructive manner. I have worked management jobs so with the understanding of a management view I usually am more successful at helping a company while keeping the companies interest on the agenda too. I have kept busy by management jobs, consulting, customer service jobs, and even laborious jobs. I like to run, bike, or hike for a good workout. I am willing to do full time or part time jobs yet prefer full time. I have much knowledge of everything to Backtrack 4 in Linux (computer security software), Kubuntu, Windows, and Mac.; I have been able to learn a lot about computers through self teaching and schooling.