Over the last year as project manager/social media manager for non-profits and for-profit organizations, my main objectives have been to increase visibility and outreach of these companies, create continuity in branding, create meaningful and interactive connections and quality networks, and focus on understanding the specific business cultures of each company, to optimize effectiveness in these social comm. spaces. With main objectives in mind, I can't resist the opportunity to wear many hats. A "jack-of-all-trades" attitude has given me the drive to learn hands-on in the start-up realm, namely in my work in online community building and marketing for an entrepreneur and VC network based out of Silicon Valley. Joining in its second year, I had the task of researching and connecting with its very specific, powerful and professional niche of women in business, enabling me to understand the efficacy of various online communications tools as well as analytic and organizational tools for traction. I have also had the opportunity to work on the marketing and event management side of these companies, and my work experience ranges from for-profit, membership sales and social media community management for a women's business network to non-profit, grassroots organization just taking off and launching fundraisers for unique programs abroad in Uganda, to working in communications and development for a large, SF arts non-profit in its 5th year of operations, helping them launch massive sound art events with local and international artists for a 3 month festival.
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Job Summary A Call Center Customer Support Representative - focused on providing quality Technical Support to the consuming public and share the knowledge I have gained in all the facets of Technical Support/marketing procedures and processes. Skills: • Strong familiarity with the latest Tech Support/market trends • Demonstrated ability to lead and manage people • Excellent interpersonal, Technical Support and marketing skills • MS word, Excel, PowerPoint • Exceptional presentation skills Professional Experience: Call Center Customer Support/Trainer/Marketing and Sales, 2005 - Present Axia Education and Consulting Responsibilities: Daily work schedule included but were not limited to the following duties: Handling a high influx of inbound calls within a dynamic call center environment. ▪ Managed multiple priorities and maintained effective results in a quota driven workplace. ▪ Assisted wireless cell phone customers with items such as adding minutes and troubleshooting. ▪ Responded to customer inquiries and requests and resolved issues efficiently and professionally. ▪ Exercised strong interpersonal communication skills with customers and department personnel. ▪ Accepted assignments with an open, cooperative, positive and team-oriented attitude. ▪ Utilized multiple call center support applications to efficiently assist customers and agents. • Increased membership and retention to about 75% in the year 2008. • Introduced marketing programs and strategies for new products and services. • Facilitated market events during product launches for franchise restaurants. • Coordinated with Events and Education Committee in disseminating marketing information to Area Managers and distributors. • Maintained the website of the company by regularly posting updates. Responsibilities: • Reduced downtime by synchronizing the functions of the team. • Drafted press releases and presented to the Marketing Manager for approval for franchise restaurants. • Solicited media opportunities as part of marketing ventures. • Coordinated with the IT Team regarding designs, accessories, and color of signage and banners. • Fortified the sales and marketing force by regularly conducting training and seminars. Education Bachelors of Science (BS), Business Administration with emphasis in Marketing: California State University.
With almost a decade's worth of professional experience and a solid understanding of online marketing strategies for web-based companies, I am excited to incorporate freelance opportunities into my professional background. I graduated with honors from the University of North Carolina at Asheville with a degree in Political Science, and I am highly skilled in professional, creative, and academic writing. I am certified by the JB Media Institute in social media, search engine optimization marketing, online PR, and online advertising. I am skilled at implementing key components of online branding and marketing campaigns, and I strive to be as efficient, effective, and dependable as possible to my clients. I can implement and produce top-quality content for blogs and professional websites in a timely and competent manner.
Used to work in a Bank as Admin Assistant , Knowledge in Ms Word, Power Point Excel and a little in Ms Publisher. I'm Reliable and Flexible in dealing with people can work under pressure with minimal supervision, I'am committed and dedicated in accomplishing any task I am in. Knows how to make a comparative sales report . Can make order, re orders of supplies needed can make follow up request to all suppliers .I'am willing to learn and gain more experience
Milton P. Agency Contractor
I have 4+ years experience in Software Quality Assurance and testing. My specialization is web projects testing: - e-commerce systems - cms - information sites, etc Following are the service we provide: Unit testing System Testing - Functional testing - Regression Testing - Integration Testing Security Testing - SQL injection - Url manipulation - XSS(Cross site scripting) Compatibility Testing - OS compatibility - Browser compatibility I can analyze the project specification provided by client and develop the most suitable testing strategy.