Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.
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My unique approach to financial management is designed to reveal both insights and opportunities. Building upon a background of National Account Management, Commercial Banking, Brokerage Services, and Senior-Level Financial Consulting, I draw upon a wealth of practical, first-hand experience to benefit clients in the ways that matter most: A broad-based understanding of business finance that achieves defined, sustainable goals. A common theme linking disparate industries at different stages of development and maturity comes courtesy of an understanding of the flow of every dollar, from sales to expense to operating income. Examined through a lens that is customized for every client and each business, and reflects their unique challenges and competitive advantages. The result is what I call Functional Financial Management. It’s not merely the numbers, but the story inside the numbers. Customized, relevant, and with a practical utility that can be nothing short of game-changing. These are also the hallmarks of financial management guidance provided through Business Expedition Partners, the financial consulting firm I founded to offer clients around the world specialized financial consulting. From start-ups to mature companies, it is an honest, hard-working, unrelenting attention to detail that delivers results exceeding expectations. Top 5% Odesk Contractor!
Over the years I have developed myself and others in various business and leadership skills. My recent clients were family owned small businesses, but also Fortune 500 companies whose brands are in our homes wherever we might live at the moment. I studied and worked in several countries around the world - US, Switzerland, Middle East and Europe - in start-ups and operations management of multinationals. I consult and coach international clients mostly in business management and marketing. Am often writing or editing training or other manuals for them. Since Nov 2012. I am also the principal consultant for WiFi Austria Institute's 'HR Manager' course. This is 9 month course for which I also develop training material. My blog is No Panic Management and if you Google me you will find few more websites I made, with copies I wrote. My name is on first page of Google (when searching for it.) My objective is to work only on things I like, with people I like. They are professionals with integrity and attitude. It means they like and respect business, as well as others they work with. Do not work for companies who do not treat employees well. Ultimately I am looking for ways to help business grow and create jobs, whether it is mine or anyone else's company. That is a greater mission behind any ''small'' task I undertake. I take different jobs at my spare time, those I can do well, enjoy, and those that enhance my business experience while delivering result. Should you have a good business proposal or idea for me, I'd be happy to hear it. Am always welcoming new opportunities for business development and mutually beneficial partnerships.
To help business owners experience more success through better communications including writing business plans, marketing plans, sales tracts, grant proposals, blog, article and web post editing. I have many years of experience in writing and selling comprehensive financial plans, making the technical and mundane easily understandable to enhance sales. More recently I have served successfully as a business consultant in all of the above listed areas. I can help your ideas be communicated clearly in an inspirational manner!
Reliable. Trustworthy. Competent. EXPERTISE: Branding & Positioning / Content & Relationship Marketing. Providing excellent customer focus I bring multilingual & multicultural sensibility to my strategic & creative work in MARKETING, LEAD GENERATION & SALES in many areas of technology & industries, international trade, procurement & sourcing. VALUE PROPOSITION: Keeping it simple, identifying the essential, eliminating the rest! As a seasoned Management Consultant I have seen many companies grow and perish. I understand what distinguishes them ...I work above, below, through & on-line, in order to dramatically increase my clients' RESULTS! CORE VALUES: No lies & no tricks! I sincerely believe in doing the right thing to enable my clients to succeed. If they succeed, then I succeed. MOTTO: "Three sentences for getting success: Know more than other. Work more than other. Expect less than other." (W. Shakespeare) "QUALITY is never an accident; it is always the result of intelligent effort" (John Ruskin) ... I'm a former SME Co-founder & Managing Director Owner with over 25 years of sales & marketing entrepreneurial experience within business development. Please check out my RECOMMENDATIONS and BACKGROUND ACTIVITY on LinkedIn: http://www.linkedin.com/pub/isabel-futscher-fernandes/b/37b/648 EXCLUSIVE SERVICES: I deliver over-the-top personalized service... I will take time to understand the challenges and needs in order to give the best possible help. LINKEDIN MARKETING: As an experienced business developer & a strategist, I assist on LinkedIn profiles & Company Pages, Personal & Business Branding, effective LinkedIn SEO, LinkedIn Marketing Segmentation, Positioning, Lead Generation, LinkedIn PR Management & long term online Marketing Management ... always focusing in QUALITY connections and due "net-worth", I deliver RESULTS with an extreme sense of urgency & professionalism. My preference is to develop long-term relationships with clients. Please take a look at my brief presentation: www.youtube.com/watch?v=W7qcklsv2QA COACHING: I have the maturity and skill set to prepare, support & manage your in-house or virtual workforce team assuming direct communication via email & SKYPE. Your BUSINESS VALUE & GROWTH: I do care about it and look forward to assisting YOU … Let's talk!
I have a wide background in Marketing and Sales techniques building from experience working with 5 continents over the last 15 years. I am always looking for new opportunities that are focused and defined. I have a wide ranging skill set that enables me to deliver on objectives through focused and quality work. Please take a look at my Linkedin page for more information and samples of my work. Should you need any additional samples, please contact me directly.
I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.
My name is Jennifer, I have over 15 years in the service industry. I have managed teams ranging in size from 1 to 20 employees for various companies in various service related industries. My strengths include: Strong communication skills Leadership skills Management skills Organizational skills I am also well versed in several different office programs and management software. If I am not familiar with your software I will train myself on it at no additional cost to you. Currently I offer consulting advice as well as Management and customer relations training for companies that are looking to place a leader within their organization. If you are interested in ghostwriting services I invite you to visit my company "Benson Enterprise" where I manage a team of talented writers and offers competitive pricing and outstanding customer service and support for my valued clients.
I have been a Team Leader for more than 2 years. I have been working in a BPO industry for more than 8 years and have been with Sales, Collections and Customer service departments throughout my career. Prior to being a Team Leader, I was also tapped to be a Performance Coach who handled employee overall performance and as well as a Communication Coach who handled the overall communication skills of my team.
Over the last 10 years, I have developed very good customer service, sales and leadership skills. To achieve this, my experience in the call center industry has honed me not only to become a top performing Customer Service and Sales Representative, but also a expert on reporting, documentation, training and team and program management. To start a career in a virtual set-up such as ODesk, I strongly feel will allow me to share my skills, continue honing them and achieve continuous learning/ growth in an environment that requires self-reliance, discipline and internal motivation. Also, if given an opportunity, I am also considering to eventually lead/ train a team to achieve their greatest potentials within the Odesk environment.