Tenacious Talent Acquisition- HR- OD- Executive Consultant & Problem Solver w International experience in 40 countries. Imagine pushing those open searches, unfinished HR and OD projects off your desk then using those newly gained hours to focus on the more creative, high impact aspects of your work? What would it mean to you to if you had a trusted partner ready to jump start those same projects with a fresh, kid gloves approach and get you the results you want? That's me. I am hands-on and operations focused and thrive in fast-paced environments. I have solid organizational leadership and decision-making skills that can make an immediate contribution to your operation. I can provide leadership support in Talent Acquisition- HR- OD, associate relations, performance management, talent review, staffing, compensation, benefits administration, training, inclusion/diversity and project management. I have served as an AAP/EEO Officer with outstanding results. I am professionally “Media trained”. I am a certified 360 coach, certified sexual harassment presenter, and "train the trainer" trainer! I have managed private management consulting engagements for some of the best known companies in the world. I am at home in a Fortune 25 setting as well as sit on the floor start up. I have solved some of the toughest search assignments, trickiest turnarounds, and most stubborn OD problems with great success. I have expert level skills in managing executive search engagements (at the “D”, “V”, “P”, & “C” level) in Engineering, Construction, Manufacturing, Energy & Technology most recently for international client base. Over the years though, I have worked in a wide variety of industries and functions. I have researched and executed professional business introductions for clients looking for engineering firms to participate in civil projects in Middle East and Northern Africa. I have worked in more than 40 countries. I have a broad knowledge and experience from which to draw. In addition, I write, produce, and present variety of original talent consulting materials for keynote speeches, seminars, webinars, in house sessions, workshops, radio shows, written formats, and executive coaching projects. If you have a need, I believe I can do an extraordinary job for you. Make a list of what troubles you and let's talk! Cheers! Doug
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I have 8 years of experience in the BPO industry, 5 of which was with HSBC Technology and Services I have been an Escalations Manager for Dell Home Sales Customer Care. And an Assistant Manager for Operations for the Voice Authorization Center of HSBC Merchant Services in the UK. I have handled a team of 12 members for over 3 years, I am very experienced in behavioral coaching, feedback and motivation, and Quality Auditing. I've had some experience with Project Management, having authored one myself, focused on Customer Experience enhancement. I'm a first timer at O Desk who wishes to explore the possibilities, and experience working with dynamic and good employers, and learn from them.
I have extensive experience in providing Customer Support to various industries and businesses. I am experienced in providing chat, email and phone support, including both inbound and outbound calls for market research, lead generation, appointment setting and sales, as well as data entry and some SEO. I also have 3 years of experience in doing web research and data mining. I have excellent communication skills, my experience in the Call Center Industry and my passion and commitment to provide customer/client satisfaction gives me an edge over other contractors. I am seeking opportunities where my skills will be put to use, where I can grow professionally and be part of your company's growth.
I've done a lot of diferent things in my professional life. I´ve been an Account Manager, i've worker with IT, i've tought English, I've been a Yôga Instructor and I've managed my own school. I look for an activity that explores the pleasure I get from writting, from managing information, knowledge. I want to be able to change people´s life along my path. I want to grown professionaly and as a human being.
16 years working experience in the field of accounting and bookkeeping. (Post Graduate in Commerce) 2 years web research and data entry. Project in oDesk : Successfully completed 10 projects. ( 5 Star, 450+ hours) Quickbooks - Expert level Xero - Expert level Freshbook Expert level Excel - Expert level Communication - Expert level Thank you Hasib
Highly Trained Customer Service Rep/ Team Leader/ Telemarketer/ Zendesk/ Live Chat Are you looking for someone who is enthusiastic and reliable customer service agent, a telemarketer or a Live Chat operator? If yes, I am your person. I would love to have a long-term online job in oDesk. For four years, I already spent countless days and hours answering phones, sending and responding to emails, and managing a team. I have been trained to give the best customer service experience. I have developed on how to deal with different types of customer. I know how to turn an unhappy customer to a very satisfied customer. Because of dedication and perseverance I got promoted as a Team Leader. I am a team player who is hard working and worth keeping. I am a genuine person, result-oriented and competent who strives to achieve the best results.
I am a certified HR professional with over 18 years of progressive human resources experience and an expert in all functional areas, including recruiting the best talent to meet current and future needs. I possess a solid background in HR, delivering "best practices," and developing and executing strategic plans and initiatives. My expertise consists of the following: • Development of strategic plans designed to support business goals • Development of staffing & recruiting strategies • Development and implement talent management and succession plans • Development of workplace policies to comply with employment laws & regulations • Developed and managed compensation and performance based plans • Fostered an environment of highly engaged and motivated employees • Developed training and development programs • Performed payroll management and administrative (processing) responsibilities • (and etc., across all HR functional areas and body of HR knowledge) I am a dedicated professional who works diligently to balance both the needs of my clients with the rights of employees. In addition, I am actively involved in HR associations and stay abreast of employment laws to ensure continuous compliance in the workplace. Professional Experience: 2010 - Present: Human Resources Consultant/Self-employed (freelancer) 2005 - 2010: Vice President of Human Resources/Private Sector Employer 1997 -2005: Human Resources Manager/Public Sector Employer Education: Bachelors and Masters Degree in Communications & Training, Governors State University Certifications: Professional HR certifications from the Human Resources Institute Center: 1) PHR (Professional in Human Resources) and 2) SPHR (Senior Professional in Human Resources) Professional Memberships: • Society of Human Resources Management • Chicago Southland Chamber of Commerce • Matteson Business Association
I have worked in different accounts such as Telecommunication both for prepaid and postpaid subscribers, travel and leisure, banking and finance. I was connected in BPO for more than 8 years and with this, I'm able to build confidence which widens my understanding in different area businesses. As we all know, medium of communications in BPO's mostly are remote like emails, skype and other online websites and I'm part of the top management back then. So I know a little of everything like MIS, training, HR, Facilities, IT and most of all the operations. Before I enter the world of online jobs, I was leading my own campaign for the top Telecommunications here in the Philippines. I can assure you that I once wear the hat of a boss, so I understand the expectations when it comes to quality, excellence and output.
Native Spanish with extensive business background. https://spanishlessonsag.wordpress.com/ www.facebook.com/profesoresdeespanolenholanda. nl.linkedin.com/in/anagfdt Ten years of experience as a professional translator/proofreader English-Spanish. My work is based on the belief that products and services are only as strong as the customer that stands behind them As an individual, I value integrity, honesty, openness and personal excellence, .
* Years of supervisory experience acquired through mentoring and coaching customer service associates. * Excellent communication skills. Proficient in the use of the English language both verbally and in writing. Had undergone communication skills training and American accent/accent neutralization training and topped the Business Processing Language Assessment Scale (BUPLAS) during training with Hawaiian Airlines in 2007. Garnered a score of near native speaker. * Can work with minimal supervision. * Exposed to handling multiple lines of business in the BPO industry including training/nesting, contractual agents, customer support and email support/non-voice support. * Strong interpersonal skills. Amiable and adept in collaborating with others to achieve goals. * Strong client-relations skills.