It is great to know we have resources available online, like oDesk, to aid entrepreneurs and job-seekers alike in obtaining professional assistance from reliable and valid contractors. In saying this, I am very much interested in being part of this
It is great to know we have resources available online, like oDesk, to aid entrepreneurs and job-seekers alike in obtaining professional assistance from reliable and valid contractors. In saying this, I am very much interested in being part of this great venture. I am positive that my skills perfectly fit several of the many available opportunities posted.
I am currently employed in a BPO company, Convergys, as a Supervisor. With my current position, I am built with a strong foundation on essential leadership competencies.
I am able to utilize industry accepted structured framework for root cause analysis and action planning to address challenges and effectively carry them out. Exceeding timeline expectation for deliverables and being able to recognize and perform other more complex tasks without being asked are one of the things that I am commended of. I am able to adapt my communication style to fit the audience's profile and can come up with a communication plan to effectively cascade information, easily getting the buy-in/approval of my audience by effectively presenting facts and ideas. By leveraging on established trends and identifying and preventing potential client escalations, I am giving value to customer and client relationship.
My previous job experiences prior to becoming a supervisor are the following:
Subject matter Expert for an Online Retail Store – I handled escalations and staff support for product knowledge expertise and email construction.
Pharmacy Help Desk Associate for a Medical vertical – I assisted physicians, pharmacists, and patients with drug replacement/ overrides and plan coverage inquiries.
Customer Service Associate for an Online Airline, Hotel and Rental Car reservation company – I worked with airlines, hotels and rental car companies to assist our customers with ongoing issues.
Online English Tutor – Taught English to Korean students with an age range of 7 – 50 years old.
With this said, my experiences all together helped me in exceeding performance expectations while assisting peers in performance management as well.
- $3.33 HOURLY RATE
- 312 HOURS
- LAST ACTIVE
4 PORTFOLIO ITEMS