Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.
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Business Continuity Planning oDesk freelancers typically receive a client rating of 4.71.
To help business owners experience more success through better communications including writing business plans, marketing plans, sales tracts, grant proposals, blog, article and web post editing. I have many years of experience in writing and selling comprehensive financial plans, making the technical and mundane easily understandable to enhance sales. More recently I have served successfully as a business consultant in all of the above listed areas. I can help your ideas be communicated clearly in an inspirational manner!
Offering an impressive 12-year leadership background in local and international leadership markets, and looking forward for bigger scopes of responsibilities in Operations Management, Marketing Analysis, Productivity Strategies and Team Leadership. Exceptional understanding of operations and team management in Administration. Provide comprehensive case studies and analysis in cross-cultural environments. Fluent in English, and Japanese. Senior Supervisor - Administration Operations Team Management Studies Japanese Support Team Leader Leadership & Team Development Market Research & Case Studies Ryder Research Team Leader Linksys Team Leader
I am also a Certified Lead Auditor for ISO 9001:2008 (QMS) and ISO 27001:2005 (ISMS). Have experience in implementation and certification of QMS and ISMS practices. I also have experience in CMMI SVC implementation. Apart from that I have 10 years of experience in IT and ITES domain in Project Management, Team Management of software testing, customer service and technical support projects. Excellent verbal and written communications skills. Able to handle complex assignments with efficiency.
I've lead teams and oversaw large IT projects and logistics/supply chain implementations for customers such as GE, Lockheed Martin, Tyco International and Motorola. I've presented to groups as small as 2-3 people and as large as 300 hundred. I've trained people on the use of software in groups as small as 5 and as large as 50. I thrive working in a client facing environment. On the technology front, I appreciate aspects such as project management, systems integration and training. I enjoy optimizing websites and blogs for search engine optimization and integrating the same with various social media tools. I can also write website copy. I also love photography. There is nothing like a photograph that captures a specific moment in time. Nothing else comes close to replicating it. I use a camera to tell stories. Specialities Creative: Project management, content editing, software training, conference photography, headshot photography, portrait photography, SEO, web copy Technical: Lotus Domino, Lotus Notes, Wordpress, Basecamp, MS Office, Microsoft Project, Microsoft SQL Server, Cognos, SQL, iSeries-AS/400 operations, Adobe Photoshop, Adobe Lightroom, AS400, AS2, EDI, XML
I worked as a managing director for 5 years at on-line web-store. Also I have experience as system administrator and content-manager of a Joomla based web site (www.polygroup.com.ua) For the last 13 month I am working at software development company as a GRC Analyst in Information Security Department. I have experience in: Supporting system security planning Developing and implementing security policies across multiple platforms Ensure successful implementation and maintenance of the defined standards Ensure compliance of IT security policies Work with the Information Security Manager to review and refine the information security policy, standards and procedures. Analysis of client's information security requirements Conducting HIPAA trainings for employees Analysis of compliance to HIPAA Developing of Information Security Training and Awareness Program Implementing of Information Security Training and Awareness Program Analysis and research of different data
I'm a seasoned customer service professional and data entry specialist. I have extensive experience in banking and financial services operations (deposit accounts, loans, credit card payments and account servicing, insurance, financial planning, underwriting), phone, email & chat customer service, business consulting, mortgage/real estate services (documentation, account servicing, account set-up, payment reconciliation, payment processing), retail lending, project management, call center operations (team management, email support, quality monitoring, quality assurance, workforce support, process improvement projects), and account management. I work with my client's interest in mind, helping to build and grow successful businesses.
To take on roles in Business - Technology Analysis/Consulting: Business Process, Technology, Strategy, Products & Projects Management; Enterprise Architecture/Engineering, Business Liaison, Service Delivery Management, Operations etc. with the ability to proactively translate customers, users or business requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.
Richelle M. Agency Contractor
4 years, provided excellent customer service in outbound, inbound calls, email and chat support. I am well trained to handle and control the call effectively and efficiency. I handle calls from general to most rare account issues. My target is to provide these skills and knowledge that suits your business. I have expertise in the following line of business: -loss management -special services -support Tier 1 (agent) -support Tier 2 (supervisor) -email support -chat support -activation team -lost and stolen department -team leader -medical transcription -freelance writer -Personal Assistant
Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.