Complaint Management Freelancers

Showing 95 freelancers

Complaint Management Freelancers

Showing 95 freelancers

  • English Customer Support Associate

    I have been into phone, chat and email support for 8 years under different industries and international accounts. I was into sales as my first job and shifted to BPO companies. I've worked for Barclay's bank as a … more

    I have been into phone, chat and email support for 8 years under different industries and international accounts. I was into sales as my first job and shifted to BPO companies. I've worked for Barclay's bank as a collection officer. I've been a customer support and technical support for Xbox, Microsoft Zune and Verizon. Lastly, i have been an English Customer Support Associate and promoted as an officer in charge in an online gaming casino, poker and sportsbook. I ’m very much experienced when it comes to communicating with different clients may it be phone, email or chat. I am flexible, dependable, organized and i can also do multitasking.  less

    complaint-management 00 more less
    • $5.56 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Ashley Sue Tudor

    I have spent my entire working career in sales and factory environments. I am currently a full-time student at American Public University. There are a million things that I want to do, and that I can do. I have limitless … more

    I have spent my entire working career in sales and factory environments. I am currently a full-time student at American Public University. There are a million things that I want to do, and that I can do. I have limitless potential and strive to be great at everything I do. I am great with people, numbers, computers, typing (60+ WPM), and things that require analytical thought.  less

    complaint-management 00 more less
    • $13.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
  • Psychology Grad, Life Coach, HR Professional

    I am a graduate student in clinical and counseling psychology nearing the end of my course work. I am interested in a position that is challenging and rewarding related to the field of psychology, behavior, human resources, positive life coaching … more

    I am a graduate student in clinical and counseling psychology nearing the end of my course work. I am interested in a position that is challenging and rewarding related to the field of psychology, behavior, human resources, positive life coaching, academic writing, research, analysis, management, quality assurance, conflict resolution, mediation, administrative assistant, business planning, sales and marketing, etc. I am detail orientated, have a strong writing ability, and am a self-started, organized, and efficient.  less

    counseling-psychology human-resource-management sales project-management customer-support proofreading internet-research complaint-management quantitative-analysis microsoft-project 00 more less
    • $16.11 HOURLY RATE
    • 4.8
    • 475 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Customer Services Specialist

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications … more

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms Excel Excellent business analysis skills including but not limited to: 1.Business intelligence studies 2.SWOT analysis 3.high-level feasibility studies 4.gathering of the requirements 5.tracing the requirements during implementation 6.manage project scope 7.acceptance, installation, and deployment 8.A team player and leader with good interpersonal and negotiation skills. Proven excellent analytical ability, acumen of identifying problems effectively and innovation to suggest alternate solutions Ability to think, think wise and think out of the box Excellent with People Management, Stress Management, Time Management, Workforce Management, Leadership and Operations Financial Reporting and Analysis Ability to take wise decision decisions under extreme pressure Leadership & Management • Managing and leading the operations team. • Ensure operational team has all required mediums to carry out daily activities for Front Office. • Ensure all procedures are documented and made available to all Staff. • Ensure reports are produced and circulated to relevant recipients • Co-ordinate with relevant departments to ensure operational support is available and provided in a timely manner. • Highlight and manage training needs. • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. Client Management • Ensure monthly targets communicated and agreed with client are met. • Ensure that Client AR is maintained within specified threshold • Ensure that team is updated with all instructions received from client on daily basis with the help of support departments People Management • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. • Planning, Forecasting and Managing resources for current and upcoming projects. • Conducting performance related sessions with team on weekly and then monthly review of performance. • Achievement of sales targets by ensuring quality services are being provided at the same time • Responsible for the achievement of Sales targets of the unit • I have initiated different projects, motivational exercises, Campaigns and trainings to increase the numbers in Sales (Up selling). • I have ensured that Sales target of the unit are being met on daily, weekly, monthly and yearly basis Roles & Responsibilities • Handling queries of Telenor customers via inbound calls. • Providing help with FCR (First call resolution) and going with extra mile philosophy. • Providing product/service information, resolving network related issues and forwarding complaints to the concerned units with follow up till the resolution. • Always used Customer Centric Approach and went extra mile for timely resolution of customer’s issues. • Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for hiring Customer Relation Officers. • Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software. • Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or specialized agents. • Ensuring all the calls are answered within the set SLO (Service level objective) so as to avoid over serving or under serving. • Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate tasks to agents, maintaining STR (Shift Traffic Report) etc. • As a Traffic controller I met the best service levels by optimum allocation of resources and effective queue management.  less

    complaint-management data-entry customer-support phone-support customer-service sales data-sheet-writing project-management 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 88 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Experienced Collections Operations Manager for More Than Five Years

    I have more than 9 years experience in the call center industry and about 5-6 years experience as an operations manager for sales, customer service and collection accounts. Throughout my managerial career, I achieved significant accomplishments and also trained colleagues … more

    I have more than 9 years experience in the call center industry and about 5-6 years experience as an operations manager for sales, customer service and collection accounts. Throughout my managerial career, I achieved significant accomplishments and also trained colleagues specific operational techniques to increase their productivity and performance. I am at ease in a position of responsibility and was molded to face challenges.  less

    call-center-management call-handling email-handling management-development portfolio-performance-modeling collection-agencies automated-call-distribution project-management change-management complaint-management federal-acquisition-regulations fraud-mitigation appointment-setting customer-service 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 905 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Experienced teacher, administrator and organiser

    I am a native English speaker and fully trained science teacher, with the necessary qualifications and classroom experience. I also have two years ICT teaching experience so have a solid grasp of the MS-office suite. I have a strong background … more

    I am a native English speaker and fully trained science teacher, with the necessary qualifications and classroom experience. I also have two years ICT teaching experience so have a solid grasp of the MS-office suite. I have a strong background in academic, technical and content writing. Obviously my preferred area is science taken as a whole, (in particular Earth, Space and applied science), however my postgraduate qualifications focused on the place of science in society and how to communicate the subject to a variety of audiences, so a strong emphasis on social science and the structural aspects of science communication. In addition I can write and research a whole host of subjects ranging from history, politics and international relations to music, food and literature. I am able to research, assimilate and communicate primary research papers and demonstrate commitment, diligence and attention to detail whatever the task may be. Most importantly, I don’t apply if I don’t think I can do the job. I have 10 years fundraising, administration and communications experience in the charity, not for profit sector have worked on behalf of just about every UK/NGO or campaigning organisation you can think of. Finally I have approximately 5-10 years office, administration and telephony experience in the corporate sector.  less

    telephone-skills administrative-support article-writing technical-writing research-papers data-analysis bookkeeping translation database-administration active-listening translation-english-spanish data-science chemistry clerical-skills order-entry education-technology complaint-management 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 357 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
  • Legal and Business Servces; Customer and Administrative Services!

    I am looking for opportunities to use my experience, education and skills to enhance a company by offering administrative services, which includes: Typing, Word Processing, Transcription, Desktop Publishing and Document Preparation (Legal included), etc. I have owned and operated a … more

    I am looking for opportunities to use my experience, education and skills to enhance a company by offering administrative services, which includes: Typing, Word Processing, Transcription, Desktop Publishing and Document Preparation (Legal included), etc. I have owned and operated a small business offering administrative service i.e. Tax & Document Preparation, Desktop Publishing, Business Plan Development, Resume Writing, and Business Consulting services from 1997-2008. I hold a MBA in Business Administration.  less

    data-entry customer-service business-development paralegal transcription presentations creative-writing complaint-management content-writing network-security tax-preparation email-handling clerical-skills 00 more less
    • $25.00 HOURLY RATE
    • 4.4
    • 10 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
  • Customer Service Professional

    I have been in the Customer Service Industry for almost three years now. I work as an Assistant Restaurant Manager and is confident to render Quality Customer Service.

    customer-service complaint-management 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 4 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Experienced Bookkeeper | Accounting | Email and Chat Support | VA

    To be able to put value on the client's business needs through my professional competencies and dedicated service. Experienced working as an accounting staff and as a Health Insurance Claims Processor from Financial and BPO industries, respectively. These experiences … more

    To be able to put value on the client's business needs through my professional competencies and dedicated service. Experienced working as an accounting staff and as a Health Insurance Claims Processor from Financial and BPO industries, respectively. These experiences equipped me with polished skillset and new learnings that will always make me ready to render higher degree of service in a demanding and competitive real-world business arena. I am a passionate and driven individual who is keen to details, a fast learner, with good work ethics and can work beating deadlines without compromising quality service.  less

    bookkeeping accounting data-analysis microsoft-powerpoint data-entry pdf-conversion email-handling email-technical-support helpdesk-support bank-reconciliation report-writing internal-auditing internet-research virtual-assistant processing fact-checking calendar-management inventory-management language-filipino-visayan-dialect cost-accounting teamviewer complaint-management customer-service microsoft-onenote adobe-acrobat chat-support zoho-crm buildium google-docs active-listening translation zendesk xero 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 4174 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 21 TESTS
  • Office and Company Support Management

    Aptitudes: High ability to adapt to new rules and a new team, willingness to learn and teach, talent for organizing, project oriented personality, versatility in sales pitches depending on product to be sold and client interests. Trustworthy and punctual, organized … more

    Aptitudes: High ability to adapt to new rules and a new team, willingness to learn and teach, talent for organizing, project oriented personality, versatility in sales pitches depending on product to be sold and client interests. Trustworthy and punctual, organized and task oriented person, problem solving capabilities. Languages: Romanian, mother tongue. Fluent in English written and spoken. Satisfactorily proficient in French, written and spoken. Learning Norwegian. Computer: High ability to learn new programs. Proficient in Word, Excel, PowerPoint, Outlook. Corel, Photoshop – beginner level. Internet navigation and research, various software programs, data bases implementation.  less

    customer-service customer-support complaint-management administrative-support data-entry clerical-skills call-center-management 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 332 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
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