I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.
Computer Repair Job Cost Overview
Typical total cost of oDesk Computer Repair projects based on completed and fixed-price jobs.
oDesk Computer Repair Jobs Completed Quarterly
On average, 12 Computer Repair projects are completed every quarter on oDesk.
Time to Complete oDesk Computer Repair Jobs
Time needed to complete a Computer Repair project on oDesk.
Average Computer Repair Freelancer Feedback Score
Computer Repair oDesk freelancers typically receive a client rating of 4.92.
I have gained experience in a wide range of industries and positions over the past 18 years. My core skills are focused around training and document writing but I also have experience of customer service, hardware and software support, database and network administration, web design, programming and finance. I have worked for large multinationals, government agencies, small and medium sized businesses as well as the family business. Over the past seven years I have worked for the Environment Agency which is a government agency responsible for the protection of land, sea and air in the United Kingdom. Here I have worked in the Finance Department to design and deliver staff training courses along with procedures for new initiatives. My main objective is to use my technical skills to write instruction manuals, knowledge documents and training guides but am able to provide full administrative support, general office skills and an excellent telephone manner.
For the past 9 years, I have developed my skills both in customer service and technical field. For the first 5 years, I have been into technical support and my job is to help customers with their computer and networking (LAN or Local Area Network) related issues. And for the last 4 years, I have been into customer service, data entry, web research, processing orders and photo/video editing. My area of expertise are on technical support and customer service and I'm seeking opportunities to help companies or businesses that are in need in this field.
For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices. Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1 Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Netbackup, Symantec Enterprise vault Network Administration, ERP system administration, MAC OS X Mac OS X Server Desktop and Technical support. I also have great experience with installation, configuration and administration of different kind of device like network printers, routers. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.
With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.
I graduated from Broome Community College in Binghamton NY. In Quality Assurance, but my passion to help people motivated me to become involved in the call center industry since 2004, where I have also developed many new skills, such as customer service, technical support, Quality coaching among many others skills. Now I am seeking to apply my technical skills and abilities in quality to achieve an extensive experience during my involvement with an admired company at the position of technical support specialist or quality assurance representative.
As a Project manager, I have a broad base of technical experience in hardware and software systems development, wired and wireless systems deployment, engineering, vendor relations, sales support and project management. I designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance. I use exceptional verbal and written communications skills in fast-paced, highly visible environments to achieve success. I maintain strict attention to detail, while understanding and responding to the big picture. As a leader, I quickly see what will work and form an optimal strategy and execution plan. My strong technical knowledge has always been a tremendous asset as it increases my communication and organizational skills. I have used these skills to foster strong relationships with my customers allowing them to feel confident in my recommendations of new products and services driving additional revenue to my organization. Those who have supported my projects know that I work tirelessly to resolve hurdles and ensure success. Need help with important recorded information? I will transcribe anything you can throw my way as long as the audio is of good quality. Usually 1 hour of recording could take 2-4 hours for transcription. If you set a deadline I will meet it with time to spare. Job Experience: College Lectures Medical Sessions Group Meetings Interviews
Graduated from Drake University, Iowa in December 2009, majoring in Actuarial Science. Currently in Malaysia for the time being. Bi-and-a-half-lingual: Fluent in English and Chinese, with some revision I can be fluent in Malay as well Experience: Worked with Excel mainly to generate report and to create and maintain online advertisement feeds on major online shopping search engine. Monitored and analyzed online sales & traffic, helped to price products based on competition and supply-demand curve. Customer Service: Have served in customer service department, dealing with phone calls and emails
Alexis Leodan Bonilla Agency Contractor
In my current position, I supervise a team that reviews contractors’ work diaries since they work from home. We focus on enforcing company policies and procedures for over 600 employees all over the world. My tasks include hiring, training, creating training material, setting goals, quality control, generating reports and presenting metrics to upper-management. I also provide the company with Salesforce Management and Automation creation services. I have been working with Salesforce for 3 years, so I have gained a lot of experience in creating objects, workflows, automated emails, formulas, Visualforce, Conga Composer, Echosign and Apex basics. My schedule is flexible, so I have time to help in Salesforce related tasks. From 2004 until 2010, I worked in the Call Center industry and I learned many different things. I worked in Customer Service for over 5 years and Sales for about 1 year. I worked myself up to becoming a Team Manager and Back-up Supervisor. During this time, I learned how to become a team player, and how to manage people in order to reach goals and company targets. It is very gratifying to help people grow and develop their skills in order for them to become more efficient and effective professionals. All this experience has taught me the essentials of being an effective leader, which in turn is paramount to running a successful business. I also have a lot of computer knowledge since I repair and build computers as a hobby. I worked for Expedia.com during these years and I learned a great deal about travel and I became proficient in the Sabre GDS.
Peter O. Agency Contractor
To work within the Global Business Community, and make a significant contribution towards the goals of my employer and myself, through my hard work and over 6 years of professional experience, in the field of virtual assistant and use of various computer applications raging from; - Data Entry - HTML - WordPress Installation & Basic Configuration - Customer Service/ Internet Research - Website Product Uploads in WordPress, Magento, Big Commerce, Joomla - Salesforce, Highrise and infusionsoft CRMs (Data Input) - Computer repair & Maintenance - Computer Networks Being a full time freelancer I am always available for you.