Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.
database management Job Cost Overview
Typical total cost of oDesk database management projects based on completed and fixed-price jobs.
oDesk database management Jobs Completed Quarterly
On average, 60 database management projects are completed every quarter on oDesk.
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Time needed to complete a database management project on oDesk.
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database management oDesk freelancers typically receive a client rating of 4.73.
Hello dear customer, Yes, I'm not wrong, cause after read that you will wanna to hire me ;) Well, now seriously ... I am a highly experienced verified by oDesk web developer who has primary direction of activities in e-Commerce web-developing, in that case it's a Magento area. I'am an adept of Magento and if you don't know what is it and you wanna e-commerce site you have to contact with and I will explain how is Magento awesome. I have 3 years experience in Magento and 9 years total in PHP developing with an MVC, different CMS (Wordpress), frameworks (Yii, Zend) and other. I always stick to the coding standards and follow the best practices to provide seamless, readable and reliable code. Besides developing I have some administration skills to manage servers, automate routines and can improve performance of Magento backend and frontend as well. Also I can setup the server from a scratch. I prefer a stack for Magento consists of: Nginx, Php-Fpm, Redis, Apc, Mysql 5.5 (5.6) (Percona better), SOLR/Lucene/Sphinx. I prefer do not install any control panels but if required I would prefer ISP Manager 5 Lite. Magento related Experience and Services - Optimization, load improvements, speed up - Extension development and customization - Troubleshooting - Tweaks & tricks - Bulk importing. Do you have 100k products? It's not a problem - Store migration - AWS, Rackspace building an architecture of you infrastructure - Core upgrade - Magento recurring support - Bug/error fixing - Theme design and customization - Consultation - Code review I also have some basic skills in the desktop programming (C#) and some Photoshop skills. I'll be glad to new acquaintances and long-term cooperation. I have a team of developers and every day we are expanding. Just hard to write all things what I can do. I am easy learnable for new stuff (frameworks, custom systems, foreign code). My strong side is a backend developing and have a good knowledge of a frontend side: - HTML5/CSS3 - Bootstrap - jQuery - Ajax - WebSockets, Long polling - Prototype - ExtJS - Google API, Yandex API - many other things that I can't remember at this moment. Also in a less degree Angular, Backbone and other frameworks/libs. Communication Channel : Skype/Whatsapp/Email/Phone I have listed only a little part of my portfolio cause I have many jobs completed and I can't add every job to profile.
Danette Sheppard-Vaughn Agency Contractor
My objective is to secure home-based and/or virtual employment in order to generate additional income, as well as continue to build a client base of extremely satisfied individuals who are delighted with my abilities and talents. The following qualities enable me in this endeavor: • Extremely efficient, organized and detail-oriented in all aspects of business and management. • Superior interaction skills with both laymen and professionals and customer service advocate. Effective in working with individuals and groups. • Creative and insightful critical-thinker with excellent problem- solving ability and communication skills (written & verbal).
Technology Pre-Sales Consultant/International Business Developer/Japanese Translator - Have 4+ years’ B2B pre-sales experience in the IT industry - Typically involved in supporting deals up to $120k, from researching market trends and opportunities to generating leads and managing orders - Gather/analyze client needs and perform high-level systems analysis, design, configuration and testing - Drive optimal business operations/flows and practical solutions which have business impact - Deliver presentations to management and end-users and translate marketing collateral/technical documents into Japanese as required - Hold a B. Sc. in Information Science (2008) and am motivated to stay up-to-date on product/technology/industry trends - Bilingual English-Japanese
Summary - Customer Service Manager - Data Base maintenance - Process and procedure creation - Analysis and reports - Marketing activities - Helped in the overview of our company website - Created the on-line and email service process, procedure and customer interaction Skills: - Advanced skills in the following : Visio / Power Point / word / excel - Customer communication Significant Accomplishments: -Project Manager: Successfully implementing a new Call Center & IVR system project (managed all phases) -Project Manager: Database clean-up project covering 200,000 customers for all Emirates -Increase in Customer Satisfaction index as per Nielsen findings -Recruitment and training of new coming Customer Service Agents -Completely restructured KPIs in accordance with the business needs -Restructured and implemented all the Call Center processes and procedures to ensure efficiency Details: Call Center Operations: - Assess, monitor and improve Customer Satisfaction by providing problem-solving resources - Report generation and trend analysis for planning and forecasting - Best Practice -Team Leadership and motivation -Re-engineer processes, policies and guidelines -Track, monitor and evaluate KPIs -Set action plans for immediate development Customer Database: -Coordinate with the IT on ongoing development -Continuously improve the reporting tools -Train/liaise with all system users to ensure proper understanding of requirements Manpower: -Submit Annual Manpower Plan -Constant assessment of manpower requirements -Prepare monthly roster schedule and annual leave - Develop and train Customer Service Agents on basic selling skills Customer Service: -Regularly review Customer Procedures -Ensure work flow/activation process is followed -Effectively handle all Customer complaints Communication: -Handle all external customer communication -Guidelines and regular training to staff -Communicate clear instructions to the Customer Service staff in courtesy, etiquette and professionalism -Ensure that IVR is user friendly and up to date -Ensure that customer internet site and mobile app requests/queries/complaints are attended Product Quality Complaints: -Fully documenting and processing product quality complaints - Revamped the whole complaint process Customer surveys: -Conduct Customer Satisfaction Surveys, analyze feedback and set action plans Sales & Distribution Support: -Generating queries and reports from customer interaction and identifying key improvement opportunities for the distribution team -Scrutinize data for better capturing of sales opportunities and highlighting areas of potential revenue loss -Ensure constant exchange of all Customer related information -Provide support to Sales staff in Customer relations -Mediate in customer issues to find best possible win/win solutions Budgeting: -Preparing annual budget and Opex -Analyzing Profit and loss reports on monthly basis to keep expenses on track
Over the years, I have been inclined to works like email management, online research, social media management, coordination with other contractors, listing posting & management and etc. I have been using my expertise in; detail oriented, oral and written communication skills, customer service and internet research. My core competency is in my customer service skills, the way I treat people with great respect. I am seeking opportunities to satisfy clients with great results on my work responsibilities. I am accustomed using Google Spreadsheet, Mailchimp, Hootsuite and other online applications. I'm always willing to learn new applications when required by work.
Hello I have experience in the development of wide range server systems and web applications. I work in the largest IT company in my country for about 7 years as a network engineer and web architect. I have advanced knowledge of construction and administration of server systems, networks, databases, web architecture and service monitoring and support.
I have experience as an administrative specialist, personal assistant, office-manager, translator/interpreter, teacher of English in preparing documents for different departments of the company, in HR sphere, in organization of business travels, in assisting of all departments of a company. I’m eager to help a company with everything I can manage and to build my career. Also I had experience in MS office programs (Word, Excel, PowerPoint, Outlook), Dropbox and have basic understanding of data entry in Excel/Google docs and I am an advanced computer user. I have good analytic skills, can work independently.I am a quick learner and multitask. I have background in tourism and know nowadays figures in this sphere. I worked as a translator (English/German) and interpreter and did different kinds of translations including business meetings, IT – texts, economic texts and others.