Over the last 9 years I have successfully updated older databases and designed and implemented custom Access databases for large Fortune 500 companies and also small businesses. I utilize MS Access 2007 to design my projects. My core competencies are in understanding first the clients needs prior to development. In addition to design, build and implementation, I provide custom training and quick sheets for end users. I am looking for more opportunities to exercise my skills, whether small or large projects.
database management Job Cost Overview
Typical total cost of oDesk database management projects based on completed and fixed-price jobs.
oDesk database management Jobs Completed Quarterly
On average, 60 database management projects are completed every quarter on oDesk.
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database management oDesk freelancers typically receive a client rating of 4.73.
Currently working from home within Health and Wellbeing sector promoting a healthy lifestyle via all forms of social media. Past employment history has been Data entry clerk, Data Analysis Support, Assistant Buyer for a large Agricultural Company, PA, Placement Technician, Child minder, Shop worker, Home party host so you can see my skills are varied. Have good communication skills and am able to work on own or within a team. Work is to the highest standard and literate in computer skills and social media advertising.
Possess strong Teradata knowledge which includes: solution design, tutoring, consulting, troubleshooting, ETL optimization, setting up new Teradata machines, environments, security, workload management, performance tuning, problems identification/solution, monitoring, backup policy, development tasks...
I am a hard worker that is trying to maximize my career and experience. My undergrad is in organizational behavior from Northwestern University. My experience is getting call centers set up and successful, especially those that are overseas. Hiring, terminating, creating metrics, creating teams, and setting up a call center department are some of the ways I can help your company get its call center successful.
Summary - Customer Service Manager - Data Base maintenance - Process and procedure creation - Analysis and reports - Marketing activities - Helped in the overview of our company website - Created the on-line and email service process, procedure and customer interaction Skills: - Advanced skills in the following : Visio / Power Point / word / excel - Customer communication Significant Accomplishments: -Project Manager: Successfully implementing a new Call Center & IVR system project (managed all phases) -Project Manager: Database clean-up project covering 200,000 customers for all Emirates -Increase in Customer Satisfaction index as per Nielsen findings -Recruitment and training of new coming Customer Service Agents -Completely restructured KPIs in accordance with the business needs -Restructured and implemented all the Call Center processes and procedures to ensure efficiency Details: Call Center Operations: - Assess, monitor and improve Customer Satisfaction by providing problem-solving resources - Report generation and trend analysis for planning and forecasting - Best Practice -Team Leadership and motivation -Re-engineer processes, policies and guidelines -Track, monitor and evaluate KPIs -Set action plans for immediate development Customer Database: -Coordinate with the IT on ongoing development -Continuously improve the reporting tools -Train/liaise with all system users to ensure proper understanding of requirements Manpower: -Submit Annual Manpower Plan -Constant assessment of manpower requirements -Prepare monthly roster schedule and annual leave - Develop and train Customer Service Agents on basic selling skills Customer Service: -Regularly review Customer Procedures -Ensure work flow/activation process is followed -Effectively handle all Customer complaints Communication: -Handle all external customer communication -Guidelines and regular training to staff -Communicate clear instructions to the Customer Service staff in courtesy, etiquette and professionalism -Ensure that IVR is user friendly and up to date -Ensure that customer internet site and mobile app requests/queries/complaints are attended Product Quality Complaints: -Fully documenting and processing product quality complaints - Revamped the whole complaint process Customer surveys: -Conduct Customer Satisfaction Surveys, analyze feedback and set action plans Sales & Distribution Support: -Generating queries and reports from customer interaction and identifying key improvement opportunities for the distribution team -Scrutinize data for better capturing of sales opportunities and highlighting areas of potential revenue loss -Ensure constant exchange of all Customer related information -Provide support to Sales staff in Customer relations -Mediate in customer issues to find best possible win/win solutions Budgeting: -Preparing annual budget and Opex -Analyzing Profit and loss reports on monthly basis to keep expenses on track
Systems and Services Engineer, with 12+ years of working experience. Interested in researching, administrating, debugging, tuning and developing platforms running on UNIX like Operating Systems. Able to troubleshoot, identify and solve problems in software, network or kernel layer. Always willing to learn and experiment new technologies for creating high availliability platforms, that could described as "state of the art" or "cutting edge" technology. Specialties: • Unix Like Operating Systems Specialist (Solaris / Linux ). • TCP/IP Network technology • Very deep level of knowledge on Machines hardware and OS Kernels internals. • Troubleshoot/Tune/Debug; System Services, Operating Systems • Mail Services Expert, Qmail-Ldap Specialist. • Network: Cacti/MRTG, Nagios, Cisco Netflow • Databases: PostgreSQL / MySQL / Oracle / LDAP. • Programming: Perl, Ansi C, bash, awk, sed, php etc • Internet Services: mail, http, radius, ftp, ssh, irc etc.
• About 13 years of Information Technology experience in development, testing, documentation, and maintenance of applications. • Over 10 years of experience in developing Cognos Applications including Relational and Dimensional modeling, that includes over 4 yrs of experience with Cognos 8.x • Migrated to Cognos 10.2 from Cognos 8.4. • Identified determinants, relational dimensions, and measure dimensions. Identified hierarchies and scope relationships to create Dimensionally Modeled Relational (DMR) packages • Expertise in different aspects of Information Technology including System/Software Development Life Cycle (SDLC), Project Management, Change and Business Process Management etc. • Excellent team player be it cross-functional team or functional team. • Expertise with Cognos tools such as Cognos8.x, ReportNet, Impromptu, PowerPlay; Impromptu Web Reports (IWR), PowerPlay Enterprise Server (PPES), Upfront, Transformer, Access Manager, Architect, and Scheduler, Framework Manager. • Involved in the process analysis, catalog design, Package design and performance optimization of Business Intelligence Reports • Created Business Intelligence Reports using Cognos Impromptu and Cognos PowerPlay. • Developed OLAP solutions using Transformer and Framework Manager. • Administered Access Manager to implement Security among Cognos applications. • Installed and Configured PowerPlay Transformer and/or Cognos8.x Framework Manager for building multidimensional Cubes. • Automated Reports and generated documents using Scheduler. • Created and managed reports in Zero-footprint environment using ReportNet, Cognos8 (Report Studio, Query Studio, and Analysis Studio). • Created Packages (Multiple data sources including PowerPlay cubes) using Framework Manager and published to ReportNet, Cognos8.x. • Used Drill through, prompts, filters, and complex calculations in Cognos8, ReportNet, Impromptu and PowerPlay. • Created report and reports with sub reports using Crystal Reports, converted reports in Crystal reports to Cognos8 reports. • Did statistical Analysis using SAS Enterprise Guide. • Macros for automation of MS Excel reports, Showcase 7.1 Queries. • Created Dashboards using Tableau 8.0 • Created Dashboards using PowerPivot for Excel 2010
I did my Master's in Computer Science in US and have been working on Oracle (certified Programmer in Oracle) , SQL Server, MYSQL databases for the past 10+ year as Developer & Administrator. I do have experience in oracle Forms, Crystal reports, Jasper reports. Currently working for an International Company and been freelancing for 3+ year now. I have experience in complete SDLC including architecture, analysis, design, development, testing, implementation & maintenance of application software in the Client/Server and Internet/Intranet environments. Expert into Database Designing, Modeling, Installation, setup, Configuration and Troubleshooting. I also have a great deal of experience in writing and editing, both technical and non-technical materials. I am very good at communicating both with technicians/engineers and non-technical clients to translate needs and desires into workable engineering and web-based solutions. I will handle your projects professionally and make sure you are completely satisfied. Thanks for your opportunity, looks forward to work with you.
I am a PACS Administrator and Imagining Consultant having more than 9 years of experience in PACS Administration, Web Development and Project Management.Providing Best Services with-in time-frame and budget is my Quality. Software/ Web Development and Testing and Project Management is my specialty With expertise in Manual testing, Web Applications Testing, Client Server, Stand Alone Applications and many websites for usability testing. I have testing experience in all levels of Software Development Life Cycle. In Depth knowledge of Testing Software/ Web Applications in following Domains 1) Diagnostics (Clinical/ Non Clinical) 2) Inventory Management (Procurement - Stock Management) 3) Financial and Payroll 4) Travel Agents Products 5) School Management System 6) PACS Administration & Management Hands on experience in: ----------------------------- 1) Understanding Customer Functional Requirements 2) Followup of logged Bugs with Developers 3) Suggest Improvements for Software Performance, GUI, Functionality 4) Design Work Flows 5) Worked as Liaison between Customer and Development Team 6) Software Technical Documentation (User Guides, Creating Help Files .CHM)10) Updating WIKI Sites as per requirement 7) Server Management & Administration 8) PACS Administration & Management 9) Website Designing & Development
I am dynamic, I have a capacity to anticipate on the challenges of futur, good strategycally thinking skill, opportunist, acustomed to work in a multicultural environnment. I am also characterise by my passion that bring me put all my strengh to overcome challenges. I behave as a Global business manager and I am optimistic about the future. One of my main particularity is that I always behave differently. Behaving differently is the gateway of originality and success. It is why I am always at the right place at the best time. I express fluently in French and English and basicaly in German. Prepare to face challenges on a global environment, I will work professionally to boost your competitiveness and your productivity.