DSL Troubleshooting Freelancers

Showing 345 freelancers

DSL Troubleshooting Freelancers

Showing 345 freelancers

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Dsl Troubleshooting Job Cost Overview

Typical total cost of oDesk Dsl Troubleshooting projects based on completed and fixed-price jobs.

oDesk Dsl Troubleshooting Jobs Completed Quarterly

On average, 1 Dsl Troubleshooting projects are completed every quarter on oDesk.

1

Time to Complete oDesk Dsl Troubleshooting Jobs

Time needed to complete a Dsl Troubleshooting project on oDesk.

Average Dsl Troubleshooting Freelancer Feedback Score

Dsl Troubleshooting oDesk freelancers typically receive a client rating of 4.80.

4.80

Last updated: March 1, 2015

  • customer service, DSL technical support, upselling

    I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that … more

    I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.  less

    internet-research microsoft-word microsoft-excel microsoft-powerpoint chat-support email-technical-support dsl-troubleshooting data-entry zendesk 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 670 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 6 TESTS
  • Technical Support Executive

    Job Description: • Respond to customers' enquiries relating to technical, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel … more

    Job Description: • Respond to customers' enquiries relating to technical, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. • Manage the resolution process for customers relating to technical issues for a particular product/s. • Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.. • Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.  less

    computer-networking computer-maintenance computer-assembly software-testing microsoft-active-directory dsl-troubleshooting hardware-troubleshooting lotus-domino microsoft-excel microsoft-excel-powerpivot 00 more less
    • $7.22 HOURLY RATE
    • 4.1
    • 648 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Project Manager / Business Analyst / Software Maintenance Engineer

    More then 8 years I am working as Project Manager / Business Analyst / Software Maintenance Engineer: find and fix issues, analyze requirements, implement changes, release and deploy updates. List of covered technologies includes: .NET (C# and VB.NET), MS SQL, HTML … more

    More then 8 years I am working as Project Manager / Business Analyst / Software Maintenance Engineer: find and fix issues, analyze requirements, implement changes, release and deploy updates. List of covered technologies includes: .NET (C# and VB.NET), MS SQL, HTML, Java Script, Ajax, WCF, XML/XSLT. In major of my projects I play additional role as project manager / technical consultant / business analyst. So, I can explain difficult technical issues with simple understandable language and write specifications for developers and QA.  less

    business-analysis business-development business-process-modelling business-proposal-writing uml rational-rose microsoft-visio microsoft-project microsoft-excel microsoft-powerpoint atlassian-jira atlassian-confluence trac microsoft-sql-server-administration mysql dsl-troubleshooting apache-solr c# html javascript ajax wcf xml xslt 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 3080 HOURS
    • BELARUS
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Technical Support Representative/SEO/Youtube Game Content Creator SEO

    Over the last 3 years, I have experienced Customer Service and Technical Support for several accounts like US auto parts, Toshiba , and Bigpond. My competency lies in providing excellent customer service to customer or client. and I am seeking opportunities … more

    Over the last 3 years, I have experienced Customer Service and Technical Support for several accounts like US auto parts, Toshiba , and Bigpond. My competency lies in providing excellent customer service to customer or client. and I am seeking opportunities to help clients to provide customer service to their customer and also to venture in different kinds of field like Article writing or SEO. I was able to provide excellent customer service because I have experienced different kinds of training and tools like Telephone skills training, US101, Auto101 , Citrix, RightNow, Siebel, Avaya, Five9, Oracle. Right now, I'm working as a content writer/ forum moderator for gaming forum site providing them SEO. They also allow me to embed my own youtube channels for site content. Another thing about myself was I have my own youtube channels for iOS and Android game walkthrough. If you would like to check it here's the link for both of them https://www.youtube.com/user/Puzzlegamesolver and https://www.youtube.com/user/TheGameAnswers/ You can also check my porfolio for other project that I have completed. I would really appreciate if you will allow me to help you finish those job faster with good result.  less

    hardware-troubleshooting dsl-troubleshooting link-building content-writing internet-research seo wordpress blog-writing youtube-marketing youtube-api 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 3249 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 11 TESTS
  • Certified CISCO, MCP/Network Engineer

    Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing … more

    Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)  less

    customer-support technical-support hardware-troubleshooting call-handling helpdesk-support computer-networking dsl-troubleshooting administrative-support data-encoding microsoft-powerpoint 00 more less
    • $5.56 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 15 HOURS
    • THAILAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
  • Expert Web Developer & Systems Administration

    I have been employed in IT-related roles for the past 20+ years. My passion is web application development with dynamic/database integration. I have extensive training and experience with industrial networks, Windows and VAX servers, and Avaya PBX systems. Most … more

    I have been employed in IT-related roles for the past 20+ years. My passion is web application development with dynamic/database integration. I have extensive training and experience with industrial networks, Windows and VAX servers, and Avaya PBX systems. Most recently, I have added Modicon PLC programming over the past 5 years with minor Allen Bradley support. I have deployed numerous industrial 2.4GHz, 5.8Ghz and 900MHz wireless infrastructures. Daily experience with Cisco switch and router configuration. Have designed and/or hosted numerous web sites over the past several years, ranging from Joomla to Wordpress to CS-Cart to purely original solutions.  less

    html microsoft-sql-server-development microsoft-sql-server-administration cisco-ios wireless-security asp windows-7-administration windows-xp-administration openvms dsl-troubleshooting hardware-troubleshooting website-development iis tcp-ip 00 more less
    • $16.67 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Data Entry Specialist at Your Service

    For the past year, I have been working in a company that provides excellent Customer Service and outstanding Technical Support Assistance. I am able to perform different tasks, providing time and opportunity. This would be a new experience for me … more

    For the past year, I have been working in a company that provides excellent Customer Service and outstanding Technical Support Assistance. I am able to perform different tasks, providing time and opportunity. This would be a new experience for me to work as a freelancer for oDesk. And I believe that this would be a perfect chance for me to be able to enhance my skills and talents.  less

    data-entry data-encoding customer-service telephone-skills chat-support dsl-troubleshooting 00 more less
    • $3.00 HOURLY RATE
    • 5.0
    • 525 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 10 TESTS
  • Sr.Network Engineer (Security/Data)

    4+ years of experience in Networking, Firewalls, VPN & Web Security Network Security and R&S - Installation, administration and Troubleshooting Devices - Cisco Routers, Switches, Firewalls(ASA), Zone Based Firewalls(Router Firewalls) QOS Troubleshooting Dynamic Routing Protocols VPN - Setup and Troubleshooting IPS … more

    4+ years of experience in Networking, Firewalls, VPN & Web Security Network Security and R&S - Installation, administration and Troubleshooting Devices - Cisco Routers, Switches, Firewalls(ASA), Zone Based Firewalls(Router Firewalls) QOS Troubleshooting Dynamic Routing Protocols VPN - Setup and Troubleshooting IPS/IDS Idenitity Management, Radius, Tacacs, Cisco ISE (Identity Services Engine) Virtualization, VMware, Virtualbox Switch Security, Router security - Malware Removal - Restoring hacked websites - Network Maintenance/troubleshooting - Network security hardening - Wordpress Hardening/Migrations/Hosting/Optimizations - Website Monitoring & website security hardening  less

    cisco-routers firewalls network-administration computer-networking network-security network-planning cisco-ios dsl-troubleshooting security ipsec vpn ospf bgp 00 more less
    • $16.67 HOURLY RATE
    • 4.7
    • 61 HOURS
    • INDIA
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 8 TESTS
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