I am an expert writer with a good track record with Google adwords, Google Analytics,data entry, and email handling experience. I work with www.2kfurnituredesigns.com for data entry, email handling, and order processing for those customers who made
I am an expert writer with a good track record with Google adwords, Google Analytics,data entry, and email handling experience. I work with www.2kfurnituredesigns.com for data entry, email handling, and order processing for those customers who made an order in Amazon and Ebay. Given that I have good knowledge with the English language, it is never been hard for me to talk to my clients and provide them with excellent customer service.
There have been occasions where I have to do outbound calls to ensure that customers who purchased online would get some updates for the status of their order. I have to make sure that I follow the call flow and project a good image with the proper use of voice inflection and strategic pause. I strongly believe that my training and seminar with data entry and how email handling should be done, I can be a good asset for my future clients in handling their tasks and be outstanding in every way possible.
When I graduated from college, the main skill I wanted to improve is my communication skills(soft-skills). So, I work in a BPO(Business process outsourcing company) as a trainee and soon became a customer service representative. I made it to the top when I trained for the English language training and also for the product specifics. I become part of the AT&T U-verse account which is a technical account providing offshore support for US clients.
Our main task is to receive inbound calls and make sure that customers' inquiries will be answered accurately following the call flow. This will make the customers feel at ease and continuously patronize AT&T as their Telephone and Internet service provide. Billing and technical support assistance are the main line of businesses for the U-verse account. Seldom do we receive calls to open an account or activate their subscription. We always transfer the calls to our sales department for the implementation of their services.
In a span of 3 months that I got promoted as a Training coordinator handling all accounts for the company. My career with Sutherland Global Services flourished as time goes by. I have learned the management styles and apply those all the time. Faced with challenges, I religiously followed the process and provide solutions to the problems that impacted the smooth flow of the business.
After 2 years, I decided to venture to the field of Email handling and research. I was trained by the Chief operating officer of 2kfurnituredesigns, Jack Harnstein, a popular furniture company based in New York to handle the order processing and email for the business. I use the Amazon seller store and Ebay store for me to respond to emails and ensure that orders are processed on time, refund be provided if necessary, and cancel orders as per customer's request. Thus, this gave me a lot of time to make my writing skills go up to the next level knowing that Email handling should be detailed and accurate.
I am a person with great passion and dedication toward work and in reaching my goals in life. I always make sure that I provide an outstanding result for my work and the tasks assigned to me. I am a good mix in all forms of organization and group so I don't find any problems working with different people. If I will be chosen by a client, I'll make sure that the job you will assign to me would be taken with utmost care and honesty. I am hoping to find a good business partner as soon as possible so I can start immediately.
- $5.56 HOURLY RATE
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