Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.
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I am experienced in resolving: - Email deliverability issues - Setting up Cpanel/DNS - Removing domains/IPs from blacklists - Email handling I'm currently employed at a huge US email company and I have a strong background in managing email deliverability and relationship with ISPs
Key Skills: - Advanced knowledge of MS applications (WORD/POWERPOINT/EXCEL) - Advanced knowledge of Google Applications - Web directory listing and management with basic coding - File conversions, Data form - filling, Data Entry, Encoding and Formatting - Complex online researching - Extensive knowledge in mobile service, internet as well as basic computer hardware and internet connection. - Basic bookkeeping with Xero, MYOB Live and Quickbooks (invoicing and encoding) - Online store (Ebay and Amazon) management using Magento - CRM Management - Email set-up and handling, Diary Management, Live Chat Support - Customer Service Support via Email/Chat
In my past few years I have designed and implemented Government Networks, Broadband ISP locations and numerous data network solutions. I have also worked on Windows, Linux & UNIX boxes with all manner of software and hardware technology, System Administration and networks for private firms and companies. I have 8 years of experience in Installing, Configuring, Implementing Govt. Networks, ISPs, Call Centers, Data Networks, LANs, VPN Tunnels, Supporting, Administering, Troubleshooting, Managing, Consulting, Training Heterogeneous networks and systems. Including 4 years of working experience with ISPs and Corporate Solutions, Routers, Firewalls, Switches, Voice Gateways, Routing Protocols, Remote Access Systems, Bandwidth Managers, Modems etc.
Google Sites: Develop and design more then 100 websites in Google Sites. I am expert in Google Apps deployment and Google Apps core services - Google Sites, Google Docs, Email and more. CNAME, MX records, URL customization for Google Cloud Base services. Google Apps: I have successfully deployed Google Apps (Standard and Business edition) over 50 companies and providing Google Apps support to more then 10 companies - Cloud base solutions - managing Google Apps Cpanel.
Trilingual professional (English/Spanish/Portuguese) with solid experience in International Recruiting and Virtual Assistant services. I am reliable and handle all projects in a timely and professional way. I offer a comprehensive range of services including, but not limited to: » Recruiting » oDesk Hiring Manager » Personal Assistant » Customer Service » Phone Calls ➜ Skype account with credit must be provided by the client » Order Processing » Translations ➜ Email translations for quick communication with your customers and vendors. » Real Estate Assistant » Social Media » Sales Assistant ➜ No cold calling » Electronic Credit Card Processing ➜ I had access to a Merchant account (Ingenicard US Inc) and did this job for a year. » Conference Call / Language Interpretation ➜ English/Spanish/Brazilian Portuguese » Forum Moderator Notes: » I currently only do hourly rate contracts. Fixed contracts only for short trials. » oDesk and Elance ID Verified ♥ Volunteering - Non-profit organization: If it's a good cause, I would love to help. “The sense of fulfillment is often hidden in acts of kindness” Todd Stocker ❀
- Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well with different type of people and has ability to handle multiple tasks in highly pressured situations. I am highly professional, confident, organized, possess an outgoing and pleasing personality and have the ability to interact well with different level of people. Hardworking, Great Team Player, Quick learner, Dedicated, Friendly, Outgoing Customer Service Representative that has a goal of exceeding clients expectation.Can deliver WORLD CLASS customer service and believe that loving what your doing plus FUN, hard work and determination is the key to success. Have an 8 years outstanding experience in the BPO industry. A great team player, willing to learn new skills and can work under pressure. I am Proficient in Computer software such as Microsoft Office (Word, Excel, PowerPoint, Launch Office Outlook ).
Angela M. Strehlow Agency Contractor
My career in finance and administrative work is extensive. I have over 15 years of mortgage, finance, fraud detection, internet research and administrative experience. I received my Paraplanner certification in 2012. I am detail oriented with a strong work ethic, I can prioritize, expedite and just generally roll up my sleeves and get the job done. Services I can provide include; Internet research, mail outs, data entry, word processing, spreadsheets, virtual receptionist, manage email, maintain calendars, schedule and confirm appointments, coordinate travel arrangements and meetings, and much more!
Muyassir S. Agency Contractor
Its near about two years that i am providing my services of.. - Server Administration ( Linux / Windows Server ) - Troubleshooting issues - Technical Support - Managing Shared , Reseller, VPS and Dedicated Web-Hosting - WordPress Hosting / Management / Migration / Issues Resolving - WHM/Cpanel , Plesk, Direct Admin - iis, Apache, Nginx Server - Websites Migration From Shared , VPS, Reseller and Dedicated Server - Installing Software, SVN, modules on Server - Web Hosting Agent Managing clients hosting accounts, Servers and web sites migration from a2Hositng, Bluehost, Godaddy, Hostgator, SiteGround, Liquid Webhosting, hawkhost, knownhost, web-hosting , Fatcow, ipage, 100TB.com, ServedInt, 1and1,blizhosting and Wp-Engine