- Virtual Assistant with excellent time management and organizational skills - Customer service professional with exceptional customer retention skills - Superior communication and active listening skills - Experienced in working independently - Able to quickly absorb new concepts, retain and apply them - Outgoing, people person, bringing enthusiasm and accountability to your business and taking ownership for my responsibilities and care in my role
I am residing in Bratislava, Slovakia, where I can offer my service as a part or full time freelancer. Recently, I have returned from long almost 4 months trip around South America and now, I am ready and excited to start working. Before I left on a career break, I had been working at IBM for several years, most lately at application management function. My sooner jobs included a work for an NGO and a summer jobs in USA during my studies. All my jobs gave me a lot of useful knowledge and both soft and hard skills. I consider myself strong in customer support, communication, writing, problem solving. I love learning new competences and broaden my experience. I never stay on one position for more than 2 years, as I want to constantly develop myself. I consider myself as hard-working, reliable and adaptive to new environment. My new position in IBM has also prepared me for high levels of stress. If my profile sounds promising, feel free to contact me, I am looking forward to work with you. Thank you for reviewing my account. Kind Regards, Martin
Career Objective: Highly motivated and goal-oriented young professional and to find a job that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities. I am looking for a part time and/ or full time job Work Experience: ► Freelancer-Customer Service Representative April 2014 – Present OnlineJobs.ph (Virginia, USA) •Email our customers to respond on product inquiry, order and/or replacement, etc •Update customers on their delivery status, cancellation, refund •Handle customers who are missing items from their order •Handle sales prospecting ► Freelancer-Customer Service Representative (Project Completed) Feb. 21, 2014 – July 5, 2014 oDesk Corporation (Florida, USA) •Receive inbound calls from customer who booked appointment to clean & organize their garage •Answer customers’ questions and queries about products and services via phone & email •Provide quality customer service on every call and email sent. •Communicate clearly and effectively to customers •Recognizing and managing assertive customer calls. ► Sales Training Supervisor (Tupperware Brands Philippines) February 20, 2012 to October 14, 2013 • Responsible for training, development and motivation of our sales force. • Supporting the Branch Manager in driving sales performance and sales force motivation. • Communicates Marketing plus plans & updates through assemblies, merchandising & product display • Achieves at least 120% growth on our monthly goal in our key performance indicators: sales, activation / dealer retention & recruitment • Provides good quality customer service through product knowledge and services. ► South Area Sales Supervisor (Classic Characters Inc. - Canadian Bedsheets) September 2011 to February 2012 (5 months contract) • Achieving sales target monthly & monthly visits on all SM South Area stores • Managing the store’s profitability & market area potentials. • Implementation of the brands standard in store operations and customer service • Inventory management and control & monitoring • Leading and motivating a team of Sales Associates ► Customer Relations Staff (Amway Philippines LLC) September 2007 to May 2011 • Ensure accuracy in collecting cash and credit card amounts for the orders placed by customers. • Create and keep records on sales for the day and submit them immediately to Finance Department. • Handles all orders of our international customers from Malaysia, Thailand, Japan, Taiwan and China • Proven leadership skills through reassignments from Cebu Branch, Shaw Branch and to Makati Branch • Acted as OIC in Cebu and Mandaluyong Branch in managing the store and ensuring that daily business operations are strictly monitored. • Help in organizing the ordering process by suggesting number system in the store • In-charge in product selling for provincial product caravans in Tarlac, Baguio, Pampanga, Product Launches, International and Local Conventions. Trainings and Development: • Time Management Workshop, Ms. Teresa M. Teodoro - Beltran ( March 8, 2010) • Basic Mandarin Class, Languages Internationale ( January 28, 2010) • Intermediate Mandarin Class, Languages Internationale ( July 29, 2010) • Tupperware Chairman’s Success Development Seminar – Mr. Rick Goings (July 25, 2013) Computer Skills: • Proficient with Microsoft Word, Excel, PowerPoint, Email and the Internet Interests/ Activities: • Reading motivational books of my favorite authors: Og Mandino, Robert Kiyosaki, Robin Sharma • Loves playing badminton & bowling; enjoys watching any Jackie Chan’s action/adventure/comedy movies and involving myself in nature activities like bird watching
Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.
For three years i have been working in customer service. I am certified in that area and is seeking the opportunity to working further in that field to excel to supervising and enhancing your organization. I also have caribbean examination passes; English language at level 3, social studies at level 2 and principles of accounts also at level 3.
I have several years of Customer Service ,Data entry and Translation experience as well as experience in Social Media Marketing and Sales , I am proficient in several different programs used by work from home companies like Vicidial , Zoiper ,freshdesk and Avaya ,Also i have been trained for LAMA , super in using Microsoft office Excel and word .
Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.
• Training Supervisor for more than a year (Current Position) • Product Trainer for 1 year • Customer Service Relations for 7 months • Six Sigma Trained • Trained on Effective Communications • Trained on Communicating with Results • Trained on Advanced Problem Solving Skills Levels • Trained on Effective Leadership Styles • Trained on Time Management • Trained on Manager's Indoctrination • Trained on Training Needs Analysis • Trained on Conflict Management • Excellent Written and Verbal Communications Skills • Great People Skills • Excellent Customer Service Skills
Polished, professional Customer Service expert offering: - More than 10 years of experience providing customer support in busy front and back office environments for public utility and insurance industry employers. - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. - Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. - Customer Service Trainer. - Professional Singer, Guitarist and Actor.
I have 8+ years in the customer service field. I have moved from an Admin role to inbound/outbound agent, Quality Assurance and up to a supervisor. My core competency lies in talking with people, and data entry. I am seeking either a phone or admin position on the weekends or at nights. I am willing to do inbound or outbound, data entry and admin. I have experience with Microsoft word, excel, powerpoint, and google docs. I am able to type 60 wpm.