Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.

oDesk Helpdesk Jobs Completed Quarterly

On average, 46 Helpdesk projects are completed every quarter on oDesk.

46

Time to Complete oDesk Helpdesk Jobs

Time needed to complete a Helpdesk project on oDesk.

Average Helpdesk Freelancer Feedback Score

Helpdesk oDesk freelancers typically receive a client rating of 4.53.

4.53
Last updated: April 1, 2015
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Misty L.

Misty L.

Odesk Award Top 1 Winner, Admin Assist,VA,Excel,Cu...

United States - Last active: 15 hours ago - Tests: 20 - Portfolio: 27

** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.

$27.78 /hr
20,017 hours
4.92
Bernard Leigh

Bernard Leigh

Project Management, and Service Management,

Cyprus - Last active: 1 month ago - Tests: 7 - Portfolio: 4

Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

$60.00 /hr
7,951 hours
5.00
Ciprian B.

Ciprian B.

Citrix and Microsot Senior Engineer

Romania - Last active: 6 days ago - Tests: 2

I've been administering Microsoft and Citrix server infrastructures for the last 8 years, and have in-depth experience with design, deployment, repair and support of all Citrix, VMWare and many Microsoft technologies. My experiences range from server administration roles, specialized application support, desktop support, administrator to advanced virtualization implementations jobs combined with programming skills . For the last three years I've also been working with a Virtualization Consulting Company to design, build and support the following: Citrix VDI-in-a-BOX, XenApp, XenServer, XenDesktop, NetScaler products Microsoft RDS, Server 2003 - 2012 R2, Hyper-V VMWare ESXi 3 years Experience with desktop Virtualization on Citrix products. Citrix (CCA, CCAA, CCEE, CCIA) Microsoft (MCP, MCDST, MSCA, MCS, MCITP, MCSE) Excellent technical skills on Enterprise networks Expert-level hands-on operation of Citrix Products and associated third party management and support tools. Experience leading VDI (View and/or Xen) projects; Experience working as a consultant; Experience architecting and managing streaming applications over a VDI environment. I am confident I'll be a great asset to your project or organization, and look forward working with you! Certifications : Citrix : CCA Citrix Certified Administrator XenApp 6.5 CCAA Citrix Certified Advanced Administration XenApp 6.5 CCA Citrix Certified Administrator XenDesktop 5 CCA Citrix Certified Administrator XenServer 6.0 CCEE Citrix Certified Enterprise Engineer CCIA Citrix Certified Integration Architect CCP-V Citrix Certified Professional - Virtualization CCE-V Citrix Certified Expert - Virtualization CCA-N Citrix Certified Associate - Networking CCP-N Citrix Certified Professional - Networking Microsoft: MCITP Virtualization Administrator on Windows Server 2008 R2 MCSA 2012 / 2008 / 7 MCSE 2012 Server Infrastructure Solutions Expert MCSE 2012 Private Cloud MCSE 2012 Desktop Infrastructure MCP Microsoft Certified Professional MCDST Microsoft Certified Desktop Support Technician on Windows XP Microsoft Specialist 2012 Server Virtualization with Windows Server Hyper-V and System Center Specialist MCTS Windows 7, Configuration MCITP Enterprise Desktop Support Technician on Windows 7 MCSA Windows 7 (MCSA) MCTS Windows Server 2008 Active Directory, Configuration MCTS Windows Server 2008 Network Infrastructure, Configuration MCTS Windows Server 2008 Applications Infrastructure, Configuration MCITP Enterprise Administrator on Windows Server 2008 MCSA Windows Server 2008 (MCSA) MCTS Windows Server 2008 R2, Server Virtualization MCTS Windows Server 2008 R2, Desktop Virtualization Other : ITIL V3 Foundation Certified IT Service Management Apple Product Professional Strong VCP, Cisco CCNA , Hardware knowledge, software development Pascal,c++,visual c++, SQL, Java, Active Directory & Exchange,Lotus Notes Remedy, Tivoli, Assyst Ability : team spirit, optimist, sociable, high capacity of learning, dynamic, flexible, skilled team leader, organized, efficient.

$50.00 /hr
150 hours
4.95
David Marcus

David Marcus

Microsoft Certified Systems Engineer, Journalist a...

South Africa - Last active: 1 day ago - Tests: 11 - Portfolio: 1

Microsoft Certified Systems Engineer; Microsoft Certified Professional. Journalist; Transcriber, Subtitles, Travel Planning. US ENGLISH SPELLING: 1st place out of over half a million test takers! 85 Words Per Minute, 100% Accuracy. My Travel Addiction: I have travelled overland by: Public Transport Motorcycle 4x4 Vehicle Through 74 Countries over the last 20 years of my travelling adult life. I have met many interesting people during these adventures and have acquired insight into how the world works. For 2 years I have specialized in transcribing, which I do while travelling, and have acquired knowledge in many different areas, as I prefer to do academic research interviews. All of my clients are extremely satisfied with the quality of my work.

$44.44 /hr
67 hours
4.88
Ismet Dumlupinar

Ismet Dumlupinar

MCITP (System Administration), MCT, MCSA, MCSD: We...

Turkey - Last active: 4 days ago - Tests: 14 - Portfolio: 13

Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

$75.00 /hr
2,230 hours
4.86
Darko P.

Darko P.

Wordpress Expert and Certified System Administrato...

Serbia - Last active: 2 days ago - Tests: 12 - Portfolio: 4

WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.

$33.00 /hr
2,880 hours
4.99
Peggy S.

Peggy S.

Support Master/Leader. Workaholic. Walking Dead Af...

United States - Last active: 2 days ago - Tests: 6

www.linkedin.com/in/angiesmithsc/ I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy.

$31.74 /hr
923 hours
4.98
Sergo Sarkisian

Sergo Sarkisian

Linux , Cisco ,Vmware , Voip, firewall , security...

Georgia - Last active: 16 days ago - Tests: 18

I want to utilize my knowledge, skills and professional experience in order to contribute to the growth of the company I am working for whilst improving myself. SKILLS:network engineer ,system administrator(RedHat,CentOS,FreeBSD,OpenBSD,WIndows 2000,2003 server), cisco certified specialist(CCNA) Configuration of CISCO routers and switches,firewalls,servers:cisco 36xx,65xx, series,ASA firewall 55xx series, Implementation , configuration,design ,troubleshooting of basic routing protocols(BGP,EIGRP,RIP,OSPF,QoS,MPLS,HSRP,VRRP,GLBP) , Security: IPsec and many vpn solutions,certificate setup 1 Web servers - Apache 2.x,nginx,Squid proxy 2 Mail servers -Postfix,qmail ,sendmail,Mdaemon 3 FTP servers -WuFTPD,Vftpd 4 DNS –bind version 9 ,VPN (Openvpn, IPSEC implementation ) 5 DATABASES-Sql,mysql,postgresql,sqlite 6 LVM ,RAID(0,1,5,10) configuration 7 Experinece in network monitoring tools:Nagios,MRTG ,Cacti

$20.00 /hr
916 hours
4.99
Justin Catello

Justin Catello

Linux System Admin | Tech Support | cPanel / WordP...

United States - Last active: 4 days ago - Tests: 1

I have more than 5 years working as a Linux systems administrator specializing in management for cPanel based servers in both virtual and dedicated environments. Stronger areas: Operating Systems: CentOS / Fedora / CloudLinux Control Panels: cPanel / Direct Admin / SolusVM / Kloxo Billing Systems: ClientExec, WHMCS, HostBill Database: MySQL / MariaDB Web Server: Apache / LiteSpeed / Nginx Virtualization: OpenVZ / XEN / KVM Various Others: cPanel DNS Clusters, Any work including the following: Initial setup of the server which includes configuring software/hardware raid, disk partitioning(LVM as well) Installing OS, Control panel, hardening/optimizing the server including firewall, rebuilding Apache / PHP, setup private name servers, migrating accounts to the server, ensuring all sites are working and make adjustments to server if necessary, make further optimizations to server to best fit the current environment.

$38.89 /hr
18 hours
5.00
Kristine S.

Kristine S. Agency Contractor

Project Manager/Certified Recruiter for Elance-oDe...

Philippines - Last active: 15 hours ago - Tests: 11 - Portfolio: 8

As a member of Elance-oDesk Technical Recruiting Team, Kristine is a highly recommended and qualified recruiter. She's got high-quality skills as a Project Manager specializing in Time Management, Workforce and Management, Planning, Initiation and Organization; with the utmost intelligence and eagerness to strive for the best, to learn new methodologies that greatly affect the business organization. Kristine is very flexible with any sudden change of environments, persistent and firm, however, calm while communicating with her team and has the ability of handling the continuous amount of unrelenting stressful activities. She can also help you with your start-up business doing feasibility studies and marketing works. She can be your Recruiting Rockstar, your Star Project Manager and your humble follower. Her ultimate goal - Bring the Best in your Organization! Her motto - Loving your work while working with passion...

$20.00 /hr
12,386 hours
4.81