Working as a call center agent for more than three years have developed my skills in providing quality service to customers. I like to learn more and develop new skills here in this virtual work. I like to have the same opportunity as to those virtual agents that are making good in this line of work.
Get Your Phone Support Project Started Today!
Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.
Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.
Phone Support Job Cost Overview
Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.
oDesk Phone Support Jobs Completed Quarterly
On average, 342 Phone Support projects are completed every quarter on oDesk.
Time to Complete oDesk Phone Support Jobs
Time needed to complete a Phone Support project on oDesk.
Average Phone Support Freelancer Feedback Score
Phone Support oDesk freelancers typically receive a client rating of 4.40.
I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.
* Live Chat, Ticket and Phone Support Representative (6 years - Microsoft) * Customer Service Phone Representative with Magento (3 months - Furniture Website) * Zendesk Customer Service Specialist (Lumitak) * Outbound Sales Agent (Dish) * Appointment Setter
Ronnie L. Agency Contractor
I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.
Over the last 12 years I have been highly exposed in the E-Commerce industry. Customer Service Representative which deals in email handling, phone support, technical support, billing inquiries, retention agent, payment and order processing. Multi-tasking on a given handling time yet delivers quality customer service is a skill I have developed in this field. I have an experience as a bookkeeper and was able to manage an online store on Ebay. Online, I have also worked as an appointment setter.
To be able to render a service with all honesty. To provide a good quality of work. To make my employer feel satisfied and happy with less supervision. To abide the company's policy. To be able to learn new things while reaching my employer's goal. These are my objectives. I value time. I have the energy, passion as well as work ethics to perform any tasks given to me. I have worked as a Recruitment Assistant in a call center, Recruitment Department. I have few work experience here in oDesk in a field of Data Entry, Data Gathering, Excel, MS Office. I also have experience in Appointment Setting, Survey and Customer Service. I can work well alone or even in a team and give above and beyond my capabilities to meet my client's expectations.My goal has always been for both parties - my boss and the customers.
Pro-active, forward-thinking, and success driven business professional with 10+ years progressive experience. Up to date with modern administrative practices. Fast efficient, resourceful and knowledgable Offering advanced technical skills in Microsoft Office Suite and other applications/systems, high analytical thinking Providing quick turn around on projects and tasks. I possess excellent verbal and written communication skills and accustomed to working within budgets and meeting deadlines. An NDA is available upon request My impressive skillset includes: - Project Management | Copywriting - Writing | Proofreading | Editing - Time Management | Planning | Organization - Outstanding Verbal | Written communication skills I have also accrued 10 years of help desk experience related to interoffice troubleshooting
15 years working experience with customers.Interpersonal skills for managing relationships with vendors, customer's sales team and management. Ability to quickly access needs of customers. Customer Service Representative for 6 months. Manage my own giftshop for 3 years. Marketing manager for 4 year in a Pharmacuetical store. Auditor/Secretary for 2 years in a Pharmaceutical store. Service crew for 3 year in a resto bar. On my first year highschool, i started helping in our family business which is a canteen. In this period of time, I already developed and aggressively grow sales in designated geography through prospecting cold calls and relationship development.
Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was also involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative and project management experience.