Process improvement Freelancers

Showing 82 freelancers

Process improvement Freelancers

Showing 82 freelancers

  • UK Based Telesales, Lead Generator and Marketing Account Manager

    UPDATED: MAY 2014 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent customer acquisition and Retention. Creative … more

    UPDATED: MAY 2014 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent customer acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past nine years I have refined my skills and gained many more. I've consistently over achieved and I’ve probably completed in excess of 150,000+ Telesales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on in 2013. TourguideMe.com – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Weddingpeople.com Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. 2SSUK.com – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,  less

    sales cold-calling outbound-sales inbound-marketing lead-generation b2b-marketing marketing-strategy internet-marketing email-marketing sales-promotion telephone-skills appointment-setting direct-marketing viral-marketing facebook-marketing market-research database-cataloguing social-media-marketing customer-service microsoft-excel article-writing article-submission advertising print-design process-improvement administrative-support email-technical-support email-handling online-help helpdesk-support yahoo-search-marketing microsoft-excel-powerpivot 00 more less
    • $30.00 HOURLY RATE
    • 5.0
    • 791 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 24 TESTS
  • Business Analyst, Enterprise Architect - Engineer, and Project Manager

    To take on roles in Business - Technology Analysis/Consulting: Business Process, Technology, Strategy, Products & Projects Management; Enterprise Architecture/Engineering, Business Liaison, Service Delivery Management, Operations etc. with the ability to proactively translate customers, users or business requirements/needs into solutions … more

    To take on roles in Business - Technology Analysis/Consulting: Business Process, Technology, Strategy, Products & Projects Management; Enterprise Architecture/Engineering, Business Liaison, Service Delivery Management, Operations etc. with the ability to proactively translate customers, users or business requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.  less

    business-analysis technical-analysis requirements-analysis business-process-modelling process-architect product-management business-process-reengineering product-development program-management process-improvement project-management online-community-management business-it-alignment brand-management atlassian-confluence atlassian-jira technical-writing strategic-planning sparx-systems-enterprise-architect requirement-management agile-software-development information-architecture technical-documentation scrum six-sigma user-acceptance-testing microsoft-visio functional-testing sap software-testing wire-framing document-control uml quantitative-analysis business-continuity-planning business-scenario-development change-management management-development purchasing-management helpdesk-support 00 more less
    • $16.67 HOURLY RATE
    • 4.9
    • 915 HOURS
    • NIGERIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 7 TESTS
  • Six-Sigma,Process-Driven Professional-5 yrs exp in BPO,Cust Service

    To obtain a responsible and challenging position that utilizes leadership and analytical skills with opportunity to learn and grow both personally and professionally

    microsoft-excel process-improvement 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 243 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • ITILv3 Foundations Certified / Microsoft Professional / Tech Writer

    I am here to build honest and productive working relationships. I bring with me 14 years of professional experience - with 10 years of Customer Service and Technical Support experience. I am a fast learner and am always eager to learn … more

    I am here to build honest and productive working relationships. I bring with me 14 years of professional experience - with 10 years of Customer Service and Technical Support experience. I am a fast learner and am always eager to learn new things while providing top notch services to my clients. I aim to build a solid reputation in the oDesk community by providing my clients their time and money's worth. Over the last 9 years, I have worked in the customer service industry, providing support for technical related concerns for Toshiba Computers, Dell Computers and most recently, for enterprise IT Service Desks. For the last five years, I had been working as a Technical Trainer for service desk agents. For the past year, I held the responsibilities of a Global Training Coordinator where I am tasked to ensure that Training for IT Services are rolled out to all Global Processing Centers (GPCs). Previous to the post above, I had been a Help Desk Training Specialist for service desks for more than five years where I worked for the successful transition of four different accounts. I hold certifications for ITIL V3 Foundations, Microsoft Certified Professional - Managing and Maintaining Windows Server 2003 and a Yellow Belt for Six Sigma. Please feel free to contact me. I am available at your service.  less

    customer-service helpdesk-support technical-support customer-support hardware-troubleshooting process-improvement 00 more less
    • $6.99 HOURLY RATE
    • 5.0
    • 2042 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 12 TESTS
  • Project Management and Process Improvement Practitioner

    I am a certified associate in Project Management (CAPM) experienced in Process Improvement, Customer Service, Technical Support, Content Development, and Knowledge Base Engineering. With over 5 years of BPO experience, I have developed a good knowledge and practice in development … more

    I am a certified associate in Project Management (CAPM) experienced in Process Improvement, Customer Service, Technical Support, Content Development, and Knowledge Base Engineering. With over 5 years of BPO experience, I have developed a good knowledge and practice in development and management of multiple projects and accounts, from planning, execution, monitoring and controlling, to closing. My competencies greatly lean in Project Management, Process Improvement, Strategic Planning, Reports, and Data Analysis.  less

    project-management process-improvement technical-writing technical-documentation data-analysis 00 more less
    • $8.89 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Customer service, Order Management, Gen. Accounting, Admin, Media

    I would like to build a long term partnership with an employer to be part of it's business' progress/growth. I consider a highlight in my career being part of a pioneering team that successfully transitioned order management work … more

    I would like to build a long term partnership with an employer to be part of it's business' progress/growth. I consider a highlight in my career being part of a pioneering team that successfully transitioned order management work from a company's U.S. office to the Philippines. With a pro-active attitude, ability to be on top of a situation, initiative and being able to work independently, I was able to deliver and even exceed expectations with the accounts assigned to me.  less

    customer-service order-processing administrative-support process-improvement project-management 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 1338 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • The perfect professional for you

    Customer Service, Technical support,Chat Support, Order processing,Research, Video Creation, Powerpoint, Excel, Camtasia Studio, Process Optimization, Zendesk

    customer-service technical-support order-processing chat-support presentations video-editing video-postediting process-improvement supply-chain-management microsoft-excel microsoft-powerpoint 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 660 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 9 TESTS
    ASSOCIATED WITH:
  • VA, Data Entry, Admin & Real Estate

    A Dedicated and technically skilled business professional with a versatile skill set developed through experience as Operations/Office Manager, Senior Property Manager, Software Tester, trainer and installer in a variety of environments, including 9 years in both the IT and … more

    A Dedicated and technically skilled business professional with a versatile skill set developed through experience as Operations/Office Manager, Senior Property Manager, Software Tester, trainer and installer in a variety of environments, including 9 years in both the IT and the Real Estate Industries. Reliable, honest, hardworking, with a commitment to constant improvement, and a no-task-too menial attitude, I always strive to get the job done Advanced skills in Xero, Quicken, Microsoft Word, Outlook & Excel, REI Master. Experience with, Console, MYOB, PowerPoint, MS Project, MS Access, Realoz, Multiarray. Skill set Includes * Document creation & Data Entry * Excel spreadsheets and calculations * Payroll and Trust accounting. * Accounts Receivable and Payable * Marketing * Design of checklists, forms and processes  less

    administrative-support microsoft-excel word-processing accounts-payable-management accounts-receivable-management email-handling process-improvement software-testing manual-testing 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 33 HOURS
    • AUSTRALIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 3 TESTS
  • IT Service Management Consultant and Translator

    I am an internationally-experienced and knowledgeable analyst and manager with more than 12 years working in world-class internet and financial companies in IT operations, quality management, outsourcing and ITIL Service Management. I am also fluent in English (native) and Dutch … more

    I am an internationally-experienced and knowledgeable analyst and manager with more than 12 years working in world-class internet and financial companies in IT operations, quality management, outsourcing and ITIL Service Management. I am also fluent in English (native) and Dutch (NT2-II). I am available for IT projects, process improvement consulting, and translation services. I look forward to helping you serve your customers better!  less

    process-improvement translation-dutch-english translation-english-dutch customer-service service-level-management itil six-sigma 00 more less
    • $38.89 HOURLY RATE
    • 5.0
    • 10 HOURS
    • NETHERLANDS
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Excel and VBA Reporting Specialist, Data Analyst,Consultant

    Over the last 7 years, I have been using excel as a tool to create reports for medium-sized business process outsourcing companies which helped them analyze key performance metrics, key performance indicators and financial reports. I have worked on projects … more

    Over the last 7 years, I have been using excel as a tool to create reports for medium-sized business process outsourcing companies which helped them analyze key performance metrics, key performance indicators and financial reports. I have worked on projects which required advance knowledge in excel reporting. I have acquired and achieved the following success in excel reporting: 1. Designed userforms with VB codes to automate data consolidation and summary reports 2. Created Dashboards for managers for client presentation 3. Used advanced excel formula for users to analyze data easily and provide accurate and consistent calculations 4. Designed excel templates for faster data extraction and consolidation 5. Createed error checks to ensure accuracy of reports 6. Formatting and designing sheets for client presantation My goal is to create files that help the end user effectively and effeciently manage his/her daily tasks and business transactions  less

    microsoft-excel data-entry process-improvement microsoft-word presentations report-writing microsoft-visual-basic 00 more less
    • $7.78 HOURLY RATE
    • 4.7
    • 37 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
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