In my most recent job as a Certified Nurse Assistant I had to exercise time management skills on a daily basis to accomplish the work load, and train employees (new and old) for skills required for the work place. In previous careers working as management for both Books-A-Million and Catos Fashions, I managed a team of employees to ensure that daily merchandise goals were met. In each of these positions I heard first hand from the customers concerns and praises and dealt with accordingly to ensure exceptional customer satisfaction.
Over the past ten years I have worked on a wide variety of assignments gaining experience and straightening my skills in administrative and office work. I have ample experience doing translations, from medical to academic, business and websites. I am a very responsible, reliable and hard working individual and I give 100% to every project I work on. I am seeking opportunities to apply all the experience I've acquired through the years and that would give me the opportunity to keep learning and develop new skills. I have experience in data entry and translations as well as transportation and logistics and project management.
For the last 30 years, I have performed and recorded both vocally and with guitars (electric and acoustic) in studios and venues from 20 to 2000 people. For the last 20 years, I have also been in Transportation management and logistics, ranging from ground bus and trucking to US Federal Airport Security. I have designed supervisory training courses and created data worksheets to compile information for government and private sector interests, working with Microsoft Word, Excel, Powerpoint from Windows ME through XP and Office 97 to 2007. My skill set ranges from general office to creative speaking and musical projects.
Data Entry Specialist over 20 year period, using my Research skills and Q&A. Desktop publishing, presentations, Data entry of 1700 keystrokes per hour and typing 78 wpm with 100% accuracy. Shorthand 100 wpm. Marketing and sales experience as an overall of 10 years. Setting up of computer systems from basic configuration to creating batch files to run specific programs. Troubleshooting, setting up Internet access and database applications. Training of computer applications. Overall 20 years experience. Telesales, sales and distribution. During this time also involved with Medical organisations and Hospitals by data entry of reports, blood tests, letters by either shorthand or stenographic equipment. 5-10 years experience in Customer Service
I have over 5 years experience in customer service and live chat support on oDesk platform handling customer chats, tickets, emails, responding to customer queries/emails, and resolving complicated/sensitive customer issues and complaints ensuring to provide an extraordinary customer experience. Working knowledge of Zendesk and Velaro live chat software. Also knowledgeable in bookkeeping, accounts receivable, accounts payable, Sage line 50, bank reconciliation, invoicing and proficient in Microsoft Excel.
To work in institution(s) by using knowledge gained through academic, professional training and field experience executing tasks presented to me with integrity achieving what is good to me, my God and objectives of affiliated organization(s) with philosophy of team spirit and fidelity to the law. Over the last 5 years, I have worked with different companies whereby I dealt with a number of issues including:Customer Support Services,Project Management,Date Entry as well as phone and Email Support areas. My core competency lies in offering excellent and complete Customer Support Services and project management.I am seeking opportunities to offer my services for you or your companies. I also have experience in the following areas: MS-Excel,MS Word,MS Outlook,Google Search and data entry.
Over the last several years, I have had the joy of building a successful career as a freelance business services provider. For a Colombian-American, having returned home after a very long time, this has truly been a blessing in my work life. I have had the opportunity to work with many different entrepreneurs around the world in a wide variety of projects that include some of the following: Translation Tourist guide Customer Service Translation & Localization Social Media Marketing Telemarketing General Project Management and Administration Virtual Assistance Data Entry Appointment Setting ...and other expertise.
I am a very outgoing person. I have great communication skills, am very motivated, a fast and efficient worker, as well as very detail oriented. Customer satisfaction are my top priority, I work hard to meet and exceed customer expectations. I have 25 plus years of experience in manufacturing, management and customer service. I am hardworking and a fast learner. Experienced with microsoft word and excel. I feel that I would be a great fit for your company.
I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.