Innovative IT Professional with a solid foundation in Marketing, Business and Information Technology possesses extensive experience in training, business, technical, and customer relationship management roles. Offers a diverse mix of innovation, skills, creativity, and adaptability. Confident and results-oriented, most acknowledged for: Technical Skills A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Experience in mixed computing environments with a very large user base. Analysis Proven ability to successfully gather and analyze critical product and support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. Communication Strategic development and implementation of training and support solutions designed to provide improved productivity, streamline operations, and provide faster access to critical information. Leadership Possesses hands-on experience in the successful implementation of highly effective helpdesk operations. Lead a support team to accomplish innovative customer and technical support strategies.
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Over the last 3 years, I have worked on various test automation solutions for renowned companies using Selenium, CodedUI, Silk, and TestComplete. I am competent in developing complete test automation frameworks and partaking in large projects as an architect and a developer. With my range of skills I am seeking opportunities to work on test automation frameworks or development of .NET applications. My other skills and work experience include the following: Wordpress, Joomla, PHP, HTML, CSS, Arduino development, software design and testing.
Computational Sciences Degree with 19 years of experience in management, design, development and implementation of Process Control, Optimisation and automation projects in the follow business areas: Mining, Metallurgical, Foods, Metal-Mechanic and Business Operations. Additional Experience in design and deployment of Exert Systems, Vision Systems, Advanced Process Control, Multivariable and Non-Linear Modeling, Predictive and Adaptive Regulatory Control. Software skills: MatLab, Gensym, PLC Programming, Visual Studio, LabView, MiniTab, DeltaV, Knowledge Scape,
Since leaving University where I studied Computer Science I have undertaken a wide variety of roles to help me build and extensive skill set. The Bulk of my assignments have been in the Online Gaming field. I spent over 8 years working for the the Planetarion.com. I undertook a number of roles over that time including Public Relations, Support, Game development, Testing and Newsletter Editing. These roles have helped me build on skills such as my eye for detail, accuracy and time management. I then spent over 3 years working for playSocial, a developer of Social Games on the Facebook platform. I was initially hired in a customer support role but this quickly expanded into a Community Manager role where I was responsible for handling Support (Providing it directly but also building a support team), Managing the vBulletin based Support Forums (Configuring, Maintain and enhancing) and developing bespoke support tools. With the launch of their second game my duties were expanded further and I was appointed Quality Assurance Manager. Some of my responsibilities included investigating issues with the games, providing the coders with detailed reports, testing new features, building test teams, developing test plans and collating tester feedback. Being comfortable with all aspects of vBulletin from posting to modifying/expanding the core functions was essential for my work at both Planetarion and playSocial. These skills have proven useful in subsequent vBulletin projects I have undertaken and have been built on further. These projects have included fresh installs, upgrades to newer versions of the software, migration to new servers, enhancing features using 3rd Party addons and implementing bespoke modifications. I also have a background in the data entry field where I have worked for small local from to for large national and international firms such as Thomson Directory, Sony Ericsson and Dimension Data. While many of my roles have been simple data entry others have included additional tasks ranging from scanning invoices into the system before tagging them with the relevant meta data for searching, to checking and updating firmware versions on electronic devices before entering the relevant product information into the system.
Over the last 8 Years, I have a years of experienced in retail Sales of IT products and a Manager of almost 4 Years. After that, I'm engaged on Data Entry Researching task and GIS works like Google earth mapping and system based mapping procedures. I believe that I can provide excellent service, with timely, accurate, and professional results in the field of my career, while applying the skills and knowledge that I learned with my previous and past experiences. I’m so much willing to work for you and be part of your growing business, not just for short term but in long term career.
My consulting maxim is to be known for my integrity at work and to overwhelm my clients with it. As an Offshore Project Manager for over 6 years now, I am driven by a long-term perspective extending beyond the limits of my current projects. From conception, I make sure that I'm able to identify at a deep personal level with my client's project goals. With this mindset, I possess a new level of personal drive to succeed because the goals are the right ones to pursue. During project execution, I aim to invest in making a significant effort to build trust within my team and across the full range of stakeholders through my work ethics and technical adeptness combined. And on the final phase, my criteria for a successful project will always be to ensure that the "value of the project" was delivered. This is definitely far more important than just delivering a project to its sponsors.
QA engineer with experience on mobile application testing and web testing using automation and manual testing. - Expertise in Manual/Functional Testing. - Experienced in defining Testing Methodologies, designing Test Cases, Test Plan and User Manual documents based on standards for QA implementation in all phases of Software Development Life Cycle. - Experienced in generation of bug report.
I graduated from Broome Community College in Binghamton NY. In Quality Assurance, but my passion to help people motivated me to become involved in the call center industry since 2004, where I have also developed many new skills, such as customer service, technical support, Quality coaching among many others skills. Now I am seeking to apply my technical skills and abilities in quality to achieve an extensive experience during my involvement with an admired company at the position of technical support specialist or quality assurance representative.