High level technical writer and communicator. I was the National Service Manager for Fujifilm Canada for nearly 10 years. As part of my work, I had to write technical instructions and policies and respond to escalated customer issues. I write in a clear, simple and direct way and have have an advanced command of English grammar and spelling. My writing has been published in international journals such as the Photo Marketing Association Magazine. I am fluent in French and can communicate in Urdu and now am advancing in Spanish. I can say that I truly enjoy communicating with people and helping them understand the complex technical world in which we live. My responsibilities as National Service Manager included coordinating many different areas in the organization. These included: - Technical Support - Repair Service - Website Technical Content manager - Staffing - Inventory Manager - JDE and SAP - Technical communications with Fujifilm Tokyo - Reverse Logistics control - Final level Customer concern resolution - Intra department communication and coordination My handling of the above responsibilities resulted in many process improvements to the point that some of our major corporate clients stated that the Customer/Technical service provided by Fujifilm was the best of any they had ever experienced. Some of their complements went all the way to Fujifilm HO in Tokyo. In addition to my work at Fujifilm Canada, I have a very wide variety of interests. - I am a professional photographer and find great satisfaction in this passion in my life. Some of my portrait photography won first place and awards in various competitions. I continue in various aspects of photography and will continue to learn. - I enjoy helping people in need including those with personal problems. People often approach me just to talk. - I enjoy travel and learning about people. I have lived in Edmonton, Canada where I was born, travelled when young extensively with my parents to New York and elsewhere, then drove from Canada down through Central America to Panama when I was 19 years old with 2 friends. I have also lived in - California (San Jose) - Vancouver - Montreal - the Gaspé peninsula (Mont Joli, Québec, Canada) - New York City - Karachi, Pakistan - Edmonton, Alberta - Toronto GTA (Mississauga) - Mexico - Puerto Aventuras, Quintana Roo I founded and ran various businesses including my professional photography business - Phototech Images, Photo Tech Camera Service. As a photographer, I won numerous awards for my photography. Currently I work as a Consultatant with renewable energy (Solar PV with with Citi Solar http://www.citisolar.ca/ ) and energy conservation (LED retrofits www.blueskygreenvalley.com ). I work at these last two part time and am open to any other work or fields that are challenging, interesting and useful to our world. It can be seen therefore that my interests and abilities are wide ranging and high level. I however enjoy doing the simpler things in life such as gardening, my music and relaxing with friends.
Technical Documentation Job Cost Overview
Typical total cost of oDesk Technical Documentation projects based on completed and fixed-price jobs.
oDesk Technical Documentation Jobs Completed Quarterly
On average, 58 Technical Documentation projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Documentation Jobs
Time needed to complete a Technical Documentation project on oDesk.
Average Technical Documentation Freelancer Feedback Score
Technical Documentation oDesk freelancers typically receive a client rating of 4.61.
My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.
Hardeep S. Agency Contractor
NO BORING PRESENTATIONS : Guaranteed. Presentation samples will be shared only if requested as all are high Quality. I am new to ODESK but NOT NEW in this category. Some samples are there in my portfolio created for customers on other freelancing websites. If you for looking for a unique, customized and cost effective presentation then I can assure you of most creative & professional design with complete satisfaction as priority #1. Also, If you are looking for Prompt, efficient services,Cost effective and Accuracy then contact me and I can assure you of highest Quality and complete client satisfaction as priority #1. I Provide below listed services with 100% positive feedback;- -Email Customer Support -Live Chat -Mailing List Development -All kind of Administrative Support Services -Zendesk support -Data Entry -Ads Refresh on websites -Communication on behalf of clients -Remote Troubleshooting for OS, Printers and network devices (Small Office) -Project Management -Blog Writeups -Internet Market Research -Virtual Office Assistance -Administration -Back Office Jobs -MCP :Microsoft Certified Professional Desktop support. Service Description Lets Gear up as a team and build long relationship, me providing the work and you provide me with projects.We can together work as a Great team. -Easily document conference calls, meetings, and workshops -Make the most of your brainstorming sessions -Quick turnaround of work with minimum wastage of time. -Providing all support from planning, designing, executing, monitoring and closure of projects. We will work as Hand-In-Hand and with zero tolerance. Simple 5 REASONS why you HIRE ME ? #1 I love my work and have fun doing it with professional attitude and it shows in my previous work. #2 I create remarkable, positive, high-impact copy all all times with ever lasting impression. #3 My work will enhance quality of your project, your workflow and yor client relationship. #4 I can exceed your expectation and make you and your business smile. #5 I am flexible with timings and driven by deadlines -just like you. Detail of my services to you :- Data Entry Services: I offer most comprehensive range of high quality and low cost data-entry services ideally suited to high volume data-entry applications. I offer the following Data Entry Services: Online/Offline Data Entry Forms Processing Transcription Services Insurance Claims Entry Payroll and Accounting I manage all your data entry needs and can even advise you on how to keep costs low with maximum accuracy. I have successfully accomplished and continuously working on various data entry projects for clients from different organizations, industries and financial firms countries around the globe. Email, live chat and Voice Support: Communication is the exchange and flow of information and ideas from one person to another. Information can be any service or update or resolution which can be exchange either via email or voice support. My previous experience with companies like Convergys and Wipro make me competitive, knowledgeable and professional to handle any kind of resolution via phone or email in cost effective manner. Companies and Products I worked for:- Convergys- Microsoft Operating System – Worked as Agent to support operating system for US and UK small home and office users and later left has Escalation Engineer supporting Agents on floor and across geographical region for on call advice. Wipro -Worked for HP All-IN-ONE PRODUCTS, Shell Oil and Gas- work involved Administration support for 150 users using remote sessions, Asset management- keeping track of assets using HP Service manager tool, Application support for application hosted on Citrix Server using ITIL Framework. Project Management using Shell Project Delivery Framework. Enterprise Rent-A-Car- Release Manager- work involved verifying build releases, doing regression testing, resource planning, client interaction with daily reporting. Technical Skills:- Operating system: Windows Vista, Windows 7 and Server 2008. Microsoft CRM for call Logs, Microsoft Visual Knowledge Base. HP Serveice Manager, Asset Manager, Connect IT. ITIL Version 3 Shell Project Delivery framework equivalent to Project Management. Microsoft Office Tools: word, excel, power point, outlook. Learned new technology Zendesk support via watching demos and online materials. HP All-in-One support, Desktops and laptops on call advice Small office and home networking advice Other Skills:- -Estimation of projects, resource planning, Project planning, Project closure activities, Project schedule using PMP Principles -Soft spoken with good communication skills -Good Written and spoken English -100% Reliable
Karsten M. Agency Contractor
ALL.in.1 --- small business service solutions - its all about your projects and getting them done ! No need to do everything yourself - outsource the tasks that you do not have the time, desire or skill to do with a short description of your project and we get back to you ASAP to discuss the details - our service is customized to fit your every need and ensure that your tasks are managed appropriately and confidentially - we offer support to international companies that are interested in expanding into the German market. We can handle almost any task, business or personal, that doesn't require our physical presence. if it can be carried out over the internet, via email, fax, telephone, or chat, we can handle it. Personal Assistance - Administrative Support - Fullfillment Service - 3rd. Party Logistics (in Germany) - Sales Assistance & (Internet) Marketing - Writing & Content - Website Services - Human Resources / Recruiting - Technical Support - Tutoring/Training - Technical-Documentation (end-user and project documentation writing helps, guides, requirements specifications, concepts, marketing briefs, etc). We take confidentiality and security issues seriously. All jobs remain confidential and we are ready to sign NDA (non-disclosure Agreement) with You if needed. SOFTWARE / DEVICE TESTING - mobile Phones / Devices - HP Quality Center exp. FULFILLMENT SERVICE (in Germany & European Union) Sales Agent | Online Distribution Services | Sales Service Providers | Distribution Service Providers we setup + manage your eBay and Amazon seller accounts or: sell your items/goods via our own company (comission based) according to the German markets requirements. We are constantly seeking for competitive products to be sold on commission basis. - selling your goods in Germany and European Union - Domestic / International Orders - Pick & Pack Services - Shipping SIMPLE - FAST - CONVENIENT eBay / onlineShop-owner service: No need to worry about how, to list your items, or set up an account, nor how to collect money, or give out any personal information on the Internet. No need to figure out how to package or ship items. No waiting in lines at the post office or UPS Store. - we professionally photograph your items - we write descriptive copy about it - we list it on eBay/Amazon any online market place - we take care of payment collection - we do the packing - we take care of the shipping - we handle all customer service issues SOLAR / PHOTOVOLTAIC If you think installing solar panels is only for those committed to ecological issues, government schemes designed to increase uptake of renewable energy may make you think again. --- We work in close partnership with photovoltaic project service providers over here in Germany. Active in the field of photovoltaic solar power including lead generation, consultation, project implementation, and marketing. Very Reasonable Rates, available for contract legal work (working onsite at your premises if requested - Germany, all over Europe or Worldwide) on hourly or per-project rates. Please contact me for any information regarding prices or services you require. Bei erweiterten Projekten innerhalb Deustchland (oder online) Preise je nach Dienstleistungen auf Anfrage.
I am able to do everything regarding to IT except coding/programming. I was born in GERMANY and got educated there and worked there for many different IT Services - from teacher to executive IT System engineer.
The following list of potential deliverables can be chosen from in working with me as a consultant: Board Document Assistance: • Application for IRS non-profit status • Review of board documents needed for grant funding • Identification and development of needed policies and procedures • Development of a marketing strategy for funding Fundraising Assistance: • Collaboration with Board fundraising Committee members and/or staff • Search for relevant funding sources • Full review of relevant funding sources with a summary of needed items and information • Database creation of potential funders relevant to the organizations mission Grant Funding: • Technical writing of grant proposals • Writing of template letters of support and introduction for use by organizational partners • Editing and review of grant proposals written by staff and/or board members • Development of a database of documents related to your mission that can be used to apply for funding • Review of systems in place for grant reporting • Development of systems for data collection for grant reporting • Overview of needed systems for federal grant reporting, management and assistance with report documents Public Funding: • Preparation for Crowd Funding including oversight of social media platforms • Preparation for government funding
Loren Lovins Agency Contractor
I'm extremely detail oriented, and hold myself to a high standard in all that I do. Great pride goes into my duties, from answering the phone, and taking a message with all the right details, to designing and implementing a full scale enterprise level database solution. My goal in providing service in any project, as the lead consultant in our company, is to analyze client expectations with granular detail, and deliver a trustworthy solution tailored specifically around those expectations. I have experience in planning, implementing, and supporting various business technologies, including; printers/scanners/fax, PC, networking (LAN & Wireless), telephony, bar coding, RF Unix based readers, and various technologies. I also have proficient skills in using and supporting the use of several specific applications, to name a few; MS-Access, MS-Excel, MS-Powerpoint, MS-Sharepoint Designer, MS-Outlook, Windows XP, Windows Vista, Windows 7, Windows Mobile, and more.