Bringing 6+ years of Office Administration, Business, Medical and Sales experience as follows: •General administrative and clerical support •Customer service/Client relation •HR management •Telephone reception •Computerized processes •Accounting •Data Entry Skills: Proficiency in Ms Windows; MsOffice; Acrobat Reader; AutoCAD, Zendesk, SalesForce, Quickbooks, GoogleDocs, Dropbox, ConstantContact, Wordpress, Solar Software. Languages: English (Fluent), Polish (Fluent), German (Advanced)
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On average, 52 Zendesk projects are completed every quarter on oDesk.
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Time needed to complete a Zendesk project on oDesk.
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Zendesk oDesk freelancers typically receive a client rating of 4.78.
My objective is to help employers achieve their goals and make their businesses profitable. I have been a Customer Service Representative for 5 years now and 3 years of which spent here in oDesk. My area of expertise are: - Live Chat Support - Email Support - Zendesk - Phone Support - Administrative support - Web Research - Data Entry
Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.
I am looking to explore, learn and contribute in the satisfaction of billions of customers worldwide. A fan of customer service myself, I would like to become a part of a competent and growing company wherein customer service is of utmost importance. I have my eyes on long term projects, but is also accepting short term. I am eager to learn my client's businesses, be trained for the job and continue to enhance my knowledge and skills in email handling, data entry, back office and virtual assistance. If you are looking for someone who is loyal and trustworthy, hardworking, determined to be successful, professional and punctual, I am at your service. I am looking forward to an interview with you soon.
Harold lee S. Agency Contractor
I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.
Ivy R. Agency Contractor
8 years experience doing Customer Service: -email support (zendesk) -online chat/live chat agent -order processing -refunds -returns -email complaints -billing issues knowledgeable on: -zendesk -excel -google docs 2 years in HR doing: - recruiting for technical and non technical jobs - sourcing (social media, linkedin, dice, zoom info etc)
Kenn D. Agency Contractor
I am seeking opportunities that deals on customer service, data entry, research and other admin jobs. In my time I have worked as a professional Customer Service Associate and HR Consultant for many global employers for most of my career. I also have strong skills and great experience in the areas of Customer Support, Admin Support, Data Entry, Email Handling and MS Office tools. I have got excellent proficiency and training as a Web Search Freelancer. I can work as part of a team or individually. I have the experience and skills required for your projects and am ready to be hired by you.
www.linkedin.com/in/angiesmithsc/ I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy.
I am a proven leader, always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.