I've been working as a customer service representative for almost five years. I've enhanced my communication skills and that includes verbal and listening. I am also a computer-literate performer with extensive software proficiency covering wide variety of applications. I am very much interested in customer service, administrative support as well as sales and marketing.
I'm perfectionist and I`m exceptionally dedicated to my work. I'm extremely dependable and I deliver precise, accurate and timely job assignments to all my employers. I am persuasive when it is about sales. I worked as a promoter for four years (for GlaxoSmithKline, Coca Cola, Nivea and others). I have knowledge of blog writing, creative and academic writing, including journalism, owning a blog for over 4 years already ( Please follow the next link: http://basarabeanca.blogspot.ro/) I work for a British travel agency as a Travel-Visa Specialist and in my free time I write travel and education articles. More about me: http://social.moldova.org/news/an-enriching-experience-for-a-lifetime-228655-eng.html My over three years of Customer Service (chat, phone and email) knowledge will improve your company's profile
I've been part of Call Center & Customer Services through Phone & Live chat for over 6 years now. Along with customer services, I'm also good at all back end task related to Data entry, Data collection / processing / analysis, Ms-Office, emailing, etc. I've been always recognized & rewarded several time by current employer for my ability of taking quick decisions and balancing customer service & business requirement at the same time. My goal is to provide excellent service to my employer / clients / customers as per their expectation & TAT. More than money, I'm looking to have a long lasting business relationship with my clients & do everything possible for the growth of their business..
Over the last 4 years of working as a Customer Service Representative, I have developed skills for Customer Relations (Providing solution to the problems of customers on the telephone call, Attending to calls and performing call follow up for the customers) and Data Entry Skills (typing .pdf documents to Word and typing customer information and customer registration over a website). My core competency lies on my in depth Communication skills, and I am seeking opportunities to where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image. Not only do I have Good Communication skills, I am also knowledgeable in Windows XP, MS Office, Several internet browsers (IE, Mozilla Firefox, Safari, Google Chrome, Opera). I'm proficient in English, Filipino, Basic Nihongo and French
I am an experienced mainframe programmer/analyst. Skills: COBOL, ITEQ/BTEQ, DBC, EZT+, Unify, JCL, DB2, VSAM, VBScript, SAS. I have also worked as a technical support representative and quality analyst at various call centers. While studying, I have worked as a part-time admin clerk, receptionist, data encoder, and library student assistant. I am quite efficient with my work and can complete my tasks in a timely manner and with minimum supervision. I can type accurately with a speed of 45 WPM. I am currently looking for a home-based position that would suit my capabilities.
Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.
Experienced in Google Maps, Google Earth, Lead Generation, Contacts Search, Web Research, Microsoft Excel Applications, Google Docs., Customer Service and Various Administrative tasks. I am fast learner, very focused on my work and able to deliver task/work efficiently and effectively without compromising the quality of the result . My aim is to build long-lasting relationship with clients. I have a very keen eye for details and has the ability to perform multiple tasks effectively and efficiently.
I have worked with people with disabilities, I have also performed on television advertising for world tv (a company that sells weight loss products in Colombia), I'm good to handle customer service and technical support, among others. I'm pretty outgoing, friendly and easy to train, I learn fast and am efficient.
I have 9 years of solid Administrative and Personal Assistant skills that include expert levels of familiarity with most Microsoft Applications, Business phone applications and software systems, private business software and mainstream software. Excellent Phone and Writing skills as well as Advanced Computer skills which are guaranteed through yearly testing and taking classes on new applications. I am a proofreader for several published authors, as well as a participant in several creative writing classes just for fun. Writing is a passion I have not been able to devote myself to properly until the last two or three years but I have been in AP Writing and English classes from 2000 and have continued taking advanced creative writing classes as often as I was able. I have loved every minute of it and would like to pursue my writing on a more professional level. In addition I am excellent with both Adobe Photoshop and Illustator. I compete on several different sites for fun with logos, buttons , characters, banners, stationary and other similar designs having been purchased from me. I would love to help your company in any way that my skills could be useful. My Portfolio link is: http://photobucket.com/cdlportfolio
With over 15 years experience in sourcing and supply chain management and the aim to delivery satisfaction to the clients with the efficient and high quality feedback, I bring a wealth of information to any company looking for business in China in the field of Supplier Searching / Supervision on order processing/ Project management/customer service/ . I am the result oriental person，and I also have a great eye for details and I always meticulously work on task assigned to me, I am a positive and innovative thinker. Starting working on 2011 in oDesk on part time, now as the full time freelancer, I have been working over 1,700 hours, and I have got most positive feedback from clients, and nowI am sure under my help you will have very successful business in China with my rich business experience and sincere work ethic.