I'm a customer service expert I have handled multiple platforms including phone, chat and email. I have experience in both technical and customer service support. I have experience in general customer service, retention, customer support, technical support, disputes, refunds, shipping and delivery. I've been in the BPO industry for 3 years now; 2 years in an office and a year working from home. I'm easy to work with and can handle any task given to me.
• Proficient in the use of computers • Proven competence in working with others in a team effort • Perform effectively despite sudden deadlines and changing priorities • Highly reliable self starter; can be counted on to complete assignments • Self-motivated; able to learn on own initiative • Excellent record of dependability and reliability • Proven ability to gain customer’s confidence and trust • Excellent verbal and written communication skills • Competent and reliable professional, committed to top quality work • Well experienced in customer relations • Well experienced in travel and booking field
I am currently seeking gainful employment with which I can use the skills I have learned through job experience, personal experience and through my time in College. My skills include costumer service, data entry, advertisement and knowledge of many products and businesses both past and current. I have experience with Microsoft Word and Excel as well as a great deal of HTML and very little CSS. My current typing speed is, on average, about 90 WPM. I have also been trained on Five9 and Salesforce. I am seeking either part-time or full-time. You name the hours.
I am a person best described to be dynamic, self-motivated, with strong determination towards my goals. I am capable of working under pressure with a small amount of supervision. My main objective here on oDesk is to advance my current skills in Customer Service, Virtual Assistant and Proofreading & Editing. I have been in the telecommunication and administrative industry for over 3 years. I have experience in E-mail, Chat, Phone support, eBook proofreading and editing, amazon kindle and document proofreading. I did Virtual Assistant and Administrative support, where I had to conserves managers time by reading, researching, reviewing, verifying, and routing correspondence, reports; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and meetings.
I want to apply as a Customer Service Rep., Virtual Assistant, or as an Encoder. I have previous call center jobs as Customer Service Representative. I have been employed with 4 Call Centers and 1 Encoding Company previously. That is why I think this is the perfect job for me. Aside from having Customer Service experience, I am also a very fast typist. I can type up to 45 wpm. I found out about Odesk through my previous colleague. I want to apply here because it is more convenient working at your own home and as well as I can have more time with my family. Based from my experience, I can say that I'm already knowledgeable when it comes to call handling and communicating to people. Personally, you can be assured that I will get the job done with extra mile the best that I can. On my most recent employment as a Customer Service Rep., I was able to handle a Healthcare account then from an American Health Insurance Company. I was able to learn and understand some things regarding how Health Insurance works. From another company that I worked from, I handled then a credit card account. I answered general inquiries, checked customer's balances, blocked and resent credit cards if lost or fraudulent, increased/decreased credit limit, etc. On another company, I was able to handle then a Telco account from Australia. We handled then Prepaid Activations of cellular phones. I also handled high-speed internet account from one of my previous company. Our customers are businessmen who checked in on our client hotels. I assisted them to connect to our high-speed internet connection which is installed in their hotel rooms. And my first job was as an Encoder. It is by an American Company. We Encode scanned documents into our DOS based system. With my experience, I can also be a chat support with my excellent typing skills of 45 wpm. I learn easily and quickly, so you will not have a hard time training me. I am open to learning new things and new opportunities. I have an above average I.Q. if I may say. I have a flexible time schedule. I can work on Holidays, Night Shift, and on Weekends. I don't complain easily but instead, I get the job done. This is the perfect job for me as a freelancer at home. Because I am also a Mother. I want to be hands on with my son as well. And having the opportunity to work and take care of my family at the same time is just perfect for me. I can start as soon as possible. Hoping for your consideration and hope to work with you soon.
Motivated, personable professional with a college degree. Talent for quickly mastering technology like Microsoft Office Suite and the Web. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records and information. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Italian native speaker with a vast international background, perfectly bilingual (Italian-English), having worked a year in the United States as an Administrative Assistant translating letters and financial documents between Italian and English. I have worked as a professional translator for the University of the Sacred Heart of Milan for two years.I have an extensive customer service experience working as a Customer Service Representative for Microsoft in Milan, Italy (4 years). I have great experience in dealing with customers/third parties via the telephone and experience of operating a PC using windows based software (Outlook, Word, Excel, Powerpoint). I am currently studying towards BA (Honours) Business Studies with Accountancy at the Open University in the UK.
Native Spanish Speaker with 5 years of experience in administrative duties and sales. Bachelor's degree in General Administration, currently enrolled in a Master's program in Translation and New Technologies. Experience in Marketing Management, Online Marketing, Accounting, Customer service, Shipment coordinator and logistic. While I have equine experience, I also have excellent communication skills and an aptitude for customer service.
Attracts potential customers by answering product and service questions suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Arabic language native and French / English / Italian linguist, have an extensive experience working as a translator and a full time customer service agent, in back office , customer loyalty program and Telemarketing. Have been a freelance translator from and to; English, Italian, French and Arabic since 2004. Team leader with some of the biggest customer service companies in the world, Transcom Worldwide, Teleperformance, Laser Contact... Extensive experience translating/interpreting for different local clients but also foreign ones of which ; l'osservatorio Italiano , ETLOBORO and other French companies. Worked in data entry also whenever it was possible for me since I have always been flexible in the use of computers.