I am a French national with over 15 years experience as a customer service manager and as a PA. I am self motivated and customer focused. Fully IT literate and able to use social media to their full potential, I can run your project efficiently and in a timely manner. You want to focus your time and expertise where it matters. Let me look after the rest!
I am a seasoned professional with 14 years of experience in customer service and executive level support. Customers never have a poor experience with me as I am professional and caring and treat everyone with a high level of respect. I also have experience in research and writing. As a native English speaker, I deliver top notch results with guaranteed perfect grammar. My research is complete and accurate and I often uncover details others have missed. My writing is crisp and professional, lending itself to an enjoyable reading experience. I am trusted on a daily basis with sensitive material and always deliver A+ results.
TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.
Objectives: -To enhance my capabilities and qualifications so that I have the opportunity to prove myself as a competent contractor. -To secure a challenging position where I can effectively contribute my skills that offer professional growth. -To be an active employee in your company and to express and develop my skills for the mutual development of company and myself. Skilled, expert and knowledgeable with the following fields: Web Development -||--- Web Design and Maintenance. Using CMS such as WordPress, Joomla and Drupal with e-Commerce Integration. Softwares like Adobe Dreamweaver. HTML, jQuery and Twitter Bootstrap. Administrative Support -||--- Personal Assistant, Email Handling and Data Entry. Using Google Spreadsheet and MS Office Applications. Design & Multimedia -||--- Logo Design, Graphic Design and Print Design. Using Adobe Design Programs Customer Service -||--- Email Support, Live Chat and Forum Support. Sales & Marketing-||--- SMM, Lead Generation, SEO. Business Services -||--- Minor Accounting and Bookkeeping.
I am fast, reliable, and easy person to work with. I am very detail oriented with the work that I do and have a special passion for the work that I do. I approach every job with an open mind, strive for perfection, passion, and creativity. My experience includes over 10 years of graphic designing, web designing, and programming. I have built many websites from the ground up everything from personal blogs, small businesses, to corporate sites. I have edited thousands of photos from children’s to weddings to just plain fixing a bad photo to simply making it look more attractive. I have edited backgrounds to totally changing the clothing of a person. I have many talents. I have made plenty of flash websites and banners. I make designs for prints also everything from business cards, envelopes, to brochures, and flyers. I also design templates for emails, and t-shirt designs. I have made many ads for different companies. I have 6 year experience in customer service, and data entry. I also have 5 years experience doing research for various companies and transcription of videos, telephone calls, and various other platforms. I have 6 years experience writing reviews for websites, blogs, various products, music, books, and videos.
I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.
I specialize in Customer Service, Administrative and Clerical Tasks, Social Media Management, Blog/Article Writing and Blog Management. I can guarantee that all administrative tasks (mundane to complex) will be taken care of and completed in an accurate, organized and efficient manner. Qualifications: Superior language skills - English Excellent communication skills Excellent organization and time management skills Ability to comprehend and execute instructions efficiently Self-starter with the ability to work independently with little to no supervision Document preparation and conversion Google Drive organization Ability to communicate via Skype
I am a native Polish speaker who lived in an English speaking environment for over 16 years. That made me pretty much bilingual. I wrote and published a book in Polish and I'm in the process of finishing one in English at the moment. I also did translations for a good few websites both from Polish to English and vice versa. I can write about pretty much anything. I excel at customer service, have loads of experience with social media and guerrilla marketing, affiliate marketing, all sorts of content writing, music production etc.
Looking for a long-term home-based contract dealing with Customer Service, Quality Assurance for call centers, Email and Chat-Support and the like, can also do data entry/research or any blog/article writing tasks. In odesk, I have worked as a Customer Service Agent and Team Lead handling call/chat and email support for a social discovery site. My current contract is as a Team Lead for oDesk's Marketplace Quality Department. Beyond this, I have over eight years of Customer Service experience handling operations, quality and process improvement in different call centers in the Philippines.