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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.
Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.
Customer service Job Cost Overview
Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.
oDesk Customer service Jobs Completed Quarterly
On average, 2,750 Customer service projects are completed every quarter on oDesk.
Time to Complete oDesk Customer service Jobs
Time needed to complete a Customer service project on oDesk.
Average Customer service Freelancer Feedback Score
Customer service oDesk freelancers typically receive a client rating of 4.70.
I have been a Customer Service Representative in the Call Center industry for five years now. I have received a number of commendations from both my customers and my superiors. I am a fast learner and I always want challenge in my work.
Over the past several years, I have worked steadily for a telecommunications company as a customer service representative, quality control representative, department supervisor and recently a corporate trainer. I am looking to branch into other areas of work as well. I have over 15 years of computer experience and have an excellent understanding of Microsoft Word, Excel, and PowerPoint. I also have experience with Adobe and am able to turn Adobe files into ePub files as well. I am ambitious and willing to take on new projects as they come up. I am a student in an online university, working towards a BA in Sociology, and therefore well acquainted with higher level writing requirement as well as researching and providing documentation. I have done several amazon book reviews and I am able to provide samples upon request. I have also branched into doing book editing.
Graduated psychology B.A with honors. Passionate about brain science, have experience in multiple areas including customer service and administrative work. I will bring all kind of assignment into level of perfection.
Kenneth Gomez Agency Contractor
I can help work to my advantage and will try my best to get the job done. I will help with what ever is needed to work up to what is expected of me I am willing to enhance my skills, using my talent and ability. I want to prove to all of you that I can perform well and you will never regret that you hired me.
• Good time management and organizational skills • Skilled in developing trust and build good rapport with customers • Excellent command over written and verbal communication • Good convincing and negotiation skill • Familiar with major computer applications like MS Word, PowerPoint, Excel and the Internet • Flexible with any types of workplace • Experienced with home based online work
I am a very career driven individual. I am proficient in microsoft xp, word, works, excel and power point. I have provided exceptional customer service, telemarketing, B2B, data entry, help desk, email support, research, and marketing tasks for many work at home companies. I have very good organizational skills and I am also very dependable. I have worked in fraud prevention as an independent contractor and I am looking to expand my horizons while using oDesk and hope to find contract work that suits my needs.
PROFILE: High-performing customer service, technical support, and sales representative with 8 years experience seeking employment in the customer service industry. I've won several metrics-based contests for best in sales and resolutions, and regularly receive kudos from clients for excellence in service. SERVICE: Consistently positive attitude. Customer focused. Fast paced. Recognize sale opportunities. Handle escalations. Client retention. Work independently or in a team. Keep Quality Score of 85%–100%. TECHNICAL SKILLS: (A+) Qualified, Advanced O/S Troubleshooting for Windows Products (95, 98, ME, NT, 2000 Server, XP Pro, Vista, 7), Advanced Security and Networking (Networking+ Qualified), Remote Assistance, MS Office, Google Docs, Corel WordPerfect, OpenOffice, Adobe Acrobat, iPod and iTunes, Mac OSX, HTML, MediaWiki, SEO, WordPress, and some experience with Java, CSS, SQL, SSH & telnet LEADERSHIP: Participated in team building meetings and activities. Mentored in new agent transitions. Involved with Team Leads to increase resolutions and sales metrics for other agents. Selected to be in test projects aimed at changing policies and procedures. Worked with programmers in product revisions. REWARD & RECOGNITION: • Generated Most Revenue (Dell sales record, 2008) • Highest Close-rate (Dell sales record, 2008) • Highest Revenue Per Call (Dell sales record, 2008)
- CSR where my experience can be utilized to improve customer satisfaction - an Electrical Engineer, able to run engineering projects from inception to success; excellent attention to details and well organized - knows AutoCAD, Adobe Photoshop