I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.
Customer support Job Cost Overview
Typical total cost of oDesk Customer support projects based on completed and fixed-price jobs.
oDesk Customer support Jobs Completed Quarterly
On average, 945 Customer support projects are completed every quarter on oDesk.
Time to Complete oDesk Customer support Jobs
Time needed to complete a Customer support project on oDesk.
Average Customer support Freelancer Feedback Score
Customer support oDesk freelancers typically receive a client rating of 4.66.
I am a linux server administrator since 2009. I also offer tehnical and sales support for webhosting (cpanel,WHM),radio hosting (WHMSonic) and game hosting (GameCP). As a server administrator I work with Linux operating systems. As a webdesigner I work only with CMS's like Joomla, Wordpress, Prestashop. I have also skills in: - WHMCS - Microsoft Office - writing articles about hosting domain, articles about software
Mariangela La Paglia Agency Contractor
Born near Turin, Italy, graduated in Foreign Languages and Literatures with specialization on German and Russian, but with an eye also on French and English, and in Business management at the University of Turin, currently covering the position as Administrative Assistant at Fugro Onshore Geotechnics - Africa/Caspian/Europe – Berlin Office. The past experience includes the activity as SAP customer support and SAP consultant for important Iveco and CNH (former Fiat group, than Fiat Industrial companies) projects, both in Italy and North America, than as demand planner and market expert at a mechanical company in Turin. Through all my working experience I translated and translate several technical documents, thus specializing in the following fields: IT fields, above all SAP field, Curriculum vitae, brochures and articles in civil Engineering, geology and renewable energy areas. I can translate from German to Italian, German to French, Italian to English, English to Italian, French to Italian, Italian to French, Russian to Italian (easy translations).
U.S. born and raised - based in Atlanta, GA. Complex CRM implementation and configuration experience. Skill set lies primarily in designing, documenting, configuring, and training on systems within the UI. Complexity of CRM systems is equivalent to Salesforce.com's configuration capabilities. Able to create and run project plans, as well as interact with clients and host project calls with customer stakeholders. Certified SalesLogix CRM Implementor and Administrator - 2013. Reasonable hourly rates - discuss project details. Available for ongoing projects, occasional system administration, data entry/imports, or one-off implementations/re-implementations. Looking forward to hearing from you soon! -Samantha
BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at Amazon.co.uk I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn
• Consultant and Developer of ad hoc KPI Dashboards (Excel/VBA) • Optimization of Processes according to Six Sigma (DMAIC) QM Methodology • Familiar in Customer Service and Technical Support in multicultural environment (SSC) • Quiet, thoughtful, adaptable & team-oriented • Organizational-communicative talent, power of analysis & pragmatic reasoning • Fast apprehension and ability to develop and implement innovative solutions • Accustomed to stress and interested on continuing professional development I'm native German/Spanisch +English, French, and other European languages Specialties: Process optimisation, Analysis & Reporting, MS Excel & VBA Industries: Telecoms & IT, Insurance, Travel, Industrial Automation
David Lormor Agency Contractor
Solutions oriented, highly motivated Technical Support Admin with 14 plus years of IT experience in the administration and support of client and critical business systems. Possess hands-on experience in hardware and software configurations, management, troubleshooting and support while consistently delivering effective business solutions.