I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 158 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
Zohair H. Agency Contractor
I have more than 5 years in networking industries , 4 years in System Administration and hosting environment. Bsc in Computing .Certified with CCNA,CCNP in progress. 4 years in web hosting industries with Technical Support, System Administration and Business Development (web hosting) experience. TechnicalSkills and Experience: Ability to build, manage and troubleshoot control panel * Cpanel/WHM - DirectAdmin - PLESK - WebMin - Kloxo control panels Operating System * CentOS * Fedora Core * Ubuntu Including the following: • WWW Servers - Apache. • Control panels WHM/cPanel • Networking - TCP/IP, NFS, Telnet, FTP, DNS, DHCP, NAT, ifconfig, route, netstat, xinetd, HTTP, NIS/YP • Mail - SMTP, POP, IMAP, Qmail, Sendmail • Admin Tools - admintool ,linuxconf, vmstat, iostat, top, trace route, ping, sar, ntop, webmin • Backup - tar, cpio, dump (ufsdump) • Security - SSH, SSL, IPchains, IPtables, TCP Wrappers, Tripwire, port scanners, password crackers Server Security hardening * Firewall [csf/apf/iptables] * Tripwire * chkrootkit , rkhunter * Secure Shell * PHP hardening, sysctl hardening etc Web Server hardening and tweaking. * Apache optimization * Adding mod_security rules * Mod_evasive , mod_limitipconn for preventing DDOS * Tweaking of apache directives Billing System * WHMCS - Blesta Database * MySQL MTA * Qmail with SpamAssassin + ClamAV * Exim with SpamAssassin + ClamAV Primary Language * Arabic Secondary Language (excellent) * English * Please note I apologize to accept any work that contain Adult contents, Wine, Dating and gambling.
I have been working in various IT departments over the last 17 years. I'm originally from the UK, now living in the USA. I am able to work within Pacific, Eastern & GMT business hours. Most of my career has been working for international investment banks. I started in 3rd line support before creating & heading up a team responsible for rapid deployment strategy management. The process we designed was taken as the sole methodology for the bank's work area recovery & replaced the production build processes. More recently, I worked in Business Continuity Management & Disaster recovery for a large Spanish bank where I was solely responsible for the design, implementation & support for their emergency relocation planning. This involved performing all levels of technical support to the business users & managing the expectations of their Executive Directors, as well as designing, testing & developing an automated environment would meet all of their critical process needs. I am able to write code in VBA, VBS and create applications in VB.net, including GUI front ends for an SQL backend and/or Active Directory interaction.
With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.
With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.
Roque Correa Agency Contractor
Having worked for 6 years up to the present in the BPO industry catering to US customers, I have developed a vast experience in supporting clients / customers with high satisfaction rating. My English skills are above average, if not excellent. I am very good in providing technical / customer support, data management, email handling, and others (sales, marketing, writing, typing, research, etc.)
My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.
I have worked for different companies where I gained my experience on different platforms now have a specific set of skills. Also, thanks to my pursued university, Polytechnics Bucharest, I have a good base in C/C++ and other programming languages.