Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on oDesk for free!

Helpdesk Job Cost Overview

Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.

oDesk Helpdesk Jobs Completed Quarterly

On average, 46 Helpdesk projects are completed every quarter on oDesk.

46

Time to Complete oDesk Helpdesk Jobs

Time needed to complete a Helpdesk project on oDesk.

Average Helpdesk Freelancer Feedback Score

Helpdesk oDesk freelancers typically receive a client rating of 4.53.

4.53
Last updated: April 1, 2015
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Ismet Dumlupinar

Ismet Dumlupinar

MCITP (System Administration), MCT, MCSA, MCSD: We...

Turkey - Last active: 4 days ago - Tests: 14 - Portfolio: 13

Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

$75.00 /hr
2,230 hours
4.86
Darko P.

Darko P.

Wordpress Developer, Site Migrations, Malware Remo...

Serbia - Last active: 1 day ago - Tests: 12 - Portfolio: 4

WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.

$33.00 /hr
2,898 hours
4.99
Muhammad salman Y.

Muhammad salman Y. Agency Contractor

Remote IT-computer, technical-support,server-admin...

Pakistan - Last active: 10 hours ago - Tests: 9 - Portfolio: 4

I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

Associated with: Mustafa Techs
$22.22 /hr
2,220 hours
5.00
Alexey C.

Alexey C.

9+ years exp in hosting industry. NIX/WIN servers...

Montenegro - Last active: 10 hours ago - Tests: 7

server-administration, linux-system-administration, windows-administration, unix, freebsd, clustering, amazon-web-services, virtualization, openvz, plesk, cpanel, customer-support, helpdesk-support, internet-applications, database-management, mysql, postgresql, microsoft-sql-server, rdbms, mail-servers, dns, web-services, iis, apache, lighttpd, nginx, apache-tomcat, jboss, security, openvpn, billing

$33.33 /hr
1,704 hours
5.00
Moshiur R.

Moshiur R. Agency Contractor

AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV-VMware |...

Bangladesh - Last active: 1 day ago - Tests: 9 - Portfolio: 12

|| VCP5-DCV, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified || Over 10 years of experience in Server 2003, 2008, 2012 R2, SCCM, SCOM, VMM, DPM, SCSM, Exchange 2007, 2010, 2013, LYNC 2013, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Blade Servers, Remote Desktop services (Terminal Server), Virtualization, Clustering, Symantec Backup, Windows Azure, NetApp & SAN Administration. Extensive engineering and administration of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Systems Center Operations Manager (SCOM). Administration and Engineering of VMWare ESX on NetApp storage systems. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Monitor and provide analysis on current system state and make recommendations for improvement of network resources, including load-balancing server usage, system security hardening, group policy consolidation, name resolution and backup strategy. Monitor Servers & Network devices with Labtech, Nagios, SCOM resources, Distributing applications, Patch Deployment, Operating System Deployment through SCCM & Security updates through WSUS as well as SCCM. Design and implement Active Directory with Exchange 2010, 2013, DNS, DHCP configuration and management. Exchange Migration from 2007 to 2010, 2010 to 2013. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients, as well as administrating sites via remote. VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching || Specialties|| SCCM, SCOM, SCVMM, SCDPM Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003 Lync 2010, 2013 SharePoint 2013 Hyper-V 2012 R2 VMware vSphere V5.1, V5.5 Cisco Routers, Switches TMG 2010, Sonicwall, Pfsense Firewall

Associated with: Micro-Solutionbd
$27.78 /hr
2,117 hours
4.93
Asif Khan

Asif Khan

Technical / IT / MCSA Office 365 / MAC OS X Suppor...

Pakistan - Last active: 1 day ago - Tests: 17 - Portfolio: 7

For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices. Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1 Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Netbackup, Symantec Enterprise vault Network Administration, ERP system administration, MAC OS X Mac OS X Server Desktop and Technical support. I also have great experience with installation, configuration and administration of different kind of device like network printers, routers. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

$8.00 /hr
2,568 hours
4.96
Monis Rizvi

Monis Rizvi

Experienced Remote Technical and Live Chat Support...

Pakistan - Last active: 1 month ago - Tests: 4

With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

$6.67 /hr
2,600 hours
4.95
Patrick john S.

Patrick john S. Agency Contractor

Open-source/Cloud Enthusiast, Amazon/Linux/Win Ser...

Philippines - Last active: 10 hours ago - Tests: 10 - Portfolio: 7

With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex function enhancements / code fixes to major system-wide release packages that affected different plants/data centers in multiple countries. I am now seeking for new challenges with designing, developing, implementing new and emerging trends in Open-Source ERP applications such as Wordpress, Magento, Zoho, SalesForce.com, Joomla, and so on. My core competencies are: - Amazon AWS implementation and administration - Linux Server administration - Windows Server administration - System / Server security implementation and checking - PHP/mySQL deveopment / debugging - IT Service Management (ITIL Standards certified) - Solid customer-service experience - end-to-end maintenance and management of ERP/eCommerce systems/software (SAP-certified) - Wordpress/Magento/Joomla administration and development - I have already been able to implement numerous web applications on Amazon, dedicated servers, as well as on my personal computer

$15.00 /hr
3,995 hours
4.98
Van Gabriel La Vina

Van Gabriel La Vina

HelpDesk Microsoft Certified Mcdst Mcitp Mcts

Philippines - Last active: 25 days ago - Tests: 14 - Portfolio: 7

10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support

$5.00 /hr
2,396 hours
5.00